I stayed in this hotel for 6 nights for both business and leisure. It was comfortable but they really need to build in cupboard space, what was there is just an open rack with clothes hangers. The room though was fine, very warm and cozy since the weather was cold. On day 4 of my stay my room was not cleaned, bed was made but floor was extremely and visibly dirty, glasses in the toilet were not replaced. I complained about it and a very nice gentleman by the name of Anis (who was a bartender) personally went to my room with a mop and cleaner to actually clean the floor himself, change the glasses and apologised and promised to bring it to the attention of the cleaning supervisor. I was really impressed with such professionalism which is commendable. The breakfast was good and freshly made. The hotel's proximity to the city center is just accross the street, literally a 1 minute walk to the city center.Overall the service was fine for the rate I paid and it is much much cheaper to book and pay online.
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- Also Known As:
- Ramada Encore Leicester City Centre Leicestershire