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“Good location”
Review of Novotel Liverpool

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Novotel Liverpool
Ranked #32 of 97 Hotels in Liverpool
Certificate of Excellence
GreenLeadersSilver level
Sheffield, United Kingdom
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Good location”
Reviewed 4 February 2014

Good location, all attractions are within walking distance. The rooms are clean & spacious, pool & steam room are good although there is no cold shower close to the steam room. We didn't eat in the hotel, breakfast is easy to find at reasonable prices very close to the hotel, we ate in the restaurant right next door full English breakfast for £6.50 & it was lovely. Checking in & out was quick & efficient. We would stay here again if we got the right deal.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dawn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, 14 February 2014
Dear Dawn W

Really pleased to see you enjoyed your stay with us in Liverpool and you found the hotel was well located. We hope to welcome you back on your next trip to Liverpool.
Kind Regards

Matthew Brett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (321)
Date | Rating
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  • English first
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English first
mountain ash, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 February 2014

This hotel is very near to Liverpool Central train station and Liverpool One shopping centre. Booking in was effortless. Room on first floor overlooked the main street but could not hear anynoise at all. Roomwas very modern and clean. Bar was reasonably priced. Did not have food so cannot make any comment on the quality and size of meal. Rang day before to ask for rooms next to each other as friends of ours were booked in as well. This was done with no problem at all. Staff were very helpful and pleasant. Would definitely stay at this hotel on next visit to a wonderful city.

Room Tip: We stayed in rooms 102 and 104. Keycard required to gain access. Only four rooms in this area. Very...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank claireeponting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, 4 February 2014
Dear Claireeponting,
Thank you for sharing your review of your recent stay. Pleased you enjoyed it and we hope to welcome you back soon
Kind Regards,
Matthew Brett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
orlando
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 2 February 2014

I stayed in the hotel for 1 night, I arrived with my elderly father, we had booked a twin room, when we got to our room we found it a double. We informed staff that this was not what was booked and we were given a second room, however this was the same as the first room with a sofa bed pulled out. We decide to stay in this room as we were only staying for one night and changing rooms had already taken forever, and my father was exhausted. the room itself was very clean, however the beds were only half made, there was no bin in the room but the most disturbing aspect was the toilet and sink were in to different rooms, ie: when you finished in the toilet you had to unlock a door open it, then physically open a second door, turn on extra lights just to wash your hands, this is most un-hygienic and can be an ordeal especially during the night or for the elderly. We were awoken during the night by commotion in the corridor and screaming and shouting. We attempted to get food in the hotel on 2 occasions, the first time we waited 15 minutes before anyone took notice of us and he second time after 20 minutes waiting we went somewhere else, there is a sign telling you to contact 'a member of the food and drink staff' for assistance, however none could be found!!

Room Tip: Book somewhere else
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Justin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, 3 February 2014
Dear Justin M,
Thank you for your detailed review however I am sorry to read of the difficulties you encountered during your stay. I would like to discuss them in more detail if you have time 0151 702 5100.
Kind regards,
Matt Brett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockport, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 February 2014

Just got back from a one night stay with my partner we stayed in a executive suite it was amazing the kingsize bed was so comfy very modern rooms staff lovly especially the chinese man on the desk definitely stay here again didnt wanna leave

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vannessa1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, 3 February 2014
Dear vanessa1,
Thank you for your review and I will pass your great comments on to my colleague.
Hope to welcome you back again soon.
Kind regards,
Matt Brett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 January 2014

My partner and I stayed here on 24th and 25th January 2014 and we had a wonderful time. Upon arriving on Friday the check-in was very fast and efficient. We decided to upgrade to an Executive Room which was a good decision - comfy bed, good view, wifi, free movies, complimentary water in the fridge, robes and slippers. The ladies at the Hotel bar were great and recommended good restaurants to us. We went to the Steakhouse directly opposite the Hotel called Bem Brasil. It was an experience and was great value. The only problem we had was at breakfast on our last morning - you are asked to wait to be seated by a member of staff - we did this but on-one arrived. We seated ourselves and when we asked for coffee we were questioned - room number, name - it did put us off slightly. All in all we had a great time.

Room Tip: Wait to be seated at Breakfast!! Beatles taxi tour is excellent
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cathy41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, 3 February 2014
Dear cathy41,
Thank you for your review and I was pleased you enjoyed your stay. Thank you also for your patience at breakfast and I have passed your feedback to our Restaurant team.
We hope to see you again soon.
Kind regards,
Matt Brett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 January 2014

This was our first time in Novotel and we were delighted with our stay and the friendly atmosphere and greeting from the minute we walked into the hotel till the minute we left.

We stayed for our 2nd anniversary and booked the executive room, the unlimited use of free movies, music was well worth the extra money as we watched 4 of the new films in one night :) The robes and slippers in the room were ideal and made us feel right at home!
The bed was super comfy with I think it was memory foam mattress... was best night sleep I have had in a while!

Pool was lovely and warm and everything was clean and tidy. Breakfast was great and catered for everyone including cereals, pastries, toast and full English, waffles and syrups.

I really could not fault this hotel, definitely money well spent and looking forward to our next stay already

You wont be disappointed!!

Room Tip: Request high floor room if possible.... great views of Liverpool
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Scorpion2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, 3 February 2014
Dear scorpion2010,
Congratulations on your anniversary and we look forward to welcoming you back to our Hotel.
Kind regards,
Matt Brett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 January 2014 via mobile

We stayed one night in this hotel. Although we did not have breakfast, we used the gym (a bit small and v hot) and bar (really good with very helpful var staff). The place is very clean with friendly staff. We were offered to upgrade our room for £20 from 'superior' to 'executive' which we accepted. The room was immense with all mod cons you would expect. Coffee machine was a however bit disappointing. Overall - would recommend staying here for a central Liverpool location.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LouFS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this review, 3 February 2014
Dear loufs,
Thank you for your great review and we hope to see you again soon.
Kind regards,
Matt Brett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Liverpool

Property: Novotel Liverpool
Address: Gradwell Street 40 Hanover Street, Liverpool L1 4LN, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Liverpool
#13 Luxury Hotel in Liverpool
#15 Business Hotel in Liverpool
#17 Family Hotel in Liverpool
#27 Romantic Hotel in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Liverpool 4*
Number of rooms: 209
Reservation Options:
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Also Known As:
Novotel Liverpool Hotel Liverpool

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