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All reviews city centre de montfort hall lovely hotel large bathroom five minute walk free parking car park breakfast was excellent visiting leicester lovely room full english saturday night booked this hotel a lovely stay comfy bed tea and coffee stayed for one night
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Reviewed 27 July 2012

Wife and I stayed at the Belmont overnight on Saturday 21/07/12 on a £89.00 bed, breakfast, 3 course evening meal and a cocktail promotion. Room 116 was small but clean & the bed comfortable however, mould was coming through the ceiling paint in the bathroom (not good, but not sufficiently bad to complain as we were only there for 1 night). Dinner was included in Jamies Bar and Lounge (advertised as 'a relaxing rendezvous') and we had booked a table for 7-30 a couple of days prior to our arrival. At 7.00 we presented ourselves in said bar for our cocktail. We were surprised that, despite only a few guests, there were 5 or 6 staff behind the bar. At 7-30 we were seated in the dining area and had ordered starters of egg Benedict and steaks for our main course. By 8.00 we realised the reason for the surfeit of staff, as a 100 plus wedding party arrived in the bar so that the function room they were using could be prepared between their afternoon and evening sessions. By 8-15, the bar and dining area was heaving with wedding party and our starter had not arrived. Not daring to move, lest our table was taken over by wedding guests, I phoned reception and complained to the duty manager. Within 15 minutes our starters arrived along with, by way of apology, a complimentary glass of wine. Dishes were collected and main course was promised within 15 minutes. 30 minutes later, not only were we surrounded by hearty wedding guests but their children were running around. At this point, we admitted defeat and left our table, only to meet the Duty Manager with our steaks on our way out. Before we could say any thing, he took us through to an oasis of calm called Cherry's restaurant where there were 8 or 10 other diners and loads of spare tables (why he couldn't have done this earlier I do not know). Admittedly, the steak was very nice as were the sweets, coupled with a complimentary bottle of wine and apologies from the staff, however it was 10-30 before we had finished eating (3 hours) which, as we intended going out into Leicester, ruined our evening. Whereas I would not dissuade anyone from staying at the Belmont, I certainly would not recommend them dining in 'Jamies Bar' on a Saturday evening because, for us, it was definitely not a 'relaxing rendezvous'.

Date of stay: July 2012
  • Trip type: Travelled as a couple
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Thank Tim H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BelmontHotel, Manager at The Belmont Hotel, responded to this reviewResponded 30 July 2012

Dear Tim H
My apologies for the delay on your food, sadly on the evening you dined with us one of our chefs brigade called in sick (Our problem to deal with I know) and we were not able to arrange adequate cover in time. This was the cause for the delay in your meal as this chef would have been dedicated to brasserie dining, where the rest of the team were busy managing the wedding party. I'm pleased to hear my duty manager, arranged a complimentary drink for you as an apology, re-located you to a quieter area, and arranged for a complimentary bottle of wine by way of a further apology, I'm sorry that you felt that this was 1 star service.
As a family business we take all feedback with the seriousness it deserves and endeavour to keep improving all aspects of the Belmont.
My apologies once again.

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Reviewed 25 July 2012

Firstly, it is probably a good idea to start with the positives of the The Belmont Hotel, which are numerous, but not quite enough to allow me to confer a 4/5 or 5/5. Most importantly, the staff that work at the hotel are utterly lovely, helpful, professional and make the whole experience a great deal more enjoyable. I hope the owners of the hotel realise that their staff are a credit to the company as a whole, and that they are spared a huge amount of come-back or complaints based on their interaction with guests. Another positive is the location, sitting smack-bang in the middle of New Walk, a short distance to both Victoria Park/Queen's Rd and the centre of the city. New Walk is something of an oasis away from the hustle and bustle of Leicester, which can be quite a stressful, noisy and smelly place. Next, within the hotel you have a choice of sitting in the surroundings of either the main bar, a gastro-pub style brasserie, the main restaurant, or, weather permitting, outside at tables that sit next to New Walk. Myself and Mrs Beoirgra ate twice in the pub, thanks to a splendid offering of vegetarian food that would compete with even the most dedicated veggie cafe. The sweet potato and pimento burger is stunning, and we came back the following day to order it again! Delicious. On the subject of food, the breakfast is an excellent array of cereals and fruit, plus some useful offerings of vegetarian breakfast fare, with eggs, hash browns, toast, beans, mushrooms, etc. I try veggie breakfasts in most places I visit, and this was exceptional. There is nothing quite like being set up for the day with a healthy and substantial defecation to lighten the step, and the Belmont certainly aids in that endeavour.

