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“Overnight stay OK”

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Ramada Leicester Stage
Ranked #33 of 40 Hotels in Leicester
Reviewed 18 March 2009

Plus points..Free parking..free internet. My husband was really pleased the room TV had sky sports. The heating was not working when we arrived but this was fixed. We had a really big room with a sofa and coffee table. Iron, safe and fridge. Bathroom OK with shower over bath. No toiletries except some hand wash. Comfy bed with a nice duvet. The room looked a bit dark but it was decorated in brown and beige and you soon get used to it. There was no finesse at breakfast. They had run out of orange juice and everyone was asking for it. You would think that a member of staff would have gone to a store and bought some. No continental, no fresh fruit or yogurt.
Good shopping in Leicester.

  • Stayed: March 2009, travelled on business
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Thank Dee T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LHMS, CEO of LHMS at Ramada Leicester Stage, responded to this reviewResponded 9 April 2009

Thank you for your review and am surprised, as you were, that no one had the gumption to go and buy orange juice!!! Not very clever, sorry.

Glad that you enjoyed your stay and look forward to welcoming you back.

Kind regards

David

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455 - 461 of 475 reviews

Reviewed 14 November 2008

I stayed one night at the Best Western Leicester on a business visit and it was acceptable but nothing more.
As others have said the outside appearance isn't great but inside it's fine and clean and tidy.
The reception staff both on arrival and departure were very friendly and efficient. The room was also clean and comfortable.
The only downside to my stay was the restaurant where the service was pretty appalling and the staff just didn't seem interested.
It was fine for a one night stay but I wouldn't overly recommend it.

  • Stayed: November 2008, travelled on business
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1  Thank JJ_McClure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LHMS, CEO of LHMS at Ramada Leicester Stage, responded to this reviewResponded 28 November 2008

Thank you for taking the time and trouble to post a review and I hope you will accept my apologies that everything was not as would have been wished.
We have a new General Manager at the hotel and a new Head Chef and they are both now having an impact and the feedback we are getting is excellent, especially with regard to the restaurant.
I do hope you will use us again, and that we get the chance to demonstrate to you the very real improvements we have made, and are continuing to make at the hotel.

Kind regards

David

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Reviewed 9 November 2008

On arriving at the hotel, we were dismayed to find that it looked nothing like it's promotional pictures and this prettty much set the scene for the rest of our stay.

We booked an executive king room, believing that the extra cost would get us a nicer room. We were wrong! The room was drab and depressing with the worst decor I have ever seen. The furniture was old and tired and as for the bed, slab of concrete springs to mind. A kingsize duvet to match the kingsize bed would also have been nice. There were dirty marks on the walls and furniture. The curtains didn't actually fit the window, so couldn't be closed properly. We had a beautiful view of the car park and were thrilled to be kept awake by the noise from whatever function was taking place.

The bathroom was awful. It was dirty and in desperate need of an overhaul. The waste bin was broken and there were hairs and general dirt around the bath.

The reception staff were ok - neither good nor bad. We had a couple of minor issues in that our key card wouldn't work on the second night of our stay and the bill was wrong on check-out.

I can't comment on the restaurant as we decided to avoid it, for fear of it being as awful as everything else. We decided to spend as much of our time away from the hotel as possible.

In summary, we will never stay here again and will most likely avoid Best Western Hotels in general.

  • Stayed: November 2008, travelled as a couple
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1  Thank Novocaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LHMS, CEO of LHMS at Ramada Leicester Stage, responded to this reviewResponded 28 November 2008

I am so sorry, we obviously got many things wrong on the occassion of your visit and I hope you will accept my apologies.

Our new GM started recently together with a new Head Chef and they have both started to have an impact on standards and quality.

We start a programme of bathroom refurbishments in the next few weeks which answer the query you had over these.

I am sorry about the view of the car park, but such is the design of the building that every bedroom looks out over the carpark....sorry.

In hindsight the team should have allocated you a room on the side of trhe hotel away from any noise from functions but regrettably these are smaller bedrooms.

Sorry we got it wrong and hope you will try us again.

Kind regards

David

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Reviewed 12 April 2008

When we travelled down in February to go to a Silver Wedding party in Leicester, we were looking for somewhere not too expensive, very clean and with a good hearty breakfast. This hotel came recommended to us and didn't disappoint. Room to a very high standard and excellent breakfast. We didn't get the chance to use any of the facilities in the hotel but would recommend it to friends and would definitely use it again.

  • Stayed: February 2008, travelled on business
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Thank catya47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2008

Stayed at the Best Western Stage Hotel in Leicester as part of a business trip. Good standard rooms, clean and comfortable bed, breakfast was average, the bar area resembled a community centre - a strange place with no atmosphere. A handy place to stay if you need to travel of Leicester but not recommended otherwise

  • Stayed: June 2007, travelled on business
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1  Thank djb2601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2007

We stayed for three nights having cut short our visit which was intended for four. The bed in the first room was awful, the mattress having lost all support and we slept on the floor in preference! The second room was better but unfortunately the occupants of the room next door seemed to be using the room for illict purposes, having complained to the night porter we still had no respite from the shouting and continual noise that went on to 5.30a.m.WE WILL NOT STAY AGAIN.

  • Stayed: August 2007, travelled as a couple
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1  Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LHMS, CEO of LHMS at Ramada Leicester Stage, responded to this reviewResponded 29 October 2008

Sorry to read about your stay and we are in process of replacing the older beds, one of which I regret you must have had.

I am sorry that your stay was spoilt by the selfish activity of another guests and hope you will accept my apologies.

Kind regards

David Stanford

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Reviewed 19 August 2007

Stayed here on business, looks awful from the outside nothing like the photo on the web site. I was allocated a nice, bright and spacious room not overlooking car park fortunatley so very quiet. Found the staff pleasant and helpful. Dinner was reasonable and breakfast the usual spread.

Stayed: July 2007
Thank shirazgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ramada Leicester Stage

Address: 299 Leicester Road | Wigston Fields, Leicester LE18 1JW, England (Formerly BEST WESTERN Leicester Stage Hotel)
Phone Number:
Region: United Kingdom > England > Leicestershire > Leicester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 40 Hotels in Leicester
Price Range: £49 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ramada Leicester Stage 3*
Number of rooms: 75
Reservation Options:
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Also Known As:
Best Western Leicester
Leicester Best Western
Ramada Leicester Stage Leicestershire

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