We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“over night stay”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Mercure Leicester The Grand Hotel
Ranked #23 of 40 Hotels in Leicester
Nottingham, England, United Kingdom
Level Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“over night stay”
Reviewed 25 July 2012

we stayed sunday 22nd. the bad: room had no bath (was not told this), we had room at the top of hotel, we had to walk up last flight of stairs and a way to room, although they asked at check in if this was ok they didnt ask when booking, the room was not the best for hotel of this rating, dust and mold in shower, bathroom sink was not just dirty but really dirty and the drinks in bar were costly. the good bed comfy, hotel well placed, the hotel is lovely building make sure you walk round the it and see the ball rooms they are outstanding, and last but not least the stafff are really NICE. i would stay again, but only if can get at discount price wouldnt pay full price.

Room Tip: ask about your room when booking so you get room that suits you, rooms off the front dont have good...
See more room tips
  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LesleyJonze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager012, General Manager at Mercure Leicester The Grand Hotel, responded to this review, 26 July 2012
Thank you for taking the time and trouble to post a review.

The 5th floor bedrooms are our most popular ones and I was disapointed to read that the housekeeping was not up to our usual high standard. They all have showers and if this was not to your liking I am confident had this been explained to the reception team at the time they would have quite glady moved you to another room with both a bath and shower.

Drink pricing is reviewed regularly and are comparable to our competitor hotels.

I was glad to read you found the bed to be comfortable, the location to be good and the most pleasing one for me the staff to be very nice.

I note you would return if you got a discounted price. We offer special deals throughout the year and these can be found on our website www.mercureleicester.com.

Once again thank you for posting a review and we do hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

830 reviews from our community

Traveller rating
    177
    265
    216
    109
    63
See reviews for
89
273
42
275
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (178)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Birmingham, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 July 2012

Went there on a conference recently, found the venue to be very well done out. A high quality venue with some charm left in the right places.

Very helpful and friendly staff, and plenty of space to relax in comfort. (and an extremely late residents bar)

Rooms were nice, clean, and modern. Would definitely recommend and stay again.

Thank to the staff or making it a great stay.

Stayed July 2012, travelled on business
Helpful?
Thank K G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager012, General Manager at Mercure Leicester The Grand Hotel, responded to this review, 17 July 2012
Thank you so much for taking the time and trouble to post such a positive review.

I was delighted by the comments made about the venue for a conference, the cleanliness and my team who are extremely good at what they do and I was glad you recognised this during your stay.

We look forward to welcoming you back in the very near future were I am confident you will receive the same high quality of service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
england
Level Contributor
184 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 9 July 2012

great food, good location, rooms on the front of the hotel very noisey, good clean rooms. staff very friendly, good choice for breakfest

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank theellitts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Mercure Leicester The Grand Hotel, responded to this review, 10 July 2012
Thank you for taking the time and trouble to post a review.

Delighted you found the food, location and staff to be very good.

We are in the heart of a very vibrant city centre and have installed secondary glazing to most of our front facing rooms. The rest will be complete by the end of this year.

Once again thank you for the kind comments and look forward to welcoming you back in the very near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
45 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 8 July 2012

I stayed for one night on a business trip, top rate for the staff, from the check in desk to the dinner team and breakfast, they could not have been more (genuinely) friendly. The hotel is old but really very good - a clean room with everything working and no problems at all. ~will definitely return.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Mercure Leicester The Grand Hotel, responded to this review, 10 July 2012
Thank you for taking the time and trouble to post a very positive review.

My team are fantastic and I was delighted you recognised this during you recent stay. They do work extremely hard to provide this sort of service to every guest and often do not get the credit they deserve.

Once again thank you for your kind comments and we look forward to seeing you on your next visit to Leicester.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Merthyr Tydfil, Wales
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 July 2012

Nice hotel situated right in the city centre, with lots of parking available but also close to the train station

Nice welcome from the friendly local staff, my room was smallish but had everything I needed

Small bar was open most of the evening, although by 11pm the bar man was also the night porter so bar service suffered

The rooms etc could do with a makeover but overall quality was reasonable for the price

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Mercure Leicester The Grand Hotel, responded to this review, 6 July 2012
Thank you for taking the time and trouble to post a review.

