My partner and I stayed at this hotel at the weekend, for a one night stay, priced at around £125. Upon check-in, we were asked if we would like to settle the cost up-front, which is rather unusual when paying this price, but we went with it. When we reached our room on the top floor, we were surprised to find that the room smelt strongly of cigarette smoke. I called the reception and was told that our room could be changed, but that the replacement room would be smaller, as the hotel was fully booked and nearly all guests had arrived. When asked to, the receptionist spoke with the duty manager and offered a £30 reduction, 2 free breakfasts and parking free of charge. Our new room was very small (we had been warned!) but the gesture made up for it. I would say though that the bathroom was extremely shabby, with mildewed grout and a general air of grubbiness round taps and fixtures etc, but hopefully the refurbishment plan should address some of this. Refurbishment of corridors, carpets and hallway fittings is also long overdue. My partner and I were very pleased with how swiftly our complaint was dealt with though, and this ensured that our stay was not spoiled.
In summary, once the renovation is complete, this hotel will be fantastic! cosmetic shortfalls can be addressed, but staff attitude is something that's far harder to get right, and the staff here are a credit to the company.
- Official Description (provided by the hotel):
- Choose Mercure Leicester The Grand Hotel, where Victorian charm meets modern comfort in Leicester city centre. Enjoy a fabulous meal at Marco's New York Italian, our onsite restaurant by prestigious celebrity chef Marco Pierre White, or relax in the bar and lounge and catch up with friends over a cocktail or two. ... more less
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- Also Known As:
- Mercure Leicester Hotel Leicester
- Ramada Leicester
- Leicester Ramada
- Mercure Leicester The Grand Hotel Leicestershire