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“Definitely would stay here again!”
Review of Novotel Liverpool

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Novotel Liverpool
Ranked #33 of 97 Hotels in Liverpool
Certificate of Excellence
GreenLeadersSilver level
Conegliano, Italy
Level Contributor
155 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Definitely would stay here again!”
Reviewed 3 January 2014

Ok, so this was our 3rd trip to Liverpool and every time for a match. I don't think we could've stayed in a better location. They say Albert Docks is 10 minutes but that's only if you're walking really slow! We stayed here 4 nights, 1 of which included New Years eve with our family. I give the staff serious props because they dealt with some disrespectful party people. We never had any problems more then getting towels. The 2nd night, I left a note for the lady who tidied our room to leave 4 sets of towels because there were 4 of us and we only had 3 and her method of displaying the towels was not preferrred but the last night we only received 4 small towels. But going down to the pool, we know why. People should realize it's a hotel, not maid service. We didn't get the breakfast plan because there was so much nearby. The Liverpool 1 center couldn't be closer. In fact, in the 4 days here, we didn't need to leave except to go to Anfield for the match. My kids LOVED the pool, which they opened at 6am! Location was perfect!!!! The mattress was foam which was comfortable but hot. We slept with the window open and on the 9th floor had a great view and not much noise from below. Parking was very convenient!

Room Tip: We were on the 9th floor and had a nice view! The mattresses are foam which tend to be hot so we sl...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CFroehlich70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, 8 January 2014
Dear cfroehlich70,
Thank you for your extensive review, I am pleased you enjoyed your stay.
We hope to see you again soon on your next trip to watch the football.
Kind regards,
Matt Brett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (323)
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English first
Level Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 2 January 2014

This hotel was actually really good. Check in and restaurant staff were very friendly. The buffet breakfast was always fresh and a good selection. My only gripe is the toilet paper is like sand paper, extremely harsh. We had to go out to Tesco and buy soft toilet paper. I expect better for a Novotel.
The other thing was we checked out at 6am in the morning to go to Lime St Train station on a Friday and thinking it will be nice and quiet and easy to get a taxi, but all the young partygoers make their way into the hotel out of the cold and waiting for taxis after their night out. I said to the checkin guy that hotel guests shouldn't have to wait while the party goers get taxis, he did try his best. I'm not sure how the hotel should handle it as they can't exactly leave them on the street. If it was my child I would want them waiting in the hotel where it is safe, but it was slightly annoying. Everything else was a good experience.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrGlobalTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, 8 January 2014
Dear Davsyd,
Thank you for your feedback, I am pleased you enjoyed your stay.
I am sorry that you had difficulty getting a taxi early in the morning. I genuinely believe this was an isolated incident however I have brought it to the attention of the Reception manager to follow up with his team.
We hope to see you again soon.
Kind regards,
Matt Brett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belper, United Kingdom
Level Contributor
193 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 1 January 2014

The whole stay was a little confusing! No car park at the hotel so you are asked to use the Q park. There are 3 within 1/4 mike of each other and of course we chose the wrong one which the hotel doesn't give you any discount on, I only found this out at checkout. In all fairness the car Parker was only £15 for 24hr.

Check in again was hectic, no formal reception and not manned at first. There was also confusion about using the pool, it was suggested we go upstairs and get changed, only to be told on return to the reception that it was too busy at the moment. We managed to get there at 7.30am the next morning.

Gripes aside the hotel is very modern, good wifi with excellent clean rooms. Could have done with more power points. Lovely walk in shower and good tea & coffee.

The breakfast was very good and the checking out was a lot smoother than check in.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bangkokram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, 3 January 2014
Dear bang kokram,
Thank you for your detailed review, I am pleased you enjoyed your overall stay.
The Q-park Hanover street is located adjacent to our hotel. The post code for future use is L1 4AF and the 24 hour rate with discount is approximately £10
Apologies for the delays on check-in, I have brought these to the attention of the reception manager to review with his rota.
We hope to welcome you back in 2014.
Kind regards,
Matt Brett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
159 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 31 December 2013

Perfectly situated for the city centre. Few minutes walk to airport bus/Albert dock/shops etc. room is fine if a little tired with all the mod cons. Separate toilet to bathroom (?). Bar wouldn't be somewhere you would linger, the feel of an Internet cafe.
If a gd deal to be had, well worth it.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cl m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, 3 January 2014
Dear clm,
Thank you for your review and I am pleased that you enjoyed your stay. We do have rooms with a w/c in the bathroom, please just let us know at reservation stage and we can allocate you a room.
See you in 2014.
Kind regards,
Matt Brett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 31 December 2013 via mobile

We have stayed at this location on a number of occasions and never had a poor experience. This time round my partner and I opted for the exec room and promptly found that it didn't have bath - something which was a important to my partner . The reception staff couldn't have been more accommodating , moving us immediately to another room with said bathtub . The gym facilities are great and the breakfast is quality, so overall thumbs up to Novotel Liverpool and their staff .

Stayed December 2013, travelled as a couple
Helpful?
Thank nick f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, 3 January 2014
Dear Nick f,
Thank you for your review and I am pleased that you chose us on your trips to Liverpool.
See you in 2014.
Kind regards,
Matt Brett
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 29 December 2013 via mobile

Nice hotel but pool was closed and this was the reason that we booked this hotel. We asked at reception when it would be open but no definte answer could be given for sometime.
Other than that...... Rooms were nicely furnished and we clean and comfy. The hotel bar was expensive for drinks and this is probably the reason that no one was drinking at it.
You do get discounted parking at the car park across the road and it is within walking distance of liverpool one

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StuCSKA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, 31 December 2013
Dear stucska,
Please accept my sincere apologies that the pool was temporally out of service during your stay. Thank you for your patience while we reopened it.
I am pleased you liked your room.
We hope to welcome you back on your next visit to Liverpool.
Kind regards,
Matt Brett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Liverpool

Property: Novotel Liverpool
Address: Gradwell Street 40 Hanover Street, Liverpool L1 4LN, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Liverpool
#14 Luxury Hotel in Liverpool
#15 Business Hotel in Liverpool
#17 Family Hotel in Liverpool
#27 Romantic Hotel in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Liverpool 4*
Number of rooms: 209
Reservation Options:
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Also Known As:
Novotel Liverpool Hotel Liverpool

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