I booked a single room and paid over the phone. I asked if I could pay upon arrival, but was told to pay upfront. I was told it was £25, a good price I thought. I said the price back to confirm and he confirmed and card details were given. When I turned up I was given a parking permit to park on the street (best part of the stay I'll admit). He asked me if I wanted the receipt. I took it, but did not look at it (my mistake, I trusted that it was correct and I trusted the manager had only taken the amount I agreed to, he seemed like a nice guy). The room was okay - the bathroom was pretty poor (tiny, cheap, old fashioned), there was wind blowing the window all night that I couldn't stop and the bed wasn't very comfy and squeeked with every movement. However, it was cleanish and I didn't expect the ritz for £25. However, the next day after I had left I noticed that I had been charged £35. I rang them up and the manager stated that he had asked me over the phone if I wanted an en-suite room and gave me the price with (£35) and without en-suite (£25) and that I had chosen the en-suite price. This is a lie as I had only been told the £25 room rate and I accepted. He spoke to the owner and then told me that I would not be given the £10 difference as they had given me a receipt and I could have pointed out their mistake and suggested that I was mistaken or lying (I was not). I also suspect this is the reason they wanted me to pay upfront and I would have had the same argument if I had noticed the mistake straight away as it would be non-refundable. If i had known it was £35 I would have stayed elsewhere at a better hotel. Pretty bad customer service in a poor hotel.
- Official Description (provided by the hotel):
- Welcome to Campbell's Guesthouse in Leicester. Campbells Guesthouse [formally Hotel] ia a family run guesthouse just a few minutes walk from the City Centre. We offer a simple informal place to stay whether visiting for a night or long term.We do our utmost to be flexable and accomadating at a low price. Please note that many online referances are very outdated & incorrect - so please check with us for any question.Whilst we do not provide breakfast as part of the booking it should be noted there are many good cafe and eating options close by. We also provide a microwave, toaster and kettle in the TV lounge in addition to the tea/coffee making in the room. ... more less
- Reservation Options:
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- Also Known As:
- Campbells Hotel Leicester, Leicestershire