Some negatives:
- We negotiated a low rate for three nights, and because of this we assumed (correctly) that we would be put in one of the hotel's more basic rooms. However, given the photos the hotel uses to promote itself, I wasn't expecting it to be quite THAT dated and basic. The room seemed quite forlorn and stale, and it is quite obvious that it is usually used by business people who smoke in there rather too much. We tried our best to prop open the windows to air the room, eventually resorting to a coat-hanger to use to keep the bathroom window open. Not very luxurious.
- A lack of air conditioning made the room unbearably warm, and we were forced to prop open the door to enable some through-air to relieve the heat. Not very good for privacy and therefore Mrs Beoirgra saw fit to deny me my marital rights.
- On the first night that we ate in the bar there was also a wedding reception. The staff were clearly very stretched, and after 45mins of our food not arriving we called reception. The duty manager came to smooth things over, and we eventually received the meal and drinks for free. Again, the staff handled the situation so well that we were quite happy to come back the following night to eat when we knew it would be quieter. However, I'm not sure everyone in the bar waiting for food were quite as satisfied with the situation, and there was a palpable sense of frustration.
- The biggest negative, and an issue that casts The Belmont in an incredibly bad light, is the lack of free Wi-Fi! Guests are given a complimentary 2-hours free (on request) but then must pay for Wi-Fi access. I was quite shocked to find that an independent hotel was employing a money-making technique that you would expect of an Ibis, or similar. Free WiFi is a basic requirement of a hotel these days, especially one that is as expensive as the Belmont. I hope that this is rectified soon, as it ended up being something of a pain not being able to check online for certain things like shop opening times.

The location and staff make this a 5/5, but the other issues are significant enough to knock a couple of stars off the score. If the more basic rooms are refurbed, including air conditioning, and free WiFi is offered, this would be a perfect hotel.

Room tip: Ask for a good deal on the cheaper rooms.
Date of stay: July 2012
  • Trip type: Travelled on business
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2  Thank SeamusBeoirgra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BelmontHotel, Manager at The Belmont Hotel, responded to this reviewResponded 26 July 2012

Dear Seamus Beoigra
Thank you for your review of the hotel, which contains so many positives about your stay, I'm very pleased you enjoyed the Pimento burger.
The heat over the last few days has been a real issue, and as you can imagine retro-fitting airconditioning throughout the hotel is a massive cost, where possible we have begun to fit individual units in a few of our rooms. The Wifi network was provided to us by the Cloud network, we pay them a monthly fee for access, and the cost we charge to guests goes some way to covering this cost. Our contract ends with the Cloud in August and prices for a new network come in between £15-£20k the top end being the same amount we would spend refurbishing 2/3 bedrooms - It's a challenge to work out where to prioritise the money especially when the trading is tough.
I fully recognise the strength of my team, I have invested a lot in them, and am very proud of them, especially when their skills are recognised by our guests.

As a family business I can assure you your comments do not go un-noticed and please be assured I am working to improve all aspects of the Belmont as quickly as funds allow.

Thanks again for your review, and my sincere apologies that your expectations were not matched on this occasion.

