I booked this hotel for a long weekend stay with my husband, choosing it because it was near the city centre and in the Georgian quarter. The fact that it was billed as a four star boutique hotel with luxurious rooms led me to expect something elegant and special,
However, as soon as we opened the front door, (and you have to buzz in when you first arrive, as the door is locked - rather offputting) I noticed that the carpet was rather shabby and although there was a reception desk, it was manned by a young man in jeans and a t-shirt. Not what I expected.
Our room was 204,on the first floor at the front. It looked nothing like the elegant room featured on the hotel's website. One section of the room was for the bed, and had two windows with the venetian blinds pulled down. They looked out on to a dingy well between the hotel and the building next door. This area led into a middle section of the room, like a lobby, which housed the shower room and the tea and coffee making facilities, and there was another area of the room which housed a desk and two armchairs, and which was right at the front of the building. There were no Georgian features in the room, and it felt rather dingy, although it was clean.
We decided to have a cup of tea before we began our exploration of the city, but there was no milk, so I went down to reception to ask for some. They young guy said he'd have to go and get some fresh, so I waited while he left via the front door. While I waited, I looked at the guest book, and noted that there were several comments about lack of hot water.
On returning to our room with a jug of milk, I ran the shower, and sure enough, it was stone cold. It never got above freezing. Not only that, but the extractor fan made a hell of a racket - if you had put it on during a night-time visit to the loo, it would have woken the dead! However, that was when we discovered that the light above the sink did not work. Hey ho. Worse was to come.
The bed was comfy but the pillows wafer thin. I managed to get to sleep (I always wear earplugs) but was woken at 2 am by my husband who had been unable to sleep because of the racket that appeared to be coming from the aforementioned well between the buildings - it was the sound of rushing water, like a waterfall, and a thumping sound similar to the noise made by the extractor fan in our bathroom. It had been going on for hours, so my husband went down to reception to complain (there are no telephones in the bedroom).
The guy on reception came up, had a listen, said he'd get back to us. He didn't. At 3.30 am, my husband went back down to reception to ask what was going on. The guy said he thought it was something to do with the boiler next door (!) and there was nothing he could do about it. He also said that they were fully booked that night and so there were no other rooms we could move to. My husband had no sleep that night.
The following morning I asked the woman on reception if they were fully booked - they weren't, so she willingly made arrangements to move us to a different room. She had no idea what was causing the noise.
From then on, we were OK. We were moved to room 104 - ground floor, at the rear of the hotel. where we had peace and quiet, no noise from the bathroom extractor fan, milk with our tea and hot water in the shower.
Be warned that this is not a four star hotel. It is billed as such on the internet, but does, in fact, have four stars from the AA as "Guest accommodation" - a different kettle of fish, and to be honest I am surprised that they have these four stars. The staff are friendly and mostly very helpful, but the place is not luxurious and feels more like a hostel in some ways.
- Official Description (provided by the hotel):
- Offering 15 boutique guest rooms in a converted mansion house at the heart of Georgian Liverpool, Roscoe House offers a friendly warm welcome, attentive service and great value for money on the doorstep of all that Liverpool has to offer. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with HostelWorld, TripOnline SA, Evoline ltd and Cancelon so you can book your Roscoe House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Roscoe House Hotel Liverpool