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“The Doubletree is something special”

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DoubleTree by Hilton Lincoln
Ranked #6 of 14 Hotels in Lincoln
Certificate of Excellence
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“The Doubletree is something special”
Reviewed 25 June 2012

My wife and I stayed at the Doubletree for one night on the 23rd June and were both very impressed with the hotel. We arrived a little early and were told our suite would not be ready until 3pm we were offered coffee in the lounge where we waited, at 3pm we were told it would be another 30 mins until the room was ready so were given the option to have a cocktail in the Electric bar which we were very happy to accept. The bar is fantastic with great views from the 5th floor. Our room was excellent, a suite on the 4th floor facing the Brayford pool, very well appointed, spotlessly clean with an excellent bathroom. We ate in the hotel restaurant and the food was very good indeed. The staff throughout the hotel seem genuinely interested in giving excellent customer service and are a credit to the hotel. I could go on and on with good points about this hotel but I wont, just give it a try if you're ever in Lincoln you won't be disappointed.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SudbrookeToDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at DoubleTree by Hilton Lincoln, responded to this review, 30 June 2012
Thanks for your great review and honest feedback.

I can honestly say that the staff really do enjoy what they do go the extra mile to really offer excellent customer service.

Really enjoyed reading your comments, thanks once again for your positive review.

Regards

Philip Walker
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Traveller tips help you choose the right room.   Room tips (287)
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English first
Derby, United Kingdom
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 24 June 2012

I booked a deluxe king room as a surprise for my husband on his birthday and we weren't disappointed. The reception staff were very friendly and the reception area very welcoming. Our room was on the third floor with a balcony facing towards the cathedral. If I stayed again I would book one of the rooms facing the wharf as I think the view is nicer.
Our room was lovely. It was very spacious and had a huge, comfortable bed. The dressing gown & slippers are a nice touch, especially on a chilly, June weekend!
We visited the bar on the fifth floor before going out to eat and enjoyed the views as well as the atmosphere. Breakfast in the morning was excellent with plenty of choice and no shortages of anything. The waitresses were all friendly and again it was nice to have the lovely views. I would recommend this hotel and will definately visit again.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank JSows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at DoubleTree by Hilton Lincoln, responded to this review, 30 June 2012
Thanks for your great feedback.

I was pleased to read you enjoyed the breakfast and that the staff were welcoming and friendly.

We have great view from the rooms at the front over the Wharf and the common, i recommend those rooms if you love to just sit and watch the world go by.

We hope to welcome you to our hotel in the near future.

Regards

Philip Walker
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nothwest uk
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 23 June 2012

Great welcome with a cookie! Nice people on desk, nothing too much trouble.We had suite 201 overlooking river. very good queen size bed and pillows always a top priority for us. Top bathroom double shower and bath, loads of space. Excellent toiletries. 2 Flat screens one in living area one in bedroom - everything worked everything super clean. Tea-making good size cups . Excellent breakfast with super choices. Nice to walk into Lincoln a few minutes away. This puts some Hiltons to shame. We loved it!!
It is true the car parking is limited. Get here early and enjoy!
Probably our best hotel so far.

Room Tip: suites overlook the river Superb
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lingopete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at DoubleTree by Hilton Lincoln, responded to this review, 30 June 2012
Thank you for your comments, we really appreciate your feedback about the "best hotel so far".

The team really enjoy what they do, they work really hard but reviews like this really help to keep us focused and on the ball.

We get alot of positive comments about the beds and pillows and i am pleased you enjoyed them and had a good nights sleep, after all thats what its all about...!

We hope to welcome you back to our hotel in the near future.

Regards

Philip Walker
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derby
Level Contributor
95 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 22 June 2012

We stayed at this hotel last weekend.We stayed in a deluxe room wow it was big had tea coffee hairdryer iron/board flat screen tv with freeview lovely smellies in bathroom with bath & shower seperate.The bed was comfy with plenty of pillows.There was air con & heating & individually controlled.The only thing missing was a fridge for us this would have made it perfect.We did eat in the restaurant we didnt think the set menu was for us so went for the a la carte we had paid for dinner bed & breakfast so had £20 each towards the meal.The steaks were lovely & cooked just right.(this took our £20 so anything else we ordered we had to pay extra) Next to the restaurant is a gr8 cocktail /wine bar overlooking Brayford wharf it was very busy but a good atmosphere.The hotel is a short walk along the riverbank to the town & along here there is few restaurants & bars.There is only abt 20 car parking spaces at the hotel & we did get one but the hotel informed us that the car park 2mins away is only £2 for hotel customers after 5pm.its £10 to park at hotel.nearly 4got breakfast gr8 2 with good choice.we found all staff pleasant & service good.(The hot cookie at check in gorgeous)

Room Tip: Back rooms quieter but you dont get the view.
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DerbyHolidaysue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at DoubleTree by Hilton Lincoln, responded to this review, 30 June 2012
Great feedback and thanks for posting your positive message about our hotel.

