This was our second stay here, and on this occasion, the hotel was let down by some staff members. The welcome we received was good and the standard of our room was fine.
At breakfast on the first morning, the two staff members on duty were so loud and raucous chatting to each other that they disturbed us so much we went elsewhere for breakfast on the other days we were there. They were discussing very loudly their opinions on other Premier Inns in the chain, and openly expressing their feelings with regard to changes made by head office on how they could use their staff discount when making personal bookings. Not something that customers need or want to hear about. They were also over familiar with guests and made such a fuss of a group of people arriving for a birthday breakfast, that we were actually wincing at the shrieking of their voices.
In addition to this, when we came out of our room and there was a cleaner in the corridor, we made her jump as she wasn't aware we were behind her. Her reaction..'.B***** H*** I didn't know you were there'.
Premier Inns seem proud that they promote a 'green' policy by asking customers to re-use towels where possible, and to put dirty ones in the bath tub. We duly did this, as we only needed a replacement bath mat (which unfortunately had what looked like blood stains on it) and we hung our remaining towels on the rail. However, all towels were taken to be washed, and we were left with less than we started with. ( We had requested a second bath towel, and now had to ask again). What a waste of money and time and not really 'green' after all.
We were very disappointed on this stay, as we really liked this Premier last time we stayed here, but I doubt we shall use this one again. We ended up having our breakfasts at Frankie and Benny's a few minutes away, and for five pounds it was wonderful (and peaceful).
- Official Description (provided by the hotel):
- Blast off at the National Space Centre or enjoy the big match five minutes away at King Power Stadium ... more less
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- Also Known As:
- Premier Inn Leicester (Braunstone) Hotel Leicestershire