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“Tired hotel, Marriott nearby looked better”
2 of 5 bubbles Review of Hilton Leicester

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Hilton Leicester
Ranked #11 of 41 Hotels in Leicester
London, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Tired hotel, Marriott nearby looked better”
2 of 5 bubbles Reviewed 10 April 2014 via mobile

We stayed one night, the rooms were ok but tired. There is no executive lounge and the parking costs £5 even though there are only limited public transport nearby. The staff were good, however the breakfast was very poor. I would try the Marriott nearby next time, it looked newer.

However it was convenient from the motorway (M1)

Stayed February 2014, travelled as a couple
Helpful?
2 Thank Oliver B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, 14 April 2014
Thank you for taking the time to post your feedback on Trip Advisor. I was sorry to hear that your stay did not meet your expectations on this occasion and your feedback has been shared with our team to learn from your experience. Thank you again for your comments.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (213)
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English first
Edinburgh, United Kingdom
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 7 April 2014

Although I wasn't told when checking-in, there is now an upgrade package that includes wi-fi, parking, water and wine which I discovered on the following morning. After stripping back some of the previous plusses such as shortbread in your room and if you are a silver member, daily water as well as cushions and bed cover in the bedrooms it was heartening to discover this. On the first day water and wine didn't appear and a small black mark goes to the receptionist who explained it away by saying they were very busy because of a previous day electricity black-out. I pointed out that was an excuse and she was quite unhappy with me. Other than that all the resident staff are excellent and show great care and attention to their guests. As a note to the corporate managers of the Hilton brand I have just returned from a weekend break at the small and private Fourseasons Hotel in St Fillans in Perthshire and am pleased to report that they provide home made shortbread for the arrival of guests. Time management services committee whether in the UK or the US start considering how to improve the experience of guests using Hilton Hotels.

Room Tip: Corridor on opposite side to main road is quieter.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank keith_the_scot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, 9 April 2014
Thank you for taking the time to post your feedback on Trip Advisor. I was delighted to hear that you welcome the new addition of our business upgrade, to the arrange of facilties we are able to offer and provide for our guests. It is proofing to be very popular and offers great value to our business guest. I was however, disappointed to hear that the package in its entirety had not been delivered on this occasion, a matter that I have raised with the Front Office Manager to investigate further. May I thank you again for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wexford, Ireland
Level Contributor
116 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 bubbles Reviewed 6 April 2014

Stayed here for one night on a business trip. It looks old.
Rooms are very dated. No frills. Has everything I would expect from a budget hotel.
No water in room. No WIFI, unless you pay £15 per night!
Food in the restaurant was poor enough. Asked for a medium rib eye steak, got a sirloin, was changed to rib eye but was very well done.
Could not be bothered to wait any longer so I ate it.
Would not come here again.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chiurce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, 7 April 2014
Thank you for taking the time to post your feedback on Trip Advisor after your recent stay.

I was sorry to hear that your expectations were not met on this occasion and apologise for the service shortfall. Your feedback has been shared with the relevant departments so that we may learn from your experience.

Thank you again for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Chelmsford, United Kingdom
Level Contributor
4 reviews
4 of 5 bubbles Reviewed 5 April 2014

Nice clean spacious room Excellent food, breakfast very good and lots of choice. Friendly staff Internet access in room very expensive at £15/day Drinks and bar food expensive Selection of drinks in room limited-no decaf tea Plenty of parking spaces

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jeff W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, 7 April 2014
Thank you for tkaing the time to post your feedback on Trip Advisor. It is great to hear that you enjoyed your stay especailly our Hilton breakfast. I hope we will have the opportunity to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
176 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed 1 April 2014

A bright welcoming hotel with a comfortable reception area. Only two quibbles for me - no subtitle facility for the TV and although I am not an advocate of numerous cushions on a bed, two cushions on the sofa would make it more comfortable to sit on

Stayed March 2014, travelled with family
Helpful?
Thank Janet349
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, 3 April 2014
Thank you for taking the time to post your feedback on Trip Avisor after your recent stay. I was pleased to hear that you enjoyed your stay, and have noted your two points of feedback for future review . Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
133 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 31 March 2014

Located just off the M69/M1 junction it is fairly easy to find although the current roadworks make it a little tricky to find the entrance. The hotel has ample parking with the usual £5 charge that most Hilton's apply.

The staff were friendly and check in was good. The room I stayed in was clean and tidy but the work area is located behind the headboard of the bed which us a bit strange but OK.

The gym us we'll equipped and for once quite a decent size with plenty of kit.

I ate in the bar which if you have stayed in any other UK Hilton's is pretty standard and OK food.

Breakfast is the usual buffet with added pleasure of haggis which I can only usually indulge in Scotland so well done Hilton Leicester.

Overall a nice hotel and we'll worth a visit if you are in the area.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank divepetem9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, 3 April 2014
Thank you for taking the time to post your feedback on Trip Advisor. I was delighted to hear that you enjoyed your stay with us especially the haggis at breakfast!!! I hope we will have the opportunity to welcome you back to our hotel in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cork, Ireland
1 review
3 of 5 bubbles Reviewed 31 March 2014

Over priced not very good value for money. Good breakfast, rooms ok. Not pedestrain friendly. Too far out of town, location not great. No free Wifi for guests. Car parking £5 per day for guests. Nothing for free in this Hotel . Money, money, money.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Andrew K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this review, 1 April 2014
Thank you for taking the time to post your feedback on Trip Advisor after your recent stay. I was sorry to hear that your stay wasn't entirely to your satisfaction and are grateful for your feedback. Your comments have been shared with the relevant Managers to review and discuss with their teams. Thank you again for taking the time to comment.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Leicester

Property: Hilton Leicester
Address: 21 Junction 21 Approach, Leicester LE19 1WQ, England
Phone Number:
Region: United Kingdom > England > Leicestershire > Leicester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Leicester
#5 Family Hotel in Leicester
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Leicester 4*
Number of rooms: 179
Official Description (provided by the hotel):
Stay at the Hilton Leicester hotel, 3 miles from the city center, just off junction 21 of the M1. Unwind in the gym, pool, restaurant and bar. Do business in one of 10 meeting rooms for 2-150. The hotel is 25 minutes' drive from Nottingham East Midlands Airport. Indulge in traditional cuisine at Flavours restaurant, a light lunch and cool drink in the Hilton Leicester hotel's Court Bar and coffee and sandwiches in our coffee lounge. Unwind in the LivingWell Health Club, swim in the indoor pool, work out in the gym and relax in the sauna. ... more   less 
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Also Known As:
Hilton Leicester Hotel Leicester
Hilton International Leicester
Leicester Hilton International
Hilton Leicester Leicestershire

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