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Reviewed 5 May 2014 via mobile

We checked out this morning from our second stay at Hilton Leicester and we will happily stay there again. Staff in all areas (reception, restaurant, bar, pool/gym and housekeeping) were all friendly and welcoming. The pool is a particularly good bonus for us as we have a small child, and we used it daily. Breakfast is tasty and varied and they even cooked pancakes for my husband as it is his birthday today.

I told the reception staff that it was going to be his birthday and they even put a card in our room yesterday with some vouchers for complimentary drinks and a free movie, which was brilliant! The sound on the TV was a bit variable so we had to watch with the remote in hand so as not to disturb other guests when it suddenly got loud but we did not spend long watching it and this was not a big enough problem to ruin our overall experience.

As for value for money, lots of big brands charge for WiFi and if you stay a lot just get a Hilton Honours card and you will earn free WiFi, or do research before booking and factor it into the cost. Hilton does great sales for weekend stays so we got a very good room rate by booking in advance and staying at the weekend. I appreciate that would not work for business customers though. I read in another review that the Costa coffee served in reception was expensive, but I would expect that in a 4-star hotel. The coffee at breakfast was nice enough for us and we had facilities to make tea and instant coffee in our room.

All in all, excellent for a family. Thank you to the whole team.

Stayed: May 2014, travelled with family
Thank Susannah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this reviewResponded 6 May 2014

Thank you for taking the time to post your feedback on Trip Advior.

It is great to hear that you and your family had had an enjoyable stay with us. It is great to hear that our team had made the stay especially special for your husbands birthday.

I hope we will have the opportunity to welcome you and your family back to our hotel in the future.

Thank you again for your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2014

The hotel was actually quite nice, service in the bar good, nice coffee and food. Yes it is expensive but that's hotel prices for you. Our room was spacious and clean but the thing that really let the hotel down was that we had booked a Deluxe Family Room and I happily paid the extra as it was a birthday treat but none of the Deluxe extras (robes, wine, snacks etc) were in the room, so we had to head back to reception. The Extras arrived later but it's a shame the attention to detail was not there. First impressions count for a lot and it was disappointing. Special mention to Betty the lovely waitress at breakfast, super lady, helpful and she certainly knows about attention to detail and cared that we were ok and had what we needed.

Room Tip: We had booked a Family Deluxe but still not sure we had a "deluxe" room but it was still clean and spacious.
  • Stayed: May 2014, travelled with family
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Thank Mary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this reviewResponded 6 May 2014

Thank you for taking the time to post your feedback on Trip Adviosr after your recent stay, with us at Hilton Leicester.

I was sorry to hear that your recent stay was marred due to the Deluxe Package not being placed into your room prior to your arrival, and apologise for this service over sight. Your feedback has been shared with the relevant managers to investigate further and to identify how we can prevent this from occuring again.

Thank you again for your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2014

Last time I stayed here, I experienced unhelpful staff, overpriced bar food and non-working internet.. This time, I had the smell from old room service dishes in my room, a dirty bath and slow service in the restaurant. Even though this is not one of the old 'Ladbrokes' hotels which came under the Hilton name in the 1990s, there is still work to be done in terms of the attitudes. That said, because service in hotels in Leicester is not brilliant, this is better than other hotels. And, of course, there is the wonderful beds/mattresses which is common in all Hiltons.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Jo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this reviewResponded 1 May 2014

Thank you for posting your feedback on Trip Advisor.

I was sorry to hear that your expectations were not fully met on this occasion, and have passed your feedback on to the relevant managers.

Thank you again for your comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2014

Incredibly expensive bog standard business hotel. Beware the hidden costs - £15 for in-room WIFI, £5 for overnight parking and £4.30 for a small cappuccino from the Costa outlet in the lobby!! I will not be staying again - there are other hotels that represent much better value for money when travelling on business.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Wayne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this reviewResponded 29 April 2014

Thank you for taking the time to post your comments on Trip Advisor.

We welcome your feedback and have shared your comments with the relevant managers for inclusion in future reviews.

Thank you again for your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2014

Not a very warm welcome from Reception but the bar staff and and Flavours Restaurant staff made up for it. Food was good and very pleasantly served. Breakfasts were excellent, Rooms comfortable and we enjoyed the swimming pool. We stayed there with our children and grandchildren on their 3 out out 5 venues and like others went to Twin Lakes and the Space Centre. It was good value but not exactly cheap. Thoroughly recommend the hotel and by the time we left the Reception staff had improved and were very helpful indeed.

  • Stayed: April 2014, travelled with family
    • Value
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Thank FrankAndrews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_HiltonLeicester, Guest Relations Manager at Hilton Leicester, responded to this reviewResponded 28 April 2014

Thank you for taking the time to post your feedback on Trip Advisor. I was delighted to hear that you enjoyed your stay with us, however I was sorry to hear that the reception on arrival had not been welcoming. Your feedback has been shared with our Front Office Manager to investigate further. I hope this did not detract from the remainder of your stay. I hope we will have the opporutnity to welcome you back to our hotel in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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