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“I will never visit again”
Review of Sampson Place

Sampson Place
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Sampson Place
Reviewed 7 September 2009

Sampson Place Apartments, Egerton Street, Liverpool.
In August 2009 I rented two self catering, two bedroomed, apartments for a four day stay via Lastminute.com. I understand that the apartments are operated by Apartments4u of City Gate, Oldham Street, Liverpool, L1 2SU, who describe themselves as “A quality ‘Serviced Apartment’ Provider”. The Lastminute.com site describes the apartments as “providing you with the comforts of home….”.

The building in which we were located comprised three floors with two apartments on each floor. My wife and I occupied ground floor apartment, No 65, and my son, daughter in law, and young grandson were on the top floor, apartment 69.

My great regret is that I failed to search for and read reviews for these apartments on the www. Of all accommodations I have visited these must be the most poorly serviced properties I have ever experienced. Our disappointment and disgust were unending. For readers with time please read on:-

First Impressions:-
After booking with Lastminute I contacted Apartments4u and spoke to a gentleman who assured me that the apartments were very clean, tidy and well appointed. He promised to email information but this never arrived. A few days before arrival I rang Apartments4u again. Having had to shout above a screaming child in the background I was advised by a lady that the reason for not receiving any email was that “they had been very busy”. She refused to send information saying that it was not necessary, stating that everything necessary was supplied and all we had to bring was soaps and other personal toiletries.

On arrival the person who supplied the keys spent approximately 30 minutes trying to sort out from a mound of keys which ones fitted and worked in both apartments and the outer exterior door. The carpeted central staircase to each apartment did not look as if it had had a vacuum cleaner over it for some time.

On looking out of the glass service door on the ground floor the state of the rear garden was unbelievable. A few metres from this service door four wheelie bins were overflowing and mounds of black plastic sacks were littered around the area, split open with rubbish spilling out. Beer cans and cigarette lighters were strewn around the garden and the grass was around 150 mm high. It was a disgusting and squalid mess and in no way imaginable would my grandson have been allowed to wander in this area. Please see the photos attached to this review. On the same service door a lock on the door was insecurely attached to the wood frame which obviously lessened security against intruders.

Apartment 65:-
The carpets in the hall, kitchen and lounge were filthy. The cloth covered sofas were badly stained. My wife refused to sit on them until we were lucky enough to find some covers in the airing cupboard. Some walls were “grufty”. The TV was missing. There was no table and chairs. After complaining we received a table and two chairs only. There was no kettle until we complained. There were no cooking utensils. There were no saucepans. There was no toaster (which was described as being supplied). The main door-to-apartment intercom system did not work, so our visiting relatives had to phone us by mobile phone to say they had arrived.

There was no information supplied on how everything worked (or was supposed to work) or any health and safety information, for example to fire protection.

There was not enough cutlery for a two bedroomed apartment. Only two bath towels were provided for the whole period – no hand towels or foot towels. There was no toilet paper. There were no coat hangers. A drawer under one bed fell apart when I pulled it out. Window blinds in two rooms did not work properly. Two of the four main electric wall heaters did not work

The device operating the bathroom sink plug was broken so washing always had to be done under running water. The device to hold the shower attachment to its wall bracket was missing so it was impossible to have a shower. The bathroom was windowless - the ceiling fan came on with the bathroom light and was so noisy that its droning could be heard in the bedrooms and would be very disturbing to the occupants of the apartment above.

There were two immersion heaters. The main one only worked intermittently. The secondary “booster” heater supposedly had three timed facilities of half an hour to two hours but whichever setting was chosen the timer only worked for 15 minutes then switched itself off. So as a shower was impossible, having a bath was a precarious affair of never knowing whether there would be sufficient hot water or not. Whenever the water did get hot enough to wash, hot water would spill out of an overflow pipe at the side of the hot water tank. According to the instructions on the tank this meant that service attention was required.

Apartment 69:-
No TV. Despite Apartments4u promising to deliver one, it never appeared. No cooking utensils. The device operating the bathroom sink plug was also broken in this apartment so washing always had to be done under running water. Only one of four halogen bulbs worked in the kitchen. There was no wardrobe(s), only a very small space to hang two or three jackets. Living out of a suitcase was an apt description for this apartment. Two electric heaters did not work. There was no sink plug in the kitchen sink The main door-to-apartment intercom system also did not work. Again there was no information supplied on how anything worked or any health and safety information, for example on fire safety and protection.

