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Reviewed 19 April 2014

Staff were really welcoming. Dining excellent - quality evening meal (and children ate free, always a bonus). Breakfast had plenty of choice – something for everyone! - Children made very welcome. Would come again.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Angela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this reviewResponded 28 April 2014

Thank you for taking the time to post your feedback on Trip Advisor, after your recent stay.

It was great to hear that you and your family thoroughly enjoyed their stay with us. I hope we will have the opportunity to welcome you back to our hotel in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2014

apart from the showers being below standard the accommodation was above average. won't stay there again. the showers are more important than a decent bed.the breakfast was good and the location was good.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Gerald E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this reviewResponded 22 April 2014

Thank you for taking the time to post your feedback on Trip Advisor. I was sorry to hear that you experienced issues with our shower provision within the room. Your feedback has been shared with our maintenance manager to review and resolve.

I am pleased to hear that the rest of your stay met your expectations.

Thank you for your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2014

Our stay at the Hilton in Leicester was pretty spontaneous as my partner had a business meeting within proximity which was lengthier than scheduled! The rating of "average" is purely based on the hotel room, in particular the bathroom which is very outdated and I avoided using during our overnight stay! Furthermore, with a party of hormonal teenagers residing within vicinity, the footfall throughout the course of the night was excruciating which i acknowledge the hotel staff cannot control at all times. Had it not been for our "last minute" decision, i'm sure we would have been able to locate a hotel room of a much higher standard at the same cost.

  • Stayed: March 2014, travelled on business
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Thank Globe_Trotters9612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this reviewResponded 16 April 2014

Thank you for taking the time to post your feedback on Trip Advisor after your recent stay. I was sorry to hear that your expectations were not met on this occasion, and apologise for the service shortfall.

Your feedback has been shared with our team to further review and address the issues raised.

Thank you for bringing your comments to our attention.

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Reviewed 14 April 2014

Hotel room was lovely. Dinner menu was restricted - not very inspiring and would not eat there again. Heinz soup offered on the children's menu. Breakfast was excellent though. Pool was nice but a real jobsworth policing it who wouldn't let flip flops in the area and confiscated an inflatable ball even though it was causing no trouble. We did not feel welcome. Hotel difficult to access from the road - signage unclear. Didn't realise it would sit in the middle of busy roads.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Nicola M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this reviewResponded 16 April 2014

Thank you for taking the time to post your feedback on Trip Advisor after your recent stay.

I have shared your feedback with our team so that we may learn from your experience.

Thank you for your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2014

The design and layout of this Hilton is not as guest friendly as more recent builds particularly in terms of soundproofing and absence of areas such as an executive lounge. The corridor traffic is noisy too. Someone's tv was blaring away until nearly 1 am and there were sounds like elephants traipsing around until 2 am.(Sorry elephants)

There were other issues related to the room facilities. The room classed as deluxe did not have slippers or towelling robe either in the bathroom or wardrobe. The wake up call never materialised. Reception had to be reminded in person about the bottles of water. Apparently as a gold member there was to be a goody bag?

Individually the staff are very pleasant and friendly but seem to lack forethought, responding to situations rather than anticipating them. I did wonder about the quality of their management team as I have stayed in other Hiltons where management albeit very discreet were more visible and the staff work as effective teams calmly and effectively.

Room Tip: Do not bother with deluxe as it not worth the extra £20 offered. As a gold member I had a free upgrade and feel underwhelmed even then.
  • Stayed: April 2014, travelled solo
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Thank EHG2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this reviewResponded 16 April 2014

Thank you for taking the time to post your feedback on Trip Advisor.

I was sorry to hear that your expectations were not met on this occasion, and apologise for the obvious service shortfall.

Your feedback has been shared with the relevant departments to address the issues you have raised and to ensure we learn from your experience.

Thank you for taking the time to bring your feedback to our attention.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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