I paId for a one night stay a few weeks in advance. However, a week or so before my stay I was obliged to change my booking, moving it forward a night. They were happy to do this. However, when I came to check in on the revised date there was no record of my having changed my booking and, despite having paid for a room, nothing was reserved. I waited for five minutes or so while the receptionist searched silently on her computer for a room. She eventually informed me that me that I was 'lucky' as they were not fully booked and had several rooms free. The tone was reproachful and there was no apology for the mix-up. I was then asked to pay for the room I had already paid for. More searching on the computer ensued and several more minutes passed before she was able to confirm I had paid. Again, there was no apology or acknowledgement of error. I was eventually given a room. The room was small, old, tired, and without a proper shower, and generaly rather gloomy and depressing. I felt I had been given an inferior room as retribution for the trouble I had caused the receptionist (though perhaps all the room in this hotel are in this state). It was disappointing, to say the least. On checking out the next morning I was again asked to pay for a room I had paid for in full several weeks before. On the plus side the hotel is within walking distance of the train station.
- Official Description (provided by the hotel):
- Stylish family-owned hotel in the heart of Leicester. Pretty, leafy location, minutes from the station with free parking. Character Victorian Town House, stylish bedrooms varying from modern to traditional, with latest in WiFi access. Well located for theatre breaks (minutes from De Montfort Hall, & close to Curve theatre) and shopping at the fantastic new Highcross quatter. The place to stay in Leicester. ... more less
- Reservation Options:
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- Also Known As:
- Belmont Hotel Leicester
- Best Western Leicester
- Leicester Best Western
- The Belmont Hotel Leicester, Leicestershire