We had prearranged to meet relatives on the night of arrival and were ashamed to welcome them into such a disgracefully appointed pair of apartments. Because they arrived during daylight, they had a clear and unrestricted view of the repellent state of the garden as described above.
Luckily we were only staying for a few days and, having severely diminished the enjoyment of our short holiday, we were glad to see the back of the Sampson Place Apartments. When I recollect on those few days in Liverpool I can only say that we thoroughly enjoyed the city but the lasting thought of those wretched apartments leaves a sinking feeling in the pit of our stomachs. Quite simply, Apartments4u have had my money once – they will not have it again!

  • Stayed: August 2009, travelled with family
    • Value
    • Location
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3  Thank RetiredLincolnshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 31 August 2009

Well what can I say, where do I start? Got a phone call ten minutes before arriving at apartment to ask how many we had booked for, even though I had emailed the office twice in the weeks prior to arriving. I told them there were 3 adults and a child – just as I did when booking and on all emails. We got asked if we wanted a microwave, which never appeared. Got to the apartment to find we had been changed from the original one to another last minute which only contained 1 double bed and 1 single - another single bed was squeezed into the bedroom, leaving very little space. The floors were badly stained, there was no toaster, no flat screen TV, no cable TV, no city map, no high speed internet connection and the kitchen was defiantly no fully equipped - it contained 3 glasses, 1 sauce pan, random amounts of cutlery and plates. There was an iron with a VERY unsafe plug (had no back on the plug. The entrance hall had no lighting so you found it hard to see the lock to lock and unlock to main apartment door. Other people in the block were placing dance music loud until after 2am, so not good when trying to get people to sleep. All in all I would not recommend these apartments to anyone! The excuses we got told was that the lcd TV has been broken so we got a small portable which wasn’t even tuned in properly and the reason for the badly stained carpet was that they were in the process of refurbishing the apartment - Was no convinced - also I had it printed on the paperwork that check out 20.00 and wasn’t told anything by the owner to contradict this, so when we arrived back at 6pm top leave other people were already in the apartment with our belongings - lucky they were a lovely group of lasses. I would NEVER recommend these apartments to anyone!

  • Stayed: August 2009, travelled with family
    • Value
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1  Thank LincolnLass78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2009

I stayed here for a week with my partner earlier this month. She and i are big fans of the Beatles and have never been to Liverpool before.
What a dissapointment! The area is described as being in the 'exclusive georgian area' Well, its not exclusive its actually a dirty, crime ridden part of Toxteth, the place infamous for riots in the 1980's.
At the entrance to the apartment block was a pile of household rubbish and it stayed there for the duration of our trip-not surprisingly, we saw several rats.
We could not get the keys-we had to wait almost 3 hours, despite arriving at the agreed time.
The apartment was dirty, had broken furniture and smelled awful.
We enjoyed our time in the actual City-Liverpool has some wonderful buildings and there was lots of beatle stuff to see and do.
We had walked into town one night and when we returned, our car had been broken into and the steering wheel had been ripped right off. We had to have it taken away on a low loader.
We called the police and they took THREE hours to attend. When we asked them why it took so long they said they are very busy on Friday nights. A tenant from a nearby house said this is normal as the area (Toxteth) is known as the 'murder mile' due to the level of violent crime.
All in all,the worst trip we have ever taken. This part of Liverpool is really quite dangerous and we couldnt possibly recommend it.

  • Stayed: August 2009, travelled as a couple
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Thank greengardner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2009

This is the worst place I have ever had the mis-fortune of staying in , I have travelled across Europe, Usa and Africa this past few years and I have never come across a place like this.

Location-- Dodgy rundown area of liverpool that has been by-passed by all recent rejuventation schemes

Apartment- Dirty , broken beds , no Tv just a hole on the wall where one should have been, shower a pathetic dribble.

Staff-- None , had to pick the keys up in town , went to the office they said cleaners had the keys at the apartment went back and no cleaners had the keys , the 1 english speaking worker eventually gave me keys to 2 separate apartments as no-one could locate the keys for the large apartment we had booked .. we had sat waitng for 4 hours finally got in at 7pm luckily so really as we had dinner eservations in Town at 7.30pm

No contact numbers work so don't believe when the guys give you them

SERIOUSLY DO NOT BOOK THIS APARTMENT!!!

Book Bridgestreet apartments @ Liverpool ONE instead 100% better

  • Stayed: May 2009, travelled as a couple
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Thank gjp200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2009
Google Translation

  • Stayed: August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank pin03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2009
Google Translation

  • Stayed: April 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank NickGSaint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sampson Place

Address: Egerton Street, Liverpool L8 7LY, England
Region: United Kingdom > England > Merseyside > Liverpool
Hotel Style:
Ranked #89 of 116 Speciality Lodging in Liverpool
Number of rooms: 5

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