Knowing that 2 of our party of 4 had specific dietary requirements (one just vegetarian, one wheat intolerant vegetarian) I booked well in advance for a special Birthday Tea at (as I was led to believe) Lincoln's Premier Hotel.
How disappointed we all were. Decor and furniture tired and scuffed. Walls and paintwork dirty in places, Windows and glass doors marked with greasy fingerprints Food looked reasonable but waiting staff could not or would not deviate from set menu . Initial staff contact good but upon meeting the Restaurant Manager to voice concerns, Customer Service was the last thing on this young lady's mind. Argumentative, dismissive and generally very unpleasant. She did not allow for us- the customers- to put concerns forward.Very very disappointing experience.
- Official Description (provided by the hotel):
- Recently refurbished atmospheric Hotel at centre of most historic part of city, facing castle & cathedral. Free parking and Wi-Fi. Award winning restaurant and arguably the best cocktail bar in the city! 50 well appointed en-suite bedrooms, many with excellent views of the cathedral. ... more less
- Reservation Options:
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- Also Known As:
- The White Hart Hotel Lincoln
- White Hart Hotel Lincoln
- White Hart Lincoln