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“Excellent/ no complaints”

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Staybridge Suites Liverpool
Ranked #3 of 97 Hotels in Liverpool
Certificate of Excellence
Ashton under lyne
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent/ no complaints”
Reviewed 6 March 2014 via mobile

Stayed for 1 night for a birthday and thought the place was Excellent
The room was light and airey and gave good views of the Albert Dock -6th floor room-from the large windows
Large room was clean as was the dining kitchen and bathroom
Breakfast in the morning was also very good
Noticed at night time how quite it was,stayed in other hotels
in the past,and often found them noisy
Absolutely no complaints...would stay in a staybridge next time over any other hotel
Other hotels which cost a lot more,should be like staybridge...very good value for money

Stayed March 2014, travelled as a couple
Helpful?
Thank Alan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayGM, Guest Relations Manager at Staybridge Suites Liverpool, responded to this review, 20 March 2014
Hi Alan W,

Thank you for taking the time to review your recent stay with us. We take great pride in the product that we are able to offer, and the customer service that we are able to provide to our guests. We truly believe in the overall value that our hotel has, in regards to pricing, as well as its wonderful location. We are always happy to have another Staybridge convert. Perhaps next you will consider one of our sister properties in Newcastle, Birmingham or Stratford City London.

We will look forward to welcoming you back in the future.

Kind Regards,
Lisa
Guest Service Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (306)
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Liverpool
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 March 2014

We stayed here for one night last Friday. On check-in my husband mentioned we were supposed to be in San Francisco on holiday as it was my 60th birthday that day, but because he'd had an accident a couple of weeks earlier and had fractured his arm and had a head injury, we were unable to travel to America. Therefore we had booked one night for my birthday at the Staybridge Suites and were going for a meal to one of the restaurants at the Albert Dock. The guy on reception said he'd give us a nice room. We were on the 4th floor, in a corner suite, which had great views of the dock and both cathedrals. And it was such a nice surprise when the member of staff from reception knocked on the door with a birthday card for me and a bottle of wine. The suite was light and sunny, with a lovely bathroom, and so comfortable when we sat in the lounge area and had a few drinks later. We had a great sleep, it was so quiet. The breakfast was really enjoyable too. All the staff were very friendly and helpful. You can't beat the location for walking to Albert Dock and into Liverpool City Centre.

Room Tip: Our suite was bright as it was a corner suite, on the 4th floor, looking east towards the dock and c...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosalita22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayGM, Guest Relations Manager at Staybridge Suites Liverpool, responded to this review, 20 March 2014
Hi Rosalitta22,

Firstly we would like to thank you for choosing Staybridge for such a special celebration. We were sorry to hear about your husbands accident and do hope he is on the mend. Hopefully the San Francisco trip can be rescheduled soon.

We really appreciate you taking the time to add such lovely feedback. I was thrilled to read you were more than satisfied with your room and our breakfast offerings. We are extremely proud of our friendly, attentive, team and are glad to hear they took such good care of you both.

Kind Regards,
Lisa
Guest Service Manager
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salisbury
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 March 2014

We were delighted to stay in this lovely hotel with our two children. We were returning to Liverpool after several years away to see family. We have a son who has autism and we needed a quiet, comfortable base with helpful staff. This is exactly what we got.

Even before we arrived, I was impressed that the manager had contacted me personally about a query I had about booking a specific room. This really was unexpected in my dealings with hotels.

The room we had was very clean and had a fantastic view. It also had all the amenities we needed. Working out the temperature/air conditioning was a little tricky but we figured it out without help - perhaps a guide could be placed in the room?

The staff were really friendly and helpful and the social eve on Thursdays was a lovely touch and very exciting for the children.

The location of the hotel is fantastic. It is so close to everything, yet set back so not as noisy as many hotels may be.

All in all, a thoroughly memorable stay and we will definitely use the hotel as a base when we stay in Liverpool again.

Thanks to all.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Babnye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayGM, Guest Relations Manager at Staybridge Suites Liverpool, responded to this review, 6 March 2014
Thank you Babnye for taking the time out of your busy day to leave us such a wonderful review.

I was glad to read we met all your expectations and that you were pleased with our amenities and services. I was especially happy to read the fantastic comments about your room cleanliness and front desk experience. Our team works very hard to go above and beyond each and every day and I'm glad you recognized them.

We will look forward to welcoming you and your family back in the near future.

Warm Regards
Kirsten
Guest Service Manager
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salisbury, u.k.
Level Contributor
85 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 2 March 2014 via mobile

This was my 4th stay here. They let me check in early which was so useful as we stayed here after staying in north wales for a week and had a lot of valuable belongings with us. They also let us park in the secure parking underneath the hotel. Thankyou. Room very clean and warm. Breakfast is good and nice sofas to sit on afterwards so that you can enjoy a coffee and newspaper. Easy walk to all shops etc.liverpool is a great city to visit!

Stayed March 2014, travelled as a couple
Helpful?
1 Thank babe199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayGM, Guest Relations Manager at Staybridge Suites Liverpool, responded to this review, 6 March 2014
Hi babe199, Thank you for taking time out to leave such a lovely review.

Wow your 4th visit! I am happy to hear we were able to exceed your expectations and will ensure we celebrate your review with The Team. We try to be more than just a hotel; we aim to be your Home from Home whilst staying with us.

Thank you for choosing the Staybridge Liverpool and we hope you can stay with us for your 5th visit.

Warm Regards,
Kirsten
Guest Service Manager
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Paisley, United Kingdom
Level Contributor
80 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 28 February 2014

My daughter and I booked this hotel because of its location at Albert Dock and we were delighted with our choice. It is literally a 2 minute walk from the Arena so is an excellent choice if you are attending a show there. The multi storey car park is also very close and the hotel give you a voucher to get a reduced rate in the car park. The car park is safe and well lit so there is no problem is going there at night.
Our studio apartment was warm and well appointed and we had everything we needed. We had not realised that you got a kitchenette when we booked but we never used it apart from making a cup of tea. There is no housekeeping service at the weekend - the first time that I have experienced this in a hotel/suite - but it did not bother us at all. If you were fussed about it then it could be requested. The breakfast was fine - exactly the same as you would receive in the States if staying in Suites etc. so we knew what to expect there.
I would strongly recommend booking a restaurant for dinner as we arrived on a Saturday and had to eat late as everywhere was fully booked particularly as there was a show on at the Arena. We learnt from our mistake and booked a restaurant for the Sunday evening. Liverpool is a lovely, friendly city and we felt very safe walking from the Suites into the city centre in the evening. If returning to Liverpool I would stay at this location again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Miss_Pie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayGM, Guest Relations Manager at Staybridge Suites Liverpool, responded to this review, 6 March 2014
Thank you Miss_Pie for taking the time out of your busy day to leave us such a wonderful review. I was glad to read we met all your expectations and that you were pleased with our amenities and services. I was especially happy to read the fantastic comments about our Breakfast.

We will look forward to Welcoming you back to Staybridge in the near future.

Warm Regards
Kirsten
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 February 2014

We enjoyed staying here very much, despite it being ridiculously cold in Liverpool itself that day. Perfect for access to Albert Dock and Liverpool One.
We had a query about controlling the temperature in-room and the staff member was very courteous (& patient!) on the phone.
Breakfast was a little funky and was the only thing that didn't impress. Would not put us off staying here again however.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mr_kaliyuga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayGM, Guest Relations Manager at Staybridge Suites Liverpool, responded to this review, 6 March 2014
Thank you mr_kaliyuga for your feedback after your recent stay with us,

We are so pleased that you enjoyed your stay and also your time in Liverpool.

We look forward to welcoming you back to Staybridge Suites some time in the future.

Warm Regards
Kirsten
Guest Service Manager
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Belfast, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 February 2014

I had booked this hotel for my other half as part of a birthday weekend ( which was a surprise) unfortunately due to myself being hospitalised we could not go. Rang the Hotel and spoke to a lovely lady (sorry can't remember your name) explained what had happened. Got a full refund with no problems at all. Given the hard situation we were in, something so small means alot. So the hotel will definitely b our first choice next time. Great costumer service!!!

Stayed January 2014
Helpful?
Thank World112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayGM, Guest Relations Manager at Staybridge Suites Liverpool, responded to this review, 25 February 2014
Hello World112 and thank you very much for leaving such a nice review for the Staybridge Suites Liverpool,

We are very proud to have such a wonderful staff that always goes the extra mile to help and assist our guests in anyway possible.

We thank you again for your review, and we look forward to welcoming you to the Staybridge for your next trip to Liverpool.

Warm Regards
Kirsten
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Liverpool

Property: Staybridge Suites Liverpool
Address: 21 Keel Wharf, Liverpool L3 4FN, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Liverpool
#1 Luxury Hotel in Liverpool
#2 Business Hotel in Liverpool
#4 Family Hotel in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:4 star — Staybridge Suites Liverpool 4*
Number of rooms: 132
Official Description (provided by the hotel):
Staybridge Suites is an all-suite, non-smoking, extended-stay hotel that caters to guests looking for just one night, one week or longer. Whether relocating to the area, on a project, in training, or in need of a Serviced Apartment Staybridge Suites Liverpool is the ideal place to stay for temporary housing. Staybridge Suites, Liverpool is located on the famous Kings Waterfront, opposite the ECHO Arena, BT Convention Centre and Albert Docks, the largest collection of Grade 1 listed buildings in the UK, also home to The Beatles Story, Tate Liverpool and Maritime Museum. To compliment this, just a 10 minute walk is the newly opened Liverpool One boasting 42 acres of shopping and leisure. Staybridge Suites offer 2 types of suites: Studio and One-Bedroom, Most Suites have a River View. All suites are furnished; containing a fully equipped kitchen, living room area, work space, FLAT SCREEN TV with cable/movies, and FREE Wi-Fi Internet. Hotel amenities include 24-hr service, complimentary breakfast and evening receptions (Mon-Thurs), newspaper, business center, fitness room, Priority Club Rewards and free guest laundry. ... more   less 
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Also Known As:
Staybridge Hotel Liverpool
Liverpool Staybridge Suites

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