Stayed here for a wedding, which first of all I would like to say was very enjoyable. Check in was fine, I left my card details and opened an account, then we went to our room before going down for the welcome drink, which I have to say were lovely! However, my husband then went to the bar to order a drink on our account, and was told he could not as we did not have one. It took some time for the bar staff to contact the reception who said that they had not put the details in yet. My husband did say that he felt he was being accused of "trying it on" which is not a good start to a celebration.
The reception room was decorated beautifully, the food was nice but the potatoes were a bit on the frazzled side and were nearly whipped away before one of our party had even got to them.
The room was fine, bed was comfortable and it was nice for my daughter to actually have a proper bed in a family room. Bathroom a bit dated, in need of a bit of refurbishment. We were by the car park so it was a bit noisy at times I heard someone leaving at about 4am.
One cause for concern was that fairly late on during the evening about 11pm the fire alarm went off. The bar staff kept serving, the disco carried on and basically nobody took any notice. We went to reception with my brother and his wife to find out what was happening and if we should be evacuating, to be told that she had just been about to evacuate the hotel but it was a false alarm. Good job if it had been a real fire precious time would have been lost.
Breakfast was buffet style and ok as we were on a package with the wedding, but if I had paid £10 for it I would have expected it to be freshly cooked and a bit warmer.
Overall an ok hotel not one that I would rush back to, but certainly not one that I would avoid.
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- Also Known As:
- Best Western Leicester
- Leicester Best Western
- Ramada Leicester Stage Leicestershire