We've ordered from Queens twice before and both times we've had a horrible experience and awful service. Both times they made the same mistake and treated us the exact same way.
First of all they sent us the wrong pizzas, so we rang to ask for the right pizzas to be sent to us and we were told that they would be made and sent out but told it might take a while. So we waited two and a half hours before ringing again, when we were told that the food hadn't been sent and they tried to convince us that we had accepted the wrong pizzas and money off next time we ordered, which was a flat-out lie. So I got them to send out the pizzas eventually and then was hung up on really abruptly without an apology. After another 45 minutes the pizzas came but they were the smallest size, when we'd ordered mediums, which seemed to be out of spite. But at that point it was very late at night and we were starving after waiting nearly 4hours for our food, so ringing up again wasn't an option.
Horrible place, and the man I spoke to on the phone was rude.
We won't be ordering from there again and neither will any of our friends.
Once I could have forgiven and passed off as an accident, but twice in a row is ridiculous.
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