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“A central situation in a good hotel”
Review of Novotel Liverpool

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Novotel Liverpool
Ranked #32 of 98 Hotels in Liverpool
Certificate of Excellence
GreenLeadersSilver level
Reviewed 24 April 2014

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Laurent C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this reviewResponded 28 April 2014

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Reviews (2,362)
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1,086 - 1,092 of 2,362 reviews

Reviewed 23 April 2014

Myself and my partner recently stayed here for 2 nights (fri and sat). We arrived and had to wait 10 minutes for our room to be ready, which was not too much of a problem. we were given our room keys, only to find when we opened the room that it was occupied and clearly someone elses room. the occupents were out but all of their possesions were left inside. we returned to reception and were told they did not know how this happened and were given another room. but we felt uneasy the whole weekend just incase the same thing happened to someone else and they could then access our room. The new room was ok, nothing spectacular. the carpet was filthy, covered in many stains and marks. the bathroom and toilet were again not very clean, obviously cleanliness was not a huge priority at this hotel. Would not stay again as for the price the hotel did not meet expectations.

  • Stayed: April 2014, travelled as a couple
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Thank kimberley j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this reviewResponded 27 April 2014

Dear KimberlyJ,

My sincere apologies again for the issues from your recent stay. I trust you received my email and if there is anything further please do not hesitate to get in touch.

Kind regards,

Matthew Brett.

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Reviewed 23 April 2014

From my experience, this hotel cannot be faulted. Myself and my boyfriend booked the executive room for an overnight stay in Liverpool. The hotel is close to everything, Liverpool One is a 5 minute walk away and secure parking is right next door to the hotel at a reasonable price.
As we had enjoyed a busy day at Anfield, we decided we wanted to stay in the room to eat food. We rang down to reception to enquire whether we would be able to order a takeout to be delivered to the hotel and were delighted when the lady on the desk said that it was fine and that she would personally call our room when it was ready to save us waiting around downstairs.
The room itself was spacious, with a modern and relaxing vibe.
Will definitely stay again when we return to Liverpool!

  • Stayed: February 2014, travelled as a couple
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Thank Libby E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this reviewResponded 28 April 2014

Dear Libby E

Thank you for taking the time to review your recent stay here with us. I'm very happy to hear you enjoyed many aspects of your stay. I'm glad that you found us well located and that the room was spacious modern and relaxing for you.

We look forward to seeing you again on your next visit to Liverpool

Kind Regards

Matthew Brett

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Reviewed 22 April 2014

Stayed here a few times with my son to go see the mighty blues. Always pleasant. The rooms are clean and modern, the staff are friendly and there are some great views of Liverpool from the rooms in the top of the building. Not the cheapest, but worth it.

  • Stayed: March 2014, travelled with family
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Thank Ck1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this reviewResponded 28 April 2014

Dear Ck1001

Thank you for taking the time to review your recent stay here with us. I'm happy to hear that you find our rooms clean and modern and our staff friendly. It's always great to hear good feedback especially from returning guests.

We look forward to welcoming you back on your next visit.

Kind Regards

Matthew Brett

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Reviewed 20 April 2014

This hotel was excellent, I have stayed there with my daughter four times. The rooms are exceptional for hygiene, the staff are very helpful. They have a good selection of food and drink. With this hotel being in the the perfect spot for shops and other places to visit i would highly recommend it.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank Lorna N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, Manager at Novotel Liverpool, responded to this reviewResponded 23 April 2014

Dear Lorna N,

Thank you for providing a review of your stay with us at Novotel Liverpool. I'm delighted to hear that you enjoyed your stay with us, and found our staff helpful.

We look forward to welcoming you back again on your next visit to Liverpool.

Kind Regards,


Matthew Brett

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Reviewed 19 April 2014

This hotel is very Nice. Short distance to everything you need, and Liverpool One is just around the corner. Breakfast is very good, and a small swimmingpool can also be used. If you are in town for football, I would always use this hotel!

  • Stayed: December 2013, travelled with friends
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Thank Magnus B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this reviewResponded 23 April 2014

Dear Magnus B,

Thank you for taking the time to provide a review of your recent stay with us at Novotel Liverpool.

I'm glad to heard that you enjoyed staying with us, and also that you enjoyed your breakfast and our leisure facilities.

We look forward to welcoming you back on your next visit to Liverpool.

Kind Regards,

Matthew Brett
General Manager

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Reviewed 18 April 2014

The hotel is in a brilliant location, has excellent reception staff and great clean rooms. If you're looking for a central hotel it's a great choice.

One drawback from my stay: I was at the back of the hotel and it's very noisy at night. Both nights of my stay there was a waste collection that woke me up with a nasty start. On both nights car alarms went off in the adjacent car park (beyond the control of the hotel of course) but again it proved an unwelcome and sudden awakening.

If you're staying here, I'd recommend getting a room at the front, rather than the rear, of the building.

  • Stayed: April 2014, travelled on business
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Thank Trainers1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this reviewResponded 19 April 2014

Dear Trainers 1

Thank you for providing a review of your recent stay here with us. I'm so glad to hear you enjoyed our location and that our reception staff were excellent.

Please give us a call before your next stay and we will be able to locate you in a different part of the hotel.

Kind Regards

Matthew Brett

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Liverpool

Address: Gradwell Street 40 Hanover Street, Liverpool L1 4LN, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Liverpool
#14 Luxury Hotel in Liverpool
#15 Business Hotel in Liverpool
#17 Family Hotel in Liverpool
#27 Romantic Hotel in Liverpool
Price Range: £64 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Liverpool 4*
Number of rooms: 209
Reservation Options:
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Also Known As:
Novotel Liverpool Hotel Liverpool

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