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“Functions can be so let down by the food, but...”

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DoubleTree by Hilton Lincoln
Ranked #5 of 14 Hotels in Lincoln
Certificate of Excellence
Lincolnshire
Level Contributor
56 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Functions can be so let down by the food, but...”
Reviewed 1 November 2013

Conferences live or die by the quality of their speakers but it sure helps if the pre-conference dinner is of a great standard...as this one was. There were a lot of guests, well over one hundred. So, the expectation was for quality of service and, especially, food to fall a little. Not so in the case of this particular function. The staff were like ghosts - you were aware of them but only fleetingly, even though they were all around you. The food was excellent and, some might say 'most importantly', the wine was first class. This experience will certainly inform me if I'm thinking of corporate function venue. Good work.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank deathbychocolate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip W, General Manager at DoubleTree by Hilton Lincoln, responded to this review, 13 November 2013
Its always great to get positive feedback for our conference side as this can be a very subjective area where food is concerned.

Thank you so much for taking the time to post your review, guests rarely take the time to mention the conference and events side of our business so this means a lot to me and the team.
Regards

Philip Walker
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Holbeach, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 October 2013 via mobile

We love staying here ,great hotel ,great food and great cocktails to be had in the electric bar, we like the location situated right near the marina with bars and restaurants and even a cinema nearby walking into the high street takes about 5/10 mins so everything is near,the hotel is always clean and the staff are always friendly and welcoming to us ,the cookie on arrival is a nice touch we always feel secure staying here as you get a card to swipe in the lift before you get to your level and although there a lot of negative comments regarding the small car park we have always managed to acquire a space ,we always arrive around dinner the only niggle being the £10 per night charge ! We love chilling in the electric bar for cocktails although a sat night can be very busy and as it's not just for hotel guests you can wait a while to get a drink so we tend to go late afternoon which is perfect and less busy for us ,we always have breakfast included and cannot fault it plenty to eat from full cooked breakfast to cereals,fruit ,pastries etc ..we will definitely be back to stay next year

Stayed October 2013, travelled as a couple
Helpful?
Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rotherham
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 October 2013

Visited licoln for my partners birthday. although no parking available onsite,we were directed to a overfloww carepark just next door.beautiful hotel,room was spacious,warm and had all amenities.. staff were very friendly,but very professional. breakfast was wonderful,freshly sqeeezed juice!! worth the extra few ponds you may pay for this hotel.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tracey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 October 2013

I needed to stay in the Lincolnshire area for an event I was attending and didn't want to spend too much money on a hotel room for the night. To my surprise, the newly built Hilton was very competitively priced in relation to other hotels in Lincoln. Staff were friendly, the room was stylish but simple; with a very comfy bed and generous sized LG flat screen! A great asset to this hotel is the cocktail bar on the higher level. There is a beautiful view of the Lincoln Brayford as you ascend in a glass lift and the drinks were yummy and reasonably priced. Only niggle was that on my one night staying the bar was very busy and we waited for up to 30 minutes to be served a drink. I think that maybe the bar area needs to be bigger if it's not going to be exclusive to hotel guests and draw in so many customers. All in all a great stay!

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alyc24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taunton, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 October 2013

A new and vibrant hotel in an excellent position, on the waterfront and close to the city centre. Staff were friendly and the hotel appeared to be very efficiently run. Will definitely use this hotel again for my next stay in Lincoln.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank StevenG88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip W, General Manager at DoubleTree by Hilton Lincoln, responded to this review, 22 October 2013
Thank you for taking the time to post your review.

Great to read that you enjoyed our hotel and City and we look forward to welcoming you back in the near future.

Philip Walker
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grimsby, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 October 2013

What a fantastic hotel. The room was amazing, the hot cookie was a very nice welcome and the reception staff were great. I even got a 40th Birthday card brought up to my room just after arrival. The rooms were superb and we had the best nights sleep. One of the loveliest hotels I have ever stayed in and it made my 40th Birthday very memorable and special. I can't recommend this hotel enough. FANTASTIC!!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip W, General Manager at DoubleTree by Hilton Lincoln, responded to this review, 22 October 2013
Than you for posting such positive feedback. I was really pleased to read that the team delivered your birthday card by hand and that you enjoyed your stay.

We look forward to you returning to our hotel for your 50th, 60th and beyond.

Regards

Philip Walker
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 16 October 2013

The hotel was in good condition and very clean, the only problem we had was the flashing malfunction light from the air conditioning system. The light illuminated the room during the night and there was no way of blocking it out because of its location. I reported the fault to reception and on our return to the hotel we were told that the fault was fixed, their version of fixed was to stick a small piece of tape over the green light. Fortunately I had purchased my own roll of tape to expand upon the hotel's effort, darkness/sleep was restored.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank y92mike_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philip W, General Manager at DoubleTree by Hilton Lincoln, responded to this review, 22 October 2013
I am really sorry about the way we went about trying to resolve the issue with the flashing light on the Air Conditioning unit. In some ways the solution was a good one as it still allowed the unit to work and provide comfort, but stopped the issue of the flashing light. We just didn't execute it very well and our maintenance team have been challenged with finding a better solution should this occur again.

Thank you for your feedback and we hope this has not put you off staying again.

Regards

Philip Walker
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Lincoln

Property: DoubleTree by Hilton Lincoln
Address: Doubletree By Hilton Brayford Wharf North, Lincoln LN1 1YW, England
Phone Number:
Region: United Kingdom > England > Lincolnshire > Lincoln
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 14 Hotels in Lincoln
Price Range (Based on Average Rates): £
Hotel Class:4 star — DoubleTree by Hilton Lincoln 4*
Number of rooms: 115
Official Description (provided by the hotel):
The DoubleTree by Hilton Lincoln is a contemporary, upscale hotel situated in the heart of the city. Commanding unrivalled views, the hotel boasts a stunning rooftop restaurant, the Electric Bar, as well as a ballroom, all overlooking the stunning Cathedral skyline or waterfront skyline. All designed with elegance and opulence in mind. In addition a stunning panoramic lift at the front of the building is a spectacular feature. The hotel features 115 rooms, including eight suites with stunning views of the either the Cathedral skyline or the waterfront. All our contemporary rooms offer complimentary WiFi, flat screen LED TV's, and luxurious Sweet Dreams® bedding. The hotel is one of the city’s most unique and contemporary buildings exuding luxury and style.The restaurant will offer fine-dining in incredible surroundings whilst the Electric bar will offer a fresh alternative to the city’s nightlife. A contemporary bar with a retro edge it will be the perfect place for relaxation, recreation or business. ... more   less 
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