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Review of Roscoe House

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Roscoe House
Ranked #63 of 98 Hotels in Liverpool
Reviewed 29 August 2014

We had booked into this hotel from a special deal on lastminute.com. On our way to Liverpool we receive a phone call to say that our room wasn't ready as a result of unfinished decorating. So we had been booked into another hotel. This we found quite annoying - why bother putting the room up for a special offer only to renege on that offer and book us into another hotel. We did not make a fuss about it because there was little we could do if that was the case. But what I really despise is the fact that whoever called us tried to pull the wool over our eyes - We were told and I quote ' we have booked you into The feathers hotel which is of a higher calibre'. I am not exaggerating by any means, I looked it up and lo and behold it was a three star hotel not a four star hotel and we had been booked into a hotel that was almost the same price as what we had paid for the offer on Ruscoe House. We wanted a four star hotel stay in Liverpool not a three star stay hotel and are really disappointed by the fact that we were lied to by the staff member who called us. I would prefer honesty above luxury!!!!

Stayed: August 2014, travelled as a couple
5  Thank gshah84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (347)
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64 - 70 of 347 reviews

Reviewed 24 August 2014

Excellent location - central but quiet. Lovely big room, with antique furniture, and a lovely big desk. TV, CD player, docking station and tea and coffee making facilities Staff were extremely helpful and knowledgeable. Excellent value for money - will definitely be back.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank 444ValerieL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014 via mobile

Myself and my partner stayed on 3rd Aug for 1 night .
Checked in and was given room 105.
Our room was huge with a piano in it . Room was spotless with even an iPod docking station and ironing board and iron .
Bathroom was spacious with clean towels and plenty hot water
Overall would recommend this hotel to anyone , we only paid £44 for executive double room
Definitely a hidden gem in Liverpool

Stayed: August 2014
2  Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2014

The booking was made for my birthday and we chose this hotel specifically because of the Spa treatments advertised. On arrival we were instructed to park at the Cathedral, and was told parking would incur a charge of £6 per day once we had spoken to the security gate. This is not "Free Parking" as the website says. We checked in and paid the total amount of £110 as instructed by your hotel manager, with a £25 pre-authorisation charge prior to being taken to our room. We deposited our luggage and set off into town. Whilst out we had a call from home indicating our children were unwell. We enquired as to your cancellation policy, and were told that you would off-set the cost of a cancelled night against a future visit. At the time we were happy with the staff and the location of the hotel, and had only given a cursory glance to the room as we went straight into Liverpool.

On our return, we unpacked and settled into the room. We found a number of problems. We were told by a member of staff (night porter) that the room we had booked was not an Executive room, as per the booking. We were also told there was no Spa.

The following morning (1st July), I spoke to the duty manager and highlighted the following issues:

No Spa or Treatments available as per website (and entire reason for choosing hotel);
No Wi-Fi access in the room (Duty manager confirmed he was also unable to access Wi-Fi in the Room);
Not an "Executive Room" as per booking;
No Free Parking as advertised;
Pillow stained;
Shower did not run away, and was dirty, meaning my wife unwilling to use the shower. I used shower but had to keep stopping to prevent flooding. Took 2 minutes to run away;
Bathroom extractor fan blocked and did not work on turning on;
Electric fire plugged in and operational but not fixed to wall with potential to fall onto child/carpet;
No kitchen bin - food waste had to be put in open top bin in sleeping area;
Room overlooked discarded bathroom suites at rear of property;
General state of room poor - chipped paint on woodwork, stained ceilings etc.

Before leaving this review I attempted to resolve the issues with the owner. There has been a lack of response to the emails I have sent so I would stress to potential customers.....DO NOT BOOK THIS HOTEL! Please ask me if you are uncertain about what I have written, however the photos do not lie........

Stayed: June 2014, travelled as a couple
8  Thank Joe W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2014

Being a fan of the Hope St area of Liverpool I deliberately looked for a hotel there. Situated on Rodney St the Roscoe House was a pleasant surprise. Inexpensive, handy for everywhere we wanted to visit and staffed by friendly and knowledgeable locals who couldn't have been more helpful. On arrival we were warned about the plumbing and, since being forewarned is being forearmed, we coped with the hot water situation. Our room was at the back and was quiet. It was overlooked by apartments on PIlgrim St but this didn't bother us. The room itself was well furnished and very spacious for a standard double. Roscoe House is on our "Would happily stay there again" list!

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Gedronimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2014

Although advertised as a 4* hotel, it definatly is not. I stayed there with my wife, two kids and young grandchild. All we wanted was a fairly cheap but adaquate place to stay for two nights, And for this purpose roscoe house was ideal.
Good points - Friendly staff, decent facilities, decent price and great location.
Bad points - No air-con, doors heavy and hard to open/close, noisey (although with the location you can't expect anything else) and could do with updating.
In summary if your looking for luxury then pass by but if your looking for a place to crash thats close to city centre and quite a decent price then roscoe house is ideal.

Room Tip: Rooms at the front of hotel can be noisey but have hot showers. While rooms at the back are quiter b...
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank FlimbyFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

Stayed for Open Golf weekend, what a dump. Scruffy, no toiletries at all, no hot water, no mirrors in bedroom so drying hair a challenge. No wardrobe door, curtains hanging off the rail, no shaving mirror, appalling lighting, pillows more like breeze blocks, etc, etc. Couldn't wait to leave. Website is a total misrepresentation.

Room Tip: Don't go there
  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
6  Thank Sheila P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Roscoe House

Address: 27 Rodney Street, Liverpool L1 9EH, England
Region: United Kingdom > England > Merseyside > Liverpool
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#24 Luxury Hotel in Liverpool
Price Range: £49 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Roscoe House 4*
Number of rooms: 15
Official Description (provided by the hotel):
Offering 15 boutique guest rooms in a converted mansion house at the heart of Georgian Liverpool, Roscoe House offers a friendly warm welcome, attentive service and great value for money on the doorstep of all that Liverpool has to offer. ... more   less 
Reservation Options:
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Also Known As:
Roscoe House Hotel Liverpool

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