Although we had a friendly welcome, the whole set up seems disorganised and unprofessional. The person who checked us in promised to bring us another set of keys and a map of Liverpool in half an hour, but wasn't seen again for the rest of our stay. Our friends' room didn't have a functioning lock and the doorframe had clearly been kicked in. The bedrooms and bathroom were clean and comfortable, but the kitchen needed a thorough clean. The location is good and central but we stayed on a Friday and Saturday nights, and were kept awake until 4 a.m. by people having a good time. We were told the visa machine was out of order and we had to pay cash, but we had to ask for a receipt. This place did not inspire confidence!