I was glad to read you found the location to be great. We are in the heart of the city only minutes from the main shopping areas and similar from the train station.

I was also pleased you had a nice welcome from our local friendly staff.

Our rooms vary in size and the next time you reserve a room with us please do enquire about our larger ones.

Our bar is open 24 hours for residents and thank you for pointing out that our new night porter needs further training.

Once again thank you for taking the time to post a review and we look forward to welcoming you back in the very near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 June 2012

Stayed at this hotel to attend a friends wedding. The staff were really polite and helpful, especially the breakfast waitresses. The hotel though is tired and not at the level I would expect of a 4 star.

The sheets were stained which is unpleasant and the towels are grey rather than white. Also there was tape on the carpet. and if you have noisy neighbours upstairs you will have the pleasure of them waking you up. The breakfast was not great, just OK.

We got this on an offer last minute so I would say that it was value for money as it was cheap but not would not want to be paying full price. Overall it did the job, but it did not feel like you had had a treat.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Padoger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Mercure Leicester The Grand Hotel, responded to this review, 6 July 2012
Thank you for taking the time to post a review.

Its always a pleasure when customers do recognise our fantastic team.

However I was disappointed with the comments regarding the Hotel. We are four star because of the service we provide and not because of the fabric of the building. Although I do believe we maintain our beautiful 114 year old Victorian Grade 11 listed building very well.

The sheets are changed daily and are hired from our nominated linen company who are normally exceptional.

Once again thank you for posting a review and we hope to see you soon on your next visit to Leicester.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wakefield, United Kingdom
2 reviews
Reviewed 27 May 2012

Stayed at the Mercure with my boyfriend recently. It was fantastic! The hotel is very beautiful and extremely well placed for eating, drinking and shopping. The room was really big, clean and modern. Breakfast was delicious and the staff were very helpful. Plenty of on site car parking which was really useful being so central. Overall - I'd certainly stay here again.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenni O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMManager, General Manager at Mercure Leicester The Grand Hotel, responded to this review, 29 May 2012
Thank you for taking the time and trouble to post a very postive review.

I was especially pleased with the comments regarding the team and breakfast.

We look forward to welcoming you back in the very near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Leicester hotels
0.1 mi away
Ramada Encore Leicester City Centre
0.5 mi away
Holiday Inn Leicester
Holiday Inn Leicester
#10 of 40 in Leicester
899 reviews
0.4 mi away
The Belmont Hotel
The Belmont Hotel
#6 of 40 in Leicester
858 reviews
Show Prices
Show Prices
Show Prices
3.4 mi away
Leicester Marriott Hotel
0.4 mi away
Hotel Maiyango
Hotel Maiyango
#19 of 40 in Leicester
314 reviews
0.3 mi away
Ibis Leicester
Ibis Leicester
#14 of 40 in Leicester
632 reviews
Show Prices
Show Prices
Show Prices

Been to Mercure Leicester The Grand Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Leicester The Grand Hotel

Property: Mercure Leicester The Grand Hotel
Address: 73 Granby Street, Leicester LE1 6ES, England (Formerly Mercure Leicester City Hotel)
Region: United Kingdom > England > Leicestershire > Leicester
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Leicester
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Leicester The Grand Hotel 4*
Number of rooms: 104
Official Description (provided by the hotel):
Choose Mercure Leicester The Grand Hotel, where Victorian charm meets modern comfort in Leicester city centre. Enjoy a fabulous meal at Marco's New York Italian, our onsite restaurant by prestigious celebrity chef Marco Pierre White, or relax in the bar and lounge and catch up with friends over a cocktail or two. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Odigeo, Ebookers, Priceline, ACCOR, Superbreak UK, TripOnline SA, Traveltool, S.L.U., HRS, Evoline ltd, Cancelon and HotelQuickly so you can book your Mercure Leicester The Grand Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Leicester Hotel Leicester
Ramada Leicester
Leicester Ramada
Mercure Leicester The Grand Hotel Leicestershire

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing