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“Good hotel however not suited to kids”
Review of Novotel Liverpool

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Novotel Liverpool
Ranked #32 of 98 Hotels in Liverpool
Certificate of Excellence
GreenLeadersSilver level
Reviewed 10 June 2014

Regular visitor to Novotel Liverpool, in the past however we now have a 6 month child! We stayed in a exec suite and getting to our room was running a gauntlet of hovers, towels and trolleys! Getting to our room at 2:30 was a nightmare we ha to physically move piles of towels, Hoovers and trolleys along the corridor to get down to our room.

The rooms are great however after ring out shopping all day we arrived back to our room to discover we have no bath! We have stayed around 20times and every room has always had a bath! This coupled with the fact we had a 6 month old baby we were unable to wash was a bit of a bad head! And far from the relaxing night we had in mind!

The restaurant wasn't really set up for prams to e located either as we had to wait and juggle seats around to get seated etc.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Novotel Hotels
1  Thank Gareth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this reviewResponded 18 June 2014

Dear Gareth K,

Thank you for providing a review of your recent stay with us at Novotel Liverpool. I am sorry to hear you struggled to access your room due to items in the corridor, and that you found our restaurant difficult to access with a pram. Please accept my apologies for any inconvenience caused, I will be sure to share your feedback with the relevant departments.

Not all of our rooms are equipped with a bath, but if you let us know of your preference at the reservation stage we can allocate a suitable room in advance.

We hope to welcome you back on your next visit to Liverpool.

Kind regards,
Matthew Brett

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1,049 - 1,055 of 2,362 reviews

Reviewed 9 June 2014

Very impressed by novotel Liverpool Centre. You can park in the large Qpark next door; hotel will give you 50% off. Rooms are a good size, with a queen sized bed, bath/shower and separate toilet. Sofa folds out into a double bed; very good for children. A varied and tasty selection of food and drink, again very friendly service; very impressed with the children's menu, good choice of food- three courses- for £5. The pool was very little used, so do use it! Perfectly placed for Albert Dock, Liverpool One and all the fun in this exciting city.

Stayed: June 2014, travelled with family
Thank johnbuchan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this reviewResponded 16 June 2014

Dear johnbuchan,

Thank you for taking the time to provide a review of your recent stay at Novotel Liverpool.

I am pleased to hear that had an enjoyable stay with us, and that you found our restaurant and our menu to your liking.

We hope to welcome you back again soon,

Kind Regards,
Matthew Brett

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Reviewed 6 June 2014

Stayed here for 2 night in February. The rooms are small and not would I would expect for a 4 start hotel. It was a match weekend so the hotel was busy and the price was inflated but I think for what we paid it was still poor value as I have stayed in other hotels that are better for less. The breakfast was only ok nothing special. The WIFI connection in the room kept cutting out. As a gold member with Accor I stay in Novotel hotel often and I must say this one is bellow the normal standard

  • Stayed: February 2014, travelled as a couple
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Thank hattrickmannion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this reviewResponded 7 June 2014

Dear hattrickmannion

Thank you for providing a review of your stay in February with us. I am dissapointed to see that your stay fell below your expectations and for this I offer my sincere apologies.

If you have time and would like to discuss this further please contact me on 0151 702 5100.

Kind Regards

Matthew Brett

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Reviewed 4 June 2014 via mobile

We stayed here as a family of 4 (2ads and 2chil) for 1 night. The hotel on arrival had a nice atmosphere and the receptionist checked us in very quickly. Our room was spacious, clean and had everything that we needed. I personally did not sleep very well as the road below was very noisey all night with taxis, buses and dustbin wagons going by. Having said that though the hotel is in a city centre so it's bound to be noisier than we are used to. Breakfast in the morning was amazing and the selection was huge. We didn't get chance to use the pool unfortunately due to time constraints so cannot comment on that.
The location of the hotel is perfect for seeing all