Glad you enjoyed your stay overall and the views certainly improve the higher you go up the building.

We hope to welcome you back in the near future.

Regards

Philip Walker
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Leeds
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 20 June 2012

We stopped here for one night after getting a good deal on a deluxe king room. The hotel is in a nice area by the waterfront surrounded by a couple of chain restaurants and cafe's. The staff were all friendly and helpful, we requested a cot for our baby and within half an hour of check in this was delivered and set up for us. The room itself was very spacious, and the bed was extremely comfortable.

Room Tip: ask for a high floor for better views of the Cathederal
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank p1980g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at DoubleTree by Hilton Lincoln, responded to this review, 30 June 2012
Thanks for taking the time to send in your review from your recent stay with us.
Great to get such positive feedback about the staff.

We hope to welcome you back in the near future.
Regards

Philip Walker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guildford, United Kingdom
Level Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 June 2012

I normally stat in the Holiday Inn whilst in Lincoln but it was full this trip. So I have stayed in the Hilton instead. The hotel is brand new and sports what you would expect from a modern hotel.....apart from the parking.
There is a small parking garage for about 25 cars. Once full you have to park in a public car park 200 yards away, which isn't far unless it's raining then not only do you get soaked but you have to pay for the privaledge. Not much at £2 a night but as it is a non secure public car park you don't know if your car will still be there in the morning !
Whoever designed the hotel parking obviously doesn't drive or can't work out that you need a lot more parking spaces than 25 !
The hotel rooms are clean and modern as is the Resturant and bar on the 5th floor.
On checking in there was a que of 3 people in front of me at 17:30 with only one girl working the reception and answering the phone at the same time. Not only is this poor customer service but also I find it rude for someone to start a phone conversation whilst checking me in.
Will I stay here again.... Only if the holiday inn next door is full!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank beechcrafter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip W, General Manager at DoubleTree by Hilton Lincoln, responded to this review, 20 June 2012
Thank you for posting your review reagrding your recent stay with us.

I have noted the points regarding car parking. Unfortunately this was down to space in a very narrow plot of land in the middle of a city centre. The car park operates on a first come first serve basis, as you say, there is a car park situated 200 yards along the waterfront, guests normally off load there luggage at the hotel and park in the car park after checkin. We also offer a reduced rate parking ticket that can be purchased from the hotel recpetion at £2 that will allow you to park from 5.30pm until 10am the next day.

I am very sorry that the check in was not as smooth as it should have been, we have two members of staff on every shift and we will look into why only one was present at this time.

It is a real shame that you feel you would rather stay next door, but i fully understand that we did not meet you expectations on this visit. Perhaps when they are full again you may consider using us again.

Philip Walker
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Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 June 2012

Me and 3 friends decided to book a night at the Hilton as part of our girly weekend away to Lincoln. The hotel is in a great location - close to a range of restaurants and walking distance to the main high street and bars. We were greated by Stacy at reception who was lovely. She presented us with a cookie each and advised us on the best bars in Lincoln! We went to the cocktail lounge later that evening and again all the staff had a smile on their faces. Breakfast the next morning was lovely also with a wide range of choices. I would definitely recommend this Hilton to my friends and family and hope to return in the future.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank EmmaLouise04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip W, General Manager at DoubleTree by Hilton Lincoln, responded to this review, 20 June 2012
Thank you for posting your review and for the great feedback about Stacy on our Reception team, she is a star and i know really enjoy's it when guests mention the names of the team as it means they have taken an interest in them.

We hope to welcome you and the girls back in the near future.

Regards

Philip Walker
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Lincoln

Property: DoubleTree by Hilton Lincoln
Address: Doubletree By Hilton Brayford Wharf North, Lincoln LN1 1YW, England
Phone Number:
Region: United Kingdom > England > Lincolnshire > Lincoln
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #6 of 14 Hotels in Lincoln
Price Range (Based on Average Rates): £
Hotel Class:4 star — DoubleTree by Hilton Lincoln 4*
Number of rooms: 115
Official Description (provided by the hotel):
The DoubleTree by Hilton Lincoln is a contemporary, upscale hotel situated in the heart of the city. Commanding unrivalled views, the hotel boasts a stunning rooftop restaurant, the Electric Bar, as well as a ballroom, all overlooking the stunning Cathedral skyline or waterfront skyline. All designed with elegance and opulence in mind. In addition a stunning panoramic lift at the front of the building is a spectacular feature. The hotel features 115 rooms, including eight suites with stunning views of the either the Cathedral skyline or the waterfront. All our contemporary rooms offer complimentary WiFi, flat screen LED TV's, and luxurious Sweet Dreams® bedding. The hotel is one of the city’s most unique and contemporary buildings exuding luxury and style.The restaurant will offer fine-dining in incredible surroundings whilst the Electric bar will offer a fresh alternative to the city’s nightlife. A contemporary bar with a retro edge it will be the perfect place for relaxation, recreation or business. ... more   less 
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