I arrived at the hotel at 9.30pm after a 4 hour drive. I was told by the receptionist there was no room for me despite me having a confirmed reservation made through Venere.com.
They had attempted to charge my debit card earlier in the day, using an incorrect expiry date. When the card was declined they decided to let my room to someone else!
They did not contact me by phone or email.
Why did they try to charge my card in my absence before I even arrived - the confirmation said I would pay on check out not in advance.
I was left to find another hotel across the city at the last minute which was expensive and not the same standard. And I had to move my car from a car park which I had already paid for.
Atrocious and incompetent level of service. Did not even receive an apology.
- Official Description (provided by the hotel):
- Offering 15 boutique guest rooms in a converted mansion house at the heart of Georgian Liverpool, Roscoe House offers a friendly warm welcome, attentive service and great value for money on the doorstep of all that Liverpool has to offer. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with HostelWorld, TripOnline SA, Cancelon and Evoline ltd so you can book your Roscoe House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Roscoe House Hotel Liverpool