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“Clean and quiet, good location, friendly staff”

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Staybridge Suites Liverpool
Ranked #3 of 99 Hotels in Liverpool
Certificate of Excellence
England
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Clean and quiet, good location, friendly staff”
4 of 5 bubbles Reviewed 17 March 2014

Initial problems with booking via parent group quickly dealt with over the phone with very helpful duty manager. We had a one bedroom suite which was very clean and well equipped with a kitchen (immaculate) living area, bedroom and bathroom. We found the suite to be quiet and were not woken by other guests doors or bathrooms, very soundproof. The breakfast was fine, plentiful, relaxed atmosphere and some hot food. The staff were extremely helpful booking restaurants and taxis whenever.
A couple of minor down points were the bed was very hard, the bathroom toiletries were in large bottles that are not 'fresh' to the current occupiers (lucky I took my own as I felt that was a real let down for the standard of the hotel) and the outlook from our room was onto a wall or the Echo Arena but I believe many other rooms would look out towards the dock.

Room Tip: Ask for a room looking towards the 'wheel' as that is in front of Albert Dock.
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank minniemouse22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayGM, Guest Relations Manager at Staybridge Suites Liverpool, responded to this review, 23 March 2014
Hi Minniemouse22,

I was glad to read that our duty manager assisted you in booking directly and that you were pleased with our amenities and services. I was especially happy to read the fantastic comments about your room cleanliness and front desk experience. Our team works very hard to go above and beyond each and every day and I'm glad you recognized them.

With regards to the bathroom toiletries provided in the Suites as you noted these are full size bottles. This is a brand standard for Staybridge which is a long stay property. With many of our guests essentially ‘living’ at Staybridge we feel the full size bottles are much more practical for the majority of our guests and help create the home away from home which is uniquely Staybridge. All supplies are switched out and sanitized following check out. However, we are always happy to provide previously unopened bottles when requested.

Thank you for choosing the Staybridge Liverpool and we look forward to welcoming you back in future.

Kind Regards,
Lisa
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,704 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (299)
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Reading, United Kingdom
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 14 March 2014

Stayed here for 4 nights as part of a job, hotel being paid for by my client, indeed all rooms (lots and lots of them) had already been paid upfront.......
On arrival at the hotel I was asked for a credit card as a guarantee, on asking why they needed it I was told 'as a guarantee'.......so the hotel has no mini bar, no lounge bar, it has free internet and so on, so on asking again why they needed my card I was told as a guarantee 'just in-case you smash up your room' well that's a new one on me,I was told 'no card no stay'.....so later on talking to colleagues that were staying there too they had declined a card and it was fine. I stay in loads of hotels and frequently decline giving my card, given the number of times hotels charge you for things you've never had........
So overall a pretty nice hotel, nice rooms and good facilities, Managers Happy Hour Tuesday to Thursday inclusive is a nice touch and goes down well, internet not so great. So come on Intercontinental Hotels Group, what's this about credit cards........really not good or impressive!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nigel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayGM, Guest Relations Manager at Staybridge Suites Liverpool, responded to this review, 20 March 2014
Hi Nigel,
Thank you for taking the time to review our property. We appreciate your positive feedback with regards our rooms and facilities and we’re glad to hear you enjoyed our Managers Drinks Reception.

I would like to take this opportunity to apologise for the confusion regarding the requested swipe on your credit card. It is company policy that a pre-authorisation swipe is taken for security purposes on check in of all guests. This applies to all bookings even pre-paid and group bookings and is to cover any extras charged to the room, such as movies, pantry item or parking. However, on occasion groups will opt to “Group Guarantee” the rooms in their party. In such cases we would not need to ask for a pre-auth, this may be why other members of your party did not give security swipes on check in. As for the remarks of the employee who checked you in I can only assume they were aiming for banter and missed the mark. I will be reviewing this matter with our Front Desk team and thank you for bringing this to our attention.

We do hope that what you take away from your experience at Staybridge is the positives and that you will give us the opportunity to welcome you back to us for a future stay.

Kind Regards,
Lisa
Guest Service Manager
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Telford, United Kingdom
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 11 March 2014

Just stayed here for two nights, room very clean and amenities very good. Staff very friendly and professional. Good location and very quiet at night. Breakfast was adequate and all food was fresh. Would recommend to friends and family. Also on site parking was good.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carole S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayGM, Guest Relations Manager at Staybridge Suites Liverpool, responded to this review, 20 March 2014
Hi Carole,

It’s always great to hear our guest’s thoughts on our brand of hotel, especially those of a returning guest. I was so happy to read you enjoyed your stay and will be recommending Staybridge Liverpool to others.

I have passed your feedback on to the team who look forward to welcoming you back soon.

Kind Regards,
Lisa
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, Maharashtra, India
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 8 March 2014

I stayed here for about 6 weeks on a business stint. I have to say, one of the best experiences ever! The location is fabulous, right next to the gorgeous Albert Dock and Waterfront. Many quality restaurants around, the Beatles story among other places to visit. The rooms are clean, serviced daily and you are very well taken care of. The rooms are very convenient for a long stay, with everything you need - fridge, microwave, dishwasher, hot plate, iron board, tv, crockery, cutlery, glasses and everything you can possibly need to feel like home. A tesco store about 10 mins away for you to pick up food and stuff you need to cook.

Really well thought of and ticks most of your boxes. The staff is delightful and always a pleasure to talk to. Laundry and Gym in the common area very convenient. I would definitely recommend the Staybridge on many counts - Location, Service top.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anirudh N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayGM, Guest Relations Manager at Staybridge Suites Liverpool, responded to this review, 20 March 2014
Hi Anirudh N.

It was a pleasure to read a review from such a loyal long stay guest who truly knows the level of service that we provide. Our Housekeeping and Maintenance departments work hard to ensure all Suites are maintained to the highest standard for our guests. I would like to thank you for acknowledging this point. I have passed your feedback on to the team who were delighted at your praise.

Thank you for choosing the Staybridge Liverpool and I hope you will have the opportunity to come stay with us again in the future.

Kind Regards,
Lisa
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 March 2014

Fantastic! We stayed at the Staybridge Suites in Liverpool in January, 2014. The "rooms" were beautiful, large , and had a wealth of amenities available. Because our weekend involved a variety of lengths of stay, we thought something could potentially cause confusion, but the staff were equal to the challenge! Staff were unflappable, always charming and efficient. Clearly the hotel was also used as a business venue, but this did not impact on our stay in any way.

I could go on, but you will no doubt have heard and read plenty of similar reviews. We will be back, at some point and now I wouldn't dream of booking anywhere else! Thanks to all!

Cath Robertson, Lichfield, Staffs

Room Tip: We had guests in all parts of the hotel - all rooms were equally impressive.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cr-liverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayGM, Guest Relations Manager at Staybridge Suites Liverpool, responded to this review, 20 March 2014
Hi Cath,

We really appreciate you taking the time to leave such wonderful feedback. The team work extremely hard and are always very appreciative of such kind words for their efforts. We’re glad to hear you were so impressed by our Suites and amenities.

We look forward to seeing you again soon.

Kind Regards,
Lisa
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashton under lyne
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 6 March 2014 via mobile

Stayed for 1 night for a birthday and thought the place was Excellent
The room was light and airey and gave good views of the Albert Dock -6th floor room-from the large windows
Large room was clean as was the dining kitchen and bathroom
Breakfast in the morning was also very good
Noticed at night time how quite it was,stayed in other hotels
in the past,and often found them noisy
Absolutely no complaints...would stay in a staybridge next time over any other hotel
Other hotels which cost a lot more,should be like staybridge...very good value for money

Stayed March 2014, travelled as a couple
Helpful?
Thank Alan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayGM, Guest Relations Manager at Staybridge Suites Liverpool, responded to this review, 20 March 2014
Hi Alan W,

Thank you for taking the time to review your recent stay with us. We take great pride in the product that we are able to offer, and the customer service that we are able to provide to our guests. We truly believe in the overall value that our hotel has, in regards to pricing, as well as its wonderful location. We are always happy to have another Staybridge convert. Perhaps next you will consider one of our sister properties in Newcastle, Birmingham or Stratford City London.

We will look forward to welcoming you back in the future.

Kind Regards,
Lisa
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 4 March 2014

We stayed here for one night last Friday. On check-in my husband mentioned we were supposed to be in San Francisco on holiday as it was my 60th birthday that day, but because he'd had an accident a couple of weeks earlier and had fractured his arm and had a head injury, we were unable to travel to America. Therefore we had booked one night for my birthday at the Staybridge Suites and were going for a meal to one of the restaurants at the Albert Dock. The guy on reception said he'd give us a nice room. We were on the 4th floor, in a corner suite, which had great views of the dock and both cathedrals. And it was such a nice surprise when the member of staff from reception knocked on the door with a birthday card for me and a bottle of wine. The suite was light and sunny, with a lovely bathroom, and so comfortable when we sat in the lounge area and had a few drinks later. We had a great sleep, it was so quiet. The breakfast was really enjoyable too. All the staff were very friendly and helpful. You can't beat the location for walking to Albert Dock and into Liverpool City Centre.

Room Tip: Our suite was bright as it was a corner suite, on the 4th floor, looking east towards the dock and c...
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosalita22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayGM, Guest Relations Manager at Staybridge Suites Liverpool, responded to this review, 20 March 2014
Hi Rosalitta22,

Firstly we would like to thank you for choosing Staybridge for such a special celebration. We were sorry to hear about your husbands accident and do hope he is on the mend. Hopefully the San Francisco trip can be rescheduled soon.

We really appreciate you taking the time to add such lovely feedback. I was thrilled to read you were more than satisfied with your room and our breakfast offerings. We are extremely proud of our friendly, attentive, team and are glad to hear they took such good care of you both.

Kind Regards,
Lisa
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Staybridge Suites Liverpool

Property: Staybridge Suites Liverpool
Address: 21 Keel Wharf, Liverpool L3 4FN, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Liverpool
#1 Luxury Hotel in Liverpool
#2 Business Hotel in Liverpool
#4 Family Hotel in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:4 star — Staybridge Suites Liverpool 4*
Number of rooms: 132
Official Description (provided by the hotel):
Staybridge Suites is an all-suite, non-smoking, extended-stay hotel that caters to guests looking for just one night, one week or longer. Whether relocating to the area, on a project, in training, or in need of a Serviced Apartment Staybridge Suites Liverpool is the ideal place to stay for temporary housing. Staybridge Suites, Liverpool is located on the famous Kings Waterfront, opposite the ECHO Arena, BT Convention Centre and Albert Docks, the largest collection of Grade 1 listed buildings in the UK, also home to The Beatles Story, Tate Liverpool and Maritime Museum. To compliment this, just a 10 minute walk is the newly opened Liverpool One boasting 42 acres of shopping and leisure. Staybridge Suites offer 2 types of suites: Studio and One-Bedroom, Most Suites have a River View. All suites are furnished; containing a fully equipped kitchen, living room area, work space, FLAT SCREEN TV with cable/movies, and FREE Wi-Fi Internet. Hotel amenities include 24-hr service, complimentary breakfast and evening receptions (Mon-Thurs), newspaper, business center, fitness room, Priority Club Rewards and free guest laundry. ... more   less 
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Also Known As:
Staybridge Hotel Liverpool
Liverpool Staybridge Suites

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