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“disorganised, poor service, very noisy” 2 of 5 bubbles
Review of City Gate Apartments

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City Gate Apartments
Ranked #80 of 99 Hotels in Liverpool
London
Level Contributor
69 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“disorganised, poor service, very noisy”
2 of 5 bubbles Reviewed 11 August 2009

Although we had a friendly welcome, the whole set up seems disorganised and unprofessional. The person who checked us in promised to bring us another set of keys and a map of Liverpool in half an hour, but wasn't seen again for the rest of our stay. Our friends' room didn't have a functioning lock and the doorframe had clearly been kicked in. The bedrooms and bathroom were clean and comfortable, but the kitchen needed a thorough clean. The location is good and central but we stayed on a Friday and Saturday nights, and were kept awake until 4 a.m. by people having a good time. We were told the visa machine was out of order and we had to pay cash, but we had to ask for a receipt. This place did not inspire confidence!

  • Stayed August 2009, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank LondonMazzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Rooms
    1.5 of 5 bubbles
  • Service
    1 of 5 bubbles
  • Value
    2 of 5 bubbles
  • Cleanliness
    1.5 of 5 bubbles
Date | Rating
  • English first
  • Any
English first
Notts
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 11 April 2009

We booked through last minute.com a contemporary apartment in the city centre. On arrival, the office looks like it has been part of a raid or burglary with random furniture and boxes stacked all over the place, anyway, the staff were pleasant enough and informed us that we had been upgraded. We were taken through an apartment block to a detached property that had builders rubbish outside but first impressions were pretty good. We had asked for a property that slept 4. It had a large lounge with round bed in, 50" flat screen tv, sofas and table, a separate double bedroom and another on a mezzanine floor overlooking the main lounge. The bathroom and kitchen looked contemporary .......however......the tv didnt work and after 5 phone calls to random people and them promising someone would come out, they gave up and said there was nothing they could do. The main bedroom was freezing as the heating didnt work in it. The kitchen was really poorly equipped with a broken cooker, 4 spoons and 1 bowl between us, no microwave, no toaster. The bathroom door did not shut, there was no plug for the bath and the shower trickled out of the shower head and then flooded the main floor. There was also an extremely offensive toilet brush that was absolutely disgusting and a health hazard!
When I put this list of complaints to yet another random person in the bombsite of an office, she just informed me that we were only the second people in and they still had to put all the equipment in!! I paid £100 for this, it was really bad, the only good thing about it was its central location. It was the first time I have booked a "serviced" apartment and it will be the last......no one seems to take any responsibility and they also take your money a week before any visit so you cant even refuse to pay the bill....dont go there!!!

  • Stayed April 2009, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank christine42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about City Gate Apartments

Property: City Gate Apartments
Address: 9-11 Oldham Street, Liverpool L1 2SU, England
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Hotel Style:
Ranked #80 of 99 Hotels in Liverpool
Number of rooms: 99

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