Arrived at this hotel which looked run down and dirty on the outside, reception staff were helpful when we couldn't get into our rooms. Once in the room you were aware of a nasty mould type smell. The mattresses were very lumpy and dipped to the point where you could feel the base of the bed when you sat on them & the base of the beds were badly stained. The room was dusty with stains all over the carpet. The bathroom was very dated and faded. The bath had puddles of what I believe to be cleaning fluid around the edges & inside the bath had a rusty tarnished plug hole with splashes of rust up the bath. If you felt the need to freshen up upon arriving you certainly did after using these facilities. The restaurant bar served drinks in dirty glassware. The food was diabolical to say the least, The starter of tomato soup which had no taste or dried up pate both inedible, the main dishes were children's portions and cold.( Two slices of meat with one piece of cauliflower, three slices of carrots, three roast potatoes and one pig in blanket). The dessert was a little better but again dry and not enough quantity to serve other guests wishing to choose the same dessert. Once we had survived a night in this hotel, breakfast was better but again running out of food,and having to wait for more took time, don't ask for another pot of tea/coffee as the staff ignore your request until you give up and leave. The WIFI issue is still ongoing, Ive not known a company take so long to install wifi after reading these reviews. The Best Western Leicester stage hotel do not cater for children when planning their menu three home made chicken nuggets or a dried up slice of pizza is not adequate for children and they do not have any suitable children's drinks behind the bar other than fresh orange juice served to a 2 year old child in a tall dirty glass. I will say thank you to the manager in advance for his automated copy & paste response he has given to every other complaint on tripadvisor. Faulty towers comes to mind after my stay at this hotel and I would most certainly not stay at this hotel again in the future once refurbishments are carried out.
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- Also Known As:
- Best Western Leicester
- Leicester Best Western
- Ramada Leicester Stage Leicestershire