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“Great choice!”
Review of Novotel Liverpool

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Novotel Liverpool
Ranked #32 of 98 Hotels in Liverpool
Certificate of Excellence
GreenLeadersSilver level
Reviewed 27 April 2014

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Sarahannem2014
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this reviewResponded 30 April 2014

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1,085 - 1,091 of 2,369 reviews

Reviewed 27 April 2014

A good hotel placed next to the center and to the docks. Nice people at front desk, Wi-Fi is of poor quality and speed, average breakfast with not much of a choise and long waiting time at rush hours.Good restaurants in the area

Room Tip: executive rooms
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  • Stayed: April 2014, travelled on business
    • Value
    • Location
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1  Thank icmir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this reviewResponded 3 May 2014

Dear icmir

Thank you for taking the time to review your recent stay here with us. I'm glad that you enjoyed our location and that our staff were nice.

If you have some futher suggestions of other things you would like to see at breakfast please feel free to contact the hotel directly.

We hope that we see you again on your next visit to Liverpool.

Kind Regards

Matthew Brett

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Reviewed 26 April 2014 via mobile

Stayed for 2 nights / 3 days here in April 14. The hotel is well situated, clean and has really friendly and helpful staff. We have 3 children including a 2 month old baby and the hotel upgraded us (without us asking) to a bigger room for free - a nice touch and really appreciated. Rooms modern, clean and functional. Breakfast a good choice and tasty. Knowledge / helpful reception staff. Unfortunately the swimming pool wasn't working for most of our stay which was disappointing for the children. Thankfully the lady on reception offered us the use of a pool in another hotel which she arranged for us - wow what fab customer service and thinking outside the box. Would highly recommend this hotel.

Stayed: April 2014
Thank DarrenMel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this reviewResponded 30 April 2014

Dear DarrenMel,

Thank you for providing a review of your recent stay with us at Novotel Liverpool. I am delighted to hear that you enjoyed your stay with us and that you found our team to be friendly and helpful.
I am sorry for any disappointment or inconvenience cause by the closure of our swimming pool, but I am glad our reception team were able to make alternative arrangements for you and your family.

We look forward to seeing you again on your next visit to Liverpool.

Kind Regards,
Matthew Brett

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Reviewed 25 April 2014

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Elizabeth A
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this reviewResponded 30 April 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 24 April 2014

Considering we were going on a bank holiday weekend, it was very reasonably priced. However, the best thing was that it was ideally situated - town was literally 30secs away and the Albert Docks (very nice area) was about a 5min walk. Really could not have been better. It is on a busy road but you wouldn't think it as you can't hear a thing from outside which was great as I tend to be a light sleeper! We were also allowed to check in a little earlier which helped us out a lot. The staff at the reception were very helpful, too.
Free wifi was a nice touch although it was intermittent so not ideal if you definitely need to check emails etc. I think we had about 10mins at most before we got timed out and it would take a few minutes to log back on again. We had booked a family room which should have slept up to 4 people but unfortunately we were given a double room instead which was fine for us (me and a friend) but obviously wouldn't have been ideal had we had an extra person with us. We weren't too bothered about swapping a room either as the price was identical so it wasn't like we had paid extra for nothing. The additional sofa would have been useful, though. Also had to request extra towels and pillows as these were not readily available in our room's wardrobe.

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Jenny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this reviewResponded 30 April 2014

Dear Jenny S,

I am so glad to hear you enjoyed your recent stay with us, and found us ideally situated. Almost all of our superior Queen rooms contain a sofabed which we can set up in advance or during your stay if required. This room type can be used both as a room for two adults, or for families with up to 2 children.

We hope to welcome you back on your next visit to Liverpool.

Kind Regards,
Matthew Brett

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Reviewed 24 April 2014

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Carl E
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this reviewResponded 27 April 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 24 April 2014

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Laurent C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this reviewResponded 28 April 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Liverpool

Address: Gradwell Street 40 Hanover Street, Liverpool L1 4LN, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Liverpool
#14 Luxury Hotel in Liverpool
#15 Business Hotel in Liverpool
#17 Family Hotel in Liverpool
#27 Romantic Hotel in Liverpool
Price Range: £66 - £227 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Liverpool 4*
Number of rooms: 209
Reservation Options:
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Also Known As:
Novotel Liverpool Hotel Liverpool

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