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“Great hotel, noisy windows”
Review of The Old Palace

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The Old Palace
Ranked #12 of 51 Lincoln B&B and Inns
Certificate of Excellence
Reviewed 4 July 2014

Beautiful building, great staff, amazing breakfast with free range eggs and proper kippers. It is practically perfect apart from the noise of the rattling window frames all night long.

This can be countered by putting socks between the window frames. This might sound sad and trivial but without the socks we would have been awake all night long.

Room Tip: Take some cladding for the windows
  • Stayed: July 2014, travelled as a couple
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Thank SaulMcIntyre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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495 - 501 of 761 reviews

Reviewed 3 July 2014

Agree with all the reports, fantastic location, close to the historic part of the town - plenty of restaurants and bars within walking distance.
Staying in a historic place like this, you expect smaller rooms, so dont expect large rooms, this is about the location and history.
Nice view over the city, beds comfortable, we had a twin double room. Quiet and no traffic noise.
Bathroom simple yet effective.
The hotel: nice layout, but the walls could do with a paint, lots of scuffs and nicks from bags. Manager extremely approachable.
The restaurant - silver service approach here, very quiet room with no music, so if your the only one in their, it can feel a little awkward. (Good food, but costs). Worth a dinner, but their are plenty within walking distance.
Breakfast - included in cost. Nice breaky with local food. Again, no music!
Overall good stay, great location.

Oh, and dog friendly!

Stayed: July 2014, travelled on business
Thank Neil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014

Spent a lovely short break in Lincoln, last minute booking at The Old Palace but delighted to get two single rooms in the converted church in the grounds, close to the medieval bishops palace and the fabulous cathedral. Very relaxed atmosphere, comfortable rooms and great breakfast. A perfect location to explore Lincoln, will definitely be back.

  • Stayed: May 2014, travelled with family
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1  Thank Annie751
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014 via mobile

Beautiful buildings and grounds!

The rooms are really understated excellent taste!

Great service and one awakes to the bells of the cathedral.

It just feels good to be there!

I will hopefully be able to go back soon, and see more of the rooms and more of the area surrounding

Stayed: June 2014, travelled on business
Thank Christopher J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2014

My wife and I stay at a large number of hotels and consequently have a stiffer satisfaction level than other people.

WEBSITE
The website does not inspire, nor does it provide as much information as one normally expects. This needs to be addressed. It would be nice to have seen some pictures of the restaurant, better pictures of the rooms and public areas. It is suggested that the hotel owners refer to the websites of other hotels and make an objective judgement.

BOOKING
We booked over the telephone, about a month prior to our stay and found the experience reasonably pleasant and informative.

LOCATION
If you do not know Lincoln, this hotel is immediately south of the Cathedral. It may be difficult to find, for those who have never visited the city before, so the map provided with the booking confirmation is vital. Having worked in Lincoln, many years ago, this was not a problem for ourselves.

RECEPTION
The reception area is too utilitarian, with a simple desk located in a grand area. This is a pity and a more formal desk would raise the tone.
The reception area is small but could be better decorated and furnished to improve the ambience.
Whilst in the reception area we were greeted by a Bishop, who was leaving presumably having attended a meeting. On the second day another member of the clergy wished us a good afternoon.
The staff, whilst pleasant, were a little disorganised.
The staff work in an adjacent office, which can be seen from the reception area. It is a large office with only one person within. It may be appropriate for this to be screened from the reception area for it is not an impressive view.

THE BEDROOM
Our 'superior' room was in the converted adjacent church. The church is detached from the main building, and is accessible via a tortuous route through the Palace, outside and over a ramped footpath, then down some external steps. If you are disabled, or have difficulty walking, this is not the annex for you. It is presumed that there is some accessible rooms in the main building.

Unfortunately the church brought back memories of my aunts funeral some 45 years previous.

The accommodation was clean and tidy and had the top half of a church window which provides limited daylight. The bathroom was up steps.

I would not describe the room as 'superior', but it may be compared with the 'Classic' bedrooms.

DINNER
The food served was well cooked. We stayed for two nights and ate in the dining room on both evenings.

I cannot understand why hotels seldom change their menus. Guests staying more than one night may like to see some variety in the menu. It could be that there are three specials on offer each evening. The hotel makes reference to using local produce, but not everything is in season all year! Lincolnshire is a great producer of food and there is always fresh local produce available. A good chef, and a good hotel would adapt and produce variations.

BREAKFASTS
The breakfast room is in the basement. The staff were very efficient in resetting tables for new guests. The breakfast was standard fare, with the first 'course' being self service.

My wife and I like fresh fruit for breakfast, and apart from a limited fresh fruit 'salad' there was no option for us other than to prepare our own from the fresh fruit available. A messy operation which could have been avoided with a better selection.

The eggs and bacon, particularly the bacon, were delicious, and the sausages were typical Lincolnshire fare. It is a pity that the scrambled eggs were not cooked better, and the mushrooms were not fresh. Why do hotels need to serve tinned mushrooms? Quality food requires a little thought, but it is remembered.

AMBIENCE
The breakfast and dining rooms are well decorated, clean and bright. The dining room provides an excellent view over the city.

The guests lounge is a bit of a disappointment. It is dowdy, old fashioned and simply very dated. It requires some sensitive improvement. Eject the dining table, provide some new furniture, carpet and brighten the walls and ceiling.

The antique dresser is worthy of retention and pride of place.

The public areas are clean and tidy, but the main building is a bit of a warren.

STAFF
The staff were very friendly and quietly efficient, save for the reception staff as previously noted. There was also some lethargy in clearing away glasses from the lounge, our pre-dinner drinks glasses were still on the table where we had left them before our dinner!

There is no bar and drinks are delivered to you. This was undertaken efficiently on the first evening and a little slower on the second, when there were less staff, but fewer diners!

WOULD WE RETURN
Probably yes but... if the minor improvements were made, and the menu had some variation, it would be a definite yes.
We have now stayed at four different hotels in and around Lincoln and this has been the best. If it could raise its game just a little, we would have no hesitation in returning when we next return to Lincoln.

Room Tip: I understand that many of the rooms are individual, and this is to be welcomed.
  • Stayed: June 2014, travelled as a couple
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1  Thank BowlsCaptain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

Friendly staff, good breakfast. Rooms appear to be very variable from reviews, stayed in the annexe in what was supposed to be a "superior room " it had a very small velux window looking out onto a sloping roof (no view of any kind) was very dark and rather small. A rebate was given after a written complaint. If the restaurant is important to you, ask if it is operating before you book, it was not available during our week end stay, and the hotel neglected to tell us. However Lincoln has some excellent places to eat..

Room Tip: Ask for a good description of the room and windows
  • Stayed: May 2014, travelled with friends
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1  Thank Arthur1943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

Wonderful venue for a wedding reception with excellent views, we'll keep gardens , food was 1st class and customer service was 1st class cannot fault anything . Nothing was too much trouble would recommend this as an excellent venue

Room Tip: The old chapel quieter but all seemed good
  • Stayed: June 2014, travelled with family
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Thank juneLincoln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Old Palace

Address: Minster Yard, Lincoln LN2 1PU, England
Region: United Kingdom > England > Lincolnshire > Lincoln
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #12 of 51 B&Bs / Inns in Lincoln
Price Range: £81 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Old Palace 3*
Number of rooms: 16
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