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Reviewed 22 July 2012

I have just returned from staying at the Belmont last night and had to revisit the website to remind myself why I had booked this hotel in the first place. Aha, obviously there are a few rooms which have been refurbished....but if you only see the dated corridors and unrefurbished rooms as we did, you're in for a shock. When I booked to stay with my husband and three children I enquired about our rooms decor and was told it was one of the more 'traditional' rooms - so I wasn't expecting one of the splendid rooms as shown and the room was only £99 with breakfast. So it was very disappointing to check into this room to find it had not been cleaned very well and it was a total shock to see the dated bathroom with its avocado suite, black toilet seat and black bath panel. The bath had stains and the shower head was barely hanging on. When I reached for the loo paper the loo roll holder fell off and I didn't want my children to walk on the bathroom floor with their bare feet. I am shocked that this independent hotel would want to welcome their guests with these standards. The receptionist was very helpful and offered us complimentary drinks whilst the room was cleaned and also took £30 off the bill - he could not have done more. We had booked a table for dinner in the restaurant - I wasn't feeling well so skipped dinner but my husband said the food was good though service was very slow. Late in the evening I realised our room was at the front of the hotel over the entrance so it was very noisy with road traffic and guests leaving the hotel after an evening out. I awoke wishing I was at home as I had to face the bathroom again but made our way to breakfast which was lovely. Loads of cereals, fresh croissants and delicious scrambled egg. I have given the hotel 2 stars - one for the staff and one for the breakfast - but I feel the bedrooms on the website totally misrepresent my Belmont experience and I find it hard to believe I actually stayed in the same place.

Date of stay: July 2012
  • Trip type: Travelled with family
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    • Cleanliness
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1  Thank nic040
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BelmontHotel, Manager at The Belmont Hotel, responded to this reviewResponded 26 July 2012

Dear nic040

Thank you for providing feedback on your stay with us, and yes as you spotted not all our rooms are yet refurbished to the modern standard of the ones shown on our website. We do state in bold on the rooms page that this is the case.

After VAT you paid £10.50pp for a room, breakfast and round of drinks, which is I think why you have given us 4 stars for value, and I was also pleased to read that you enjoyed breakfast and felt looked after by my team.

I'm very sorry that the room you had did not match your expectations, we are refurbishing 2 more rooms in August (We had wanted to refubish 6 but after diabolical trading in April we are now not in a position to do this)

You mentioned the noise you heard in your room, we are a city hotel and some noise is to be expected from outside particularly on weekends, we do provide ear plugs for guests from reception.

Once again my sincere apologies that you didn't enjoy your stay with us, each day we endeavour to keep moving forward, sadly this process has been slowed by the difficult trading climate.

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Reviewed 22 July 2012

This hotel is reminiscent of old world character and service. The building is simply gorgeous and historic. The staff are almost entirely wonderful. During my 6 stays there totalling 20 days during the past 3 years I only had one bad staff experience and the manager dealt with it promptly and perfectly. Restaurant and bar are great and the food excellent. The value is very good both for the rooms and service. The wi-fi is not the best and they only give you 2 hours for each night's stay. That's a bit on the cheap side. The hotel is strategically located near the University of Leicester and New Walk and also not far from downtown, Highcross Mall and other shopping or restaurants. I would highly recommend this hotel as the place to stay in Leicester.

Room tip: ask for a large or king room as some rooms are quite small
Date of stay: July 2012
  • Trip type: Travelled as a couple
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Thank YYZ-RiskMgr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 July 2012

I stayed here for one night on business and found the hotel to be absolutely charming. Staff could not do enough for you and dinner in the evening in the bar area was very good value for money. They have an A La Carte Restaurant which I am sure on a more formal basis would be good. The area around the hotel was really pretty with lovely walks along the park and was very quiet. I would thoroughly recommend this hotel to anyone be they staying for pleasure or business.

Date of stay: March 2012
  • Trip type: Travelled on business
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Thank Beverley B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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