We stayed at the Hilton in Leicester for 4 nights on a mini break as a base from which to explore Leicester..., 3 children and 1 adult. The good points - there is a fab pool and jacuzzi which the children loved and didn't want to get out of; the breakfast was excellent - lots of choice every day and the waiting staff were attentive and helpful and would quickly replenish any items which run out and the chef was happy to cook off menu items if requested; the room was a good size and the staff were generally very friendly and helpful. The hotel is located very near the junction with the M1 and well signposted. Fosse Park shopping centre is nearby and offers a good range of shops and a food court. The not so good points - parking at £5 per night for hotel guests (although you can avoid this by parking across the road from the hotel or in the car park of the empty office block opposite the hotel); no free internet in bedrooms, limited TV channels - and, bizarrely, no programme guide on the tv - so you had no way to knowing what program was on or coming next! We had 2 double beds in the room - one of the beds has definitely seen better days and was not very comfortable at all - the mattress was too soft and the bed creaked horribly at the slightest movement. The most disappointing part of the stay was the cleanliness of the room - when we arrived we found half eaten muffins in one of the drawers, and a bottle top and discarded hair band under one of the beds - and not very far under the bed either, so it should have been spotted by the cleaning staff! We complained about the muffins in the drawer and one of the housekeepers came up promptly to clean the drawer, but it was still disappointing to find leftover food in the room - not the standard I would expect from a Hilton. There were also water marks on the ceiling - not a major issue but again, not what you would expect to see in a 4 star hotel. Other little annoyances - the alarm clock in the room also decided to start beeping randomly one evening and wouldn't switch off - again, housekeeping responded swiftly - someone came up and, after also failing to stop the annoying beeping, took away the clock and returned later with a replacement clock (set to the wrong time...). Housekeeping in terms of daily cleaning was inconsistent - after our first night none of the toiletries / refreshments we had used were replaced, but for the remaining 3 nights the toiletries and refreshments were topped up each day. Our room was on the 1st floor of the south side of the hotel and there is no lift (although you can request help from a porter if needed). Also, the layout of the hotel meant that in order to get from our room to the pool we had to walk through the main lobby - so if you plan on using the pool a lot and want to do so without putting on a pre and post pool catwalk through the main lobby you should ask for a room in the north side of the hotel... Overall though, a good stay in a pleasant hotel - we got a really good rate for our room and the children were made to feel very welcome. Just not a true 4 star experience....
- Official Description (provided by the hotel):
- Stay at the Hilton Leicester hotel, 3 miles from the city center, just off junction 21 of the M1. Unwind in the gym, pool, restaurant and bar. Do business in one of 10 meeting rooms for 2-150. The hotel is 25 minutes' drive from Nottingham East Midlands Airport. Indulge in traditional cuisine at Flavours restaurant, a light lunch and cool drink in the Hilton Leicester hotel's Court Bar and coffee and sandwiches in our coffee lounge. Unwind in the LivingWell Health Club, swim in the indoor pool, work out in the gym and relax in the sauna. ... more less
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- Also Known As:
- Hilton Leicester Hotel Leicester
- Hilton International Leicester
- Leicester Hilton International
- Hilton Leicester Leicestershire