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“Civil partnership reception”
Review of Fieldhead Hotel

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Fieldhead Hotel
Ranked #19 of 41 Hotels in Leicester
Reviewed 28 February 2014

Reading some of the reviews made us a little nervous about booking our Civil Ceremony reception here, family and friends were coming from far and wide; but we were working to a bit of a tight budget as we wanted The Maldives Honeymoon more than a 'flash expensive venue!'
The new Manager, Michael Butler, after a bit of an uneasy start (I speak my mind you see!!) was very obliging and even changed his day off to run the order of ceremony on the day (27th February 2014) There were a couple of very minor issues, which didn't really spoil our day, and he more than made up for this by not charging for a couple of 'extras' we ordered....and a complimentary room too!! Michael was a real credit to the place and really tried incredibly hard. he contended with new staff, some who were not very experienced but he did a sterling job keeping it all together!! Sorry to say the new wedding co-ordinator wasn't brilliant - Michael did a much better job, and gave the impression he really cared - that counts for a lot!!
If you're looking for a reception (or full ceremony) then we don't think you can beat the value....it's the best locally!!! The food was good, the service overall was good, atmosphere good; although the place is definitely ready for a full refurb (having said that the rooms were clean and VERY good!) as the downstairs looked very tired - but then it is a busy place - so invest the money Green king!!!
Overall very pleased, and we'll definitely be popping back regularly for coffee and cake, again bargain at £2.95 each!!
Well done Michael - a credit to the Hospitality Industry!

Room Tip: Room 28, at the back, quiet and very comfortable....although careful not to trip over the linen in t...
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  • Stayed: February 2014, travelled with family
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1  Thank DarrowLeicestershire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at Fieldhead Hotel, responded to this reviewResponded 11 March 2014

Thank you for the great comments regarding your civil partnership here at the hotel. We are glad to have been a part of your special day and your kind words have been passed on to the team. We hope you enjoy your honeymoon, and we look forward to your next visit here at the Fieldhead.

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338 - 344 of 534 reviews

Reviewed 25 February 2014

We went here for a Saturday lunchtime meal on 22nd February. We started to have doubts about it when we saw stains on the menus and when paying by credit card at the bar before the meal we were asked to leave a tip. I would normally expect to have sampled the food and service first.

The service was fine but the food was the worst we've had for a long time. My brother's huge serving of mashed potatoes out of a packet had not been stirred properly, the powder still visible. The small serving of veg (cauliflower) was bitter and overcooked. Our side salad was topped with large lumps of new potato only they weren't new as the roots had been chopped off and one was bad. There was no evidence of the halloumi cheese being grilled; it looked like it had been microwaved. My sister had a cheese and pork toasted ciabatta. I don't know how they melted the cheese but it wasn't toasted, it was cold and the cheese had dried.

Never again!

  • Stayed: February 2014, travelled with family
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Thank Craig B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at Fieldhead Hotel, responded to this reviewResponded 11 March 2014

Thank you for taking the time to leave us this valuable feedback, im sorry to hear the food was not to your liking, I will be speaking with our team here regarding this issue. The payment system does give the opportunity to leave gratuities whilst paying by card, however this is entirely our guest’s choice. We hope to see you again in the near future

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Reviewed 24 February 2014

They claim to welcome children but was made to feel very unwelcome with my two children agen 2 & 3. Apparently someone complained about the 'happy sounds' my children made so was asked to keep them quiet. If I hadn't already ordered food for the children, I would of left. They need to decide whether they welcome children or not. Best part is, by trying to make them sit still & be quit while they waited for their food, they actually made more noise! & they didn't even have the choice of food we ordered, we had to choose something else after paying! Will not go there again.

Stayed: February 2014
Thank jema_marie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at Fieldhead Hotel, responded to this reviewResponded 11 March 2014

Thank you for leaving this valuable feedback, please be assured that we are a family friendly hotel, supplying both children and junior menus along with our activity packs. Our apologies regarding the confusion surrounding this, we do hope to welcome you again soon.

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Reviewed 19 February 2014

After visiting the bar/restaurant this evening with my husband and two sons aged 2 and 4 yrs, I wouldn't recommend it for families with small children. We had a very unpleasant experience with a couple who regularly frequent the bar who seem very anti children. There is a children's menu which our children ate from but it would appear those regular bar users would prefer this not to be the case. There are lots of other local child friendly places to eat which we will be using in the future.

  • Stayed: February 2014, travelled with family
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Thank R0bbie2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at Fieldhead Hotel, responded to this reviewResponded 24 February 2014

Thank you for taking the time to leave us this feedback from your latest visit, Im sorry to her about this situation with some of our other guests. Please be assured that these views are not our own, and we welcome all families to the Fieldhead Hotel, we hope to see you again soon.

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Reviewed 13 February 2014

We booked a night here to attend a birthday party nearby. The room was excellent, clean and spacious with a very comfortable bed. The hotel bar closed at midnight but as we would be arriving from the party shortly afterwards, the manager asked us if we wanted any drinks placed in our room . Very thoughtful. A very comfortable place to stay.
However as to breakfast and Sunday lunch the following day, that was another story as per my restaurant review

Stayed: January 2014, travelled with friends
Thank LeicesterDavidT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at Fieldhead Hotel, responded to this reviewResponded 24 February 2014

Many thanks for your great comments regarding your recent visit, it’s great to hear the management team accommodated you so well, and your stay was so comfortable. We look forward to welcoming you back to the Fieldhead hotel in the near future.

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Reviewed 3 February 2014

There was no hot water in the whole premise, neither in the evening nor in the morning. I had to shower with freezing water. The staff was very rude, they didn't even apologize and said that they normally have shower with cold water and they enjoy it!
At breakfast I asked for a cappuccino but it was not available. Weird that my colleague got one 15 minutes later. Maybe the waitress did not like my face.
The room and the bathroom were old, the whole hotel would need a complete refurbishment.
I refused to pay but they charged my credit card anyway because they had taken a deposit at check in. I strongly discourage anybody to go to this hotel.

Room Tip: just don't go to this hotel
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  • Stayed: December 2013, travelled on business
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Thank paolo m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at Fieldhead Hotel, responded to this reviewResponded 24 February 2014

Thank you for leaving us some valuable feedback from your recent stay. Our apologies regarding the water situation during your visit, we have since been able to fix this issue. Our full coffee selection is available during breakfast service, I’m sorry for the confusion over this problem. We hope to see you again soon

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Reviewed 2 February 2014

I came to the field head on Friday 31st Jan to a comedy night what a fantastic night, it was nice to see something different entertainment wise, iv been coming to the hotel for many years and like me and many others found the tribute nights quite repetitive so i amazed that my views to Samantha in November were listened to and she had organised a show for us. It was well organised the food was delicious and the comedienne was hilarious which was followed by a brilliant singer who got us all up dancing. All of the staff at the hotel are so nice, friendly and helpful the whole team couldn't do enough for us. We shall be returning and are already gathering our family and friends to the entertainment night in Feb. A huge thanks to Samantha and all of the team at the hotel.

Room Tip: I didnt stay in a room this occasion but iv heard the bridal suite is beautiful
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  • Stayed: January 2014, travelled with friends
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1  Thank liz c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at Fieldhead Hotel, responded to this reviewResponded 24 February 2014

Thank you for leaving a review from your visit to the Fieldhead Hotel, were glad you enjoyed our recent entertainment night, and that you had such a fantastic evening. We do welcome any thoughts and suggestions regarding our themed evenings, and we look forward to your next visit.

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Additional Information about Fieldhead Hotel

Address: Markfield Lane, Leicester LE67 9PS, England
Region: United Kingdom > England > Leicestershire > Leicester
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#9 Romantic Hotel in Leicester
#9 Business Hotel in Leicester
Price Range: £55 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fieldhead Hotel 3*
Number of rooms: 28
Reservation Options:
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Also Known As:
Fieldhead Hotel Leicester, Leicestershire

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