Sampson Place Apartments, Egerton Street, Liverpool.
In August 2009 I rented two self catering, two bedroomed, apartments for a four day stay via Lastminute.com. I understand that the apartments are operated by Apartments4u of City Gate, Oldham Street, Liverpool, L1 2SU, who describe themselves as “A quality ‘Serviced Apartment’ Provider”. The Lastminute.com site describes the apartments as “providing you with the comforts of home….”.
The building in which we were located comprised three floors with two apartments on each floor. My wife and I occupied ground floor apartment, No 65, and my son, daughter in law, and young grandson were on the top floor, apartment 69.
My great regret is that I failed to search for and read reviews for these apartments on the www. Of all accommodations I have visited these must be the most poorly serviced properties I have ever experienced. Our disappointment and disgust were unending. For readers with time please read on:-
After booking with Lastminute I contacted Apartments4u and spoke to a gentleman who assured me that the apartments were very clean, tidy and well appointed. He promised to email information but this never arrived. A few days before arrival I rang Apartments4u again. Having had to shout above a screaming child in the background I was advised by a lady that the reason for not receiving any email was that “they had been very busy”. She refused to send information saying that it was not necessary, stating that everything necessary was supplied and all we had to bring was soaps and other personal toiletries.
On arrival the person who supplied the keys spent approximately 30 minutes trying to sort out from a mound of keys which ones fitted and worked in both apartments and the outer exterior door. The carpeted central staircase to each apartment did not look as if it had had a vacuum cleaner over it for some time.
On looking out of the glass service door on the ground floor the state of the rear garden was unbelievable. A few metres from this service door four wheelie bins were overflowing and mounds of black plastic sacks were littered around the area, split open with rubbish spilling out. Beer cans and cigarette lighters were strewn around the garden and the grass was around 150 mm high. It was a disgusting and squalid mess and in no way imaginable would my grandson have been allowed to wander in this area. Please see the photos attached to this review. On the same service door a lock on the door was insecurely attached to the wood frame which obviously lessened security against intruders.
The carpets in the hall, kitchen and lounge were filthy. The cloth covered sofas were badly stained. My wife refused to sit on them until we were lucky enough to find some covers in the airing cupboard. Some walls were “grufty”. The TV was missing. There was no table and chairs. After complaining we received a table and two chairs only. There was no kettle until we complained. There were no cooking utensils. There were no saucepans. There was no toaster (which was described as being supplied). The main door-to-apartment intercom system did not work, so our visiting relatives had to phone us by mobile phone to say they had arrived.
There was no information supplied on how everything worked (or was supposed to work) or any health and safety information, for example to fire protection.
There was not enough cutlery for a two bedroomed apartment. Only two bath towels were provided for the whole period – no hand towels or foot towels. There was no toilet paper. There were no coat hangers. A drawer under one bed fell apart when I pulled it out. Window blinds in two rooms did not work properly. Two of the four main electric wall heaters did not work
The device operating the bathroom sink plug was broken so washing always had to be done under running water. The device to hold the shower attachment to its wall bracket was missing so it was impossible to have a shower. The bathroom was windowless - the ceiling fan came on with the bathroom light and was so noisy that its droning could be heard in the bedrooms and would be very disturbing to the occupants of the apartment above.
There were two immersion heaters. The main one only worked intermittently. The secondary “booster” heater supposedly had three timed facilities of half an hour to two hours but whichever setting was chosen the timer only worked for 15 minutes then switched itself off. So as a shower was impossible, having a bath was a precarious affair of never knowing whether there would be sufficient hot water or not. Whenever the water did get hot enough to wash, hot water would spill out of an overflow pipe at the side of the hot water tank. According to the instructions on the tank this meant that service attention was required.
No TV. Despite Apartments4u promising to deliver one, it never appeared. No cooking utensils. The device operating the bathroom sink plug was also broken in this apartment so washing always had to be done under running water. Only one of four halogen bulbs worked in the kitchen. There was no wardrobe(s), only a very small space to hang two or three jackets. Living out of a suitcase was an apt description for this apartment. Two electric heaters did not work. There was no sink plug in the kitchen sink The main door-to-apartment intercom system also did not work. Again there was no information supplied on how anything worked or any health and safety information, for example on fire safety and protection.
We had prearranged to meet relatives on the night of arrival and were ashamed to welcome them into such a disgracefully appointed pair of apartments. Because they arrived during daylight, they had a clear and unrestricted view of the repellent state of the garden as described above.
Luckily we were only staying for a few days and, having severely diminished the enjoyment of our short holiday, we were glad to see the back of the Sampson Place Apartments. When I recollect on those few days in Liverpool I can only say that we thoroughly enjoyed the city but the lasting thought of those wretched apartments leaves a sinking feeling in the pit of our stomachs. Quite simply, Apartments4u have had my money once – they will not have it again!