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“A welcome stay”
Review of Ibis Leicester

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Ibis Leicester
Ranked #13 of 40 Hotels in Leicester
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640 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (78)
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English first
Hamilton, Bermuda
Level 5 Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 30 October 2013

A decent, budget hotel slap bang in the middle of town with great staff and comfortable rooms. The only gripe was the room smelt very badly of stale cigarettes.

I arrived at the hotel very late and had to get to the football ground quickly. I literally dumped my bags in the room and went outside to jump in a taxi.

When I put my bags in the room I thought it odd that the window was wide open, not slightly ajar but full on open with the safety catches removed. I closed the windows and left.

When I arrived back I went straight into the bar to grab something to eat, food was ok to be honest but the menu lacking in choice. Staff were great, very attentive.

I ate my food and went back to the room. That’s when I realised the problem with the smell. I didn’t complain at the time as it had gone midnight and the thought of getting dressed and moving to another room wasn’t overly appealing.

When I checked out I pointed the problem out to the receptionist purely to let her know rather than make a big scene as in fairness I still slept very well. The receptionist immediately called the manager over who had no hesitation in crediting my room rate back even though I didn’t ask her too. Excellent customer service though I did wonder though if she already new that a complaint might be coming her way.

I couldn’t complain about the service, the cleanliness of the rooms or the quality of sleep as it was all very good. They only thing perhaps lacking was that room shouldn't have been issued until the problem had been resolved.

That said, it's just a shame that in this day and age inconsiderate smokers cause problems for both hotels and guests.

Room Tip: Avoid 007, it smells of smoke
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank willow1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Switzerland
Level 4 Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 24 October 2013

The hotel was very good, centrally located. The room was clean and had everything I needed, except perhaps a bath, but I didn't mind. The staff was friendly and helpful.
The only small problem was the noise from the railway station and the road.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elma2424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah C, General Manager at Ibis Leicester, responded to this review, 25 November 2013
Thank you very much for your review, I am delighted that you enjoyed your visit and your comments have been duly noted. I look forward to welcoming you back again soon. Kind regards, Sarah Clarke
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Leicester

Property: Ibis Leicester
Address: St. George's Way | Constitution Hill, Leicester LE1 1PL, England
Region: United Kingdom > England > Leicestershire > Leicester
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #13 of 40 Hotels in Leicester
Price Range (Based on Average Rates): £
Hotel Class:2 star — Ibis Leicester 2*
Number of rooms: 94
Official Description (provided by the hotel):
Ibis Leicester City is just a short walk from Leicester City Centre, close to the Train Station, Curve Theatre and the Athena. All 94 contemporary guest bedrooms have free WIFI, TV and tea and coffee making facilities. The Restaurant offers snacks 24 hours and the hotel bar provides range of wines, beers and spirits. Reception is open 24 hours. Car parking is limited at the hotel, however ample additional pay parking is available within a few minutes walk, just behind the hotel. A short drive from M1, M6 and M69 motorways. 35km from Birmingham International Airport, 40km from East Midlands International Airport. 4km from the National Space Centre. A short walk from the cities restaurants, bars and Highcross shopping centre. ... more   less 
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Also Known As:
Ibis Leicester Hotel Leicester
Ibis Leicester Leicestershire

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