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“Great food but awful service”

Thailand Number One
Ranked #16 of 467 Restaurants in Lincoln
Certificate of Excellence
Cuisines: Thai
More restaurant details
Restaurant details
Good for: Special Occasion Dining, Child-friendly, Romantic
Dining options: Lunch, Dinner, Breakfast, After-hours, Delivery, Reservations
Reviewed 13 July 2014

Booked a table for 6 of us, having eaten here several time before, to celebrate my sons 21st birthday. We arrived on time and were shown to our table. We ordered drinks for all of us and shortly after received 5 of them. I asked for the missing drink three times before it arrived nearly 10 minutes later. There didn't seem to be anyone assigned to look after our table as we were asked by three separate waiters if we were ready to order. We tried to order by the names of the dishes to be asked for the numbers but when the food arrived they asked us for the names and were unable to relate back to the numbers. One of the waitresses didn't seem to understand what we were saying and when I asked for a jug of water for the table we finished up getting 2 small glasses. The food was excellent but I had to ask twice for the two dishes of rice which didn't arrive with the rest of the food. Both the starters and main courses were hot and tasty and were reasonably priced. Towards the end of the meal we ordered two extra drinks which did not arrive. We decided not to stay for dessert and I was disappointed with the poor service which we received. I would certainly think twice before eating there again.

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1  Thank Steve0462
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (698)
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465 - 469 of 698 reviews

Reviewed 8 July 2014

A mid-week early evening reservation should have been a pleasurable anniversary experience but other than the great food (one of the set menus) it left something to be desired. Very crowded with tables so close that chairs were bumping into one another. Service was average to poor with some dishes being almost dropped on the table rather than placed with care, and although we got served reasonably promptly other groups left because orders were not being taken. One family having a row behind us very loudly and no attempt made by the staff (whose English was difficult to understand anyway due to the general hubbub) to ask them to moderate their language or volume. Shan't rush back.

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Thank Chris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014

lovely thai, very busy so it might be an idea to book, great food, lovely presentation, excellent service, have the mixed starter platter

Thank carlmcintyre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014

Visited with my wife early on Saturday evening. We called to book a table an hour beforehand; if we had not we would not have got a table. A little too busy with the phone constantly ringing just behind us and a constant stream of people collecting takeaways. Can't fault the food or service.

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Thank RayHawkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2014

The staff are friendly and welcoming, very clean and nicely decorated, the food was excellent we had the Thai mixed starter for two, best starter I ever had. Followed by a masuman curry and coconut rice..all was perfect.

Thank holiday1234Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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