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“Not good!!!” 1 of 5 bubbles
Review of Frankie & Benny's

Frankie & Benny's
Ranked #551 of 1,127 Restaurants in Leicester
Cuisines: Italian, American, Pizza
More restaurant details
Restaurant details
Good for: Child-friendly, Kids, Special Occasion Dining, Groups
Dining options: Dinner, Lunch, After-hours, Breakfast, Brunch, Free Wifi, Full Bar, Highchairs Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Leicester, United Kingdom
Level Contributor
3 reviews
“Not good!!!”
1 of 5 bubbles Reviewed 1 August 2014

The service was terrible although the waitress we eventually summoned over was very nice and brought the two starters within the ten minutes stated. The wait for the rest of the meal was long, although after the first hour, we thought it must be good as we have waited so long. Well, we waited and waited and then summoned the waitress who had served us over, she was just finishing her shift but said she would ask how long our meal would be and before she left she came over and assured her we were the next to be served. So again, we waited and waited some more. When the meal eventually arrived, one of our guests had to go as she could not wait any longer, so the manager commented that we need not pay for her meal and left it for us. The meals were not very good, although the pasta one of the guests had no complaints. I had chicken kebabs with peppers, onions and salad and sweetcorn. The meal was not piping hot, only about four pieces of chicken, the sweetcorn was good, although luke-warm (but you really cannot do much harm with sweetcorn), but the salad was slimy and uneatable. The two guests who had the lettuce, pepper and avocado pitta bread only found lettuce in them, no sign of any avocado or much in the way of peppers, so again disappointing. The manager offered us a 25% discount and did offer us coffees, teas or deserts, but we had spent so long waiting for our order, we could not wait any longer. Sorry Frankie & Benny's with so much competition on your doorstep, you need to do improve drastically. Just a word to say we were not the only customers who complained.

  • Visited July 2014
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 2 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
Thank Lyn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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233 reviews from our community

Visitor rating
    63
    65
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    45
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Any
English first
Leicester, England, United Kingdom
Level Contributor
22 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
“Very poor”
1 of 5 bubbles Reviewed 30 July 2014 via mobile

Went here to celebrate my son birthday. The waiter was disinterested in taking food order and brought the wrong food out. The food itself was dry and cold. Seems the chef couldn't even warm it properly. Finally asked for the bill which took an age, I had to get up and pay at the till. For £70 for 4 adults it is rip off. Go somewhere else

  • Visited July 2014
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
Thank Dharm563
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester
1 review
“Brilliant”
5 of 5 bubbles Reviewed 16 July 2014

Me and my wife went Friday night with the kids it was busy and we had to wait at the bar. The person on the bar was very nice and interacted with guest very well he even let my daughter have a go at shaking a cocktail glass. When we sat down the service was great and the food was good and came out fast. We will defiantly be returning back.

  • Visited June 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Jking1233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
25 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“great place with good food”
5 of 5 bubbles Reviewed 11 July 2014

Visited Leicester High Street branch. Food was great, service was very attentive and friendly. Will go there again!

Visited July 2014
Helpful?
1 Thank imperial .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicestershire, United Kingdom
1 review
“service with a smile”
5 of 5 bubbles Reviewed 9 July 2014

went to this restaurant yesterday with a group of 13 people 6 of which were in wheelchairs, and the restaurant is set so badly with booth tables we nearly went else where but the manager reserved a section of tables outside for us moved around the furniture to accommodate us and made me and my colleagues feel welcomed rather than a hinderence. regardless of the good food, prompt service this gentleman was excellent he continually checked on us to ensure that server was looking after us. I would like to say thank you and I will definetley be going back.

  • Visited July 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank gemma s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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