I have just come back from a two night break which was a visit to the Chirstmas markets and also took my parents as a Christmas treat. We went expecting everywhere to be busy and noisy. Luckily I had read the reivews so packed some earplugs which I definitely needed. The rooms were really big and recently decorated (we were on the second floor) and of a good standard and the beds are very comfortable. But the soundproofing is diabolical. The wind howled through them and you could hear everything on the streets below. I really don't expect to have to bring and wear earplugs in a hotel that is costing £190 a night!!! This really is unacceptable and spoilt our stay. What is the point of a lovely, huge comfortable bed if it is too noisy to sleep?
The other gripe was the service in the bar. As one reviewer has commented, they have changed the bar and restaurant into 'dark, trendy, cold, modern areas'. We waited ages at the bar while the two staff fumbled about making cocktails. It would have been much better if they had a dedicated cocktail bar and left the residents bar area alone. And to only have two staff on at their busiest time of year is just plain daft
The food in the restaurant was nice, tasty and reasonable value for money. It was a limited menu, but that's what I would expect when they are so busy.
The staff however, were exceptional. Nothing was too much trouble and they were happy and friiendly - a top example of how great customer service should be. Considering the place was heaving, it would not have been surprising if they were stressed and off hand, but not one gave less than brilliant service.
The White Hart advertisies itself a being an umarket atmospheric hotel and to a degree this is correct. It is a shame that hotels feel the need to modernise so that the old world charm is lost. It is also a shame that they don't seem to think that it is important to make rooms quiet for people to sleep in! Please, double glaze the windows, sort the creaky floors out and get rid of the cocktail menu!
- Official Description (provided by the hotel):
- Recently refurbished atmospheric Hotel at centre of most historic part of city, facing castle & cathedral. Free parking and Wi-Fi. Award winning restaurant and arguably the best cocktail bar in the city! 50 well appointed en-suite bedrooms, many with excellent views of the cathedral. ... more less
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- Also Known As:
- The White Hart Hotel Lincoln
- White Hart Hotel Lincoln
- White Hart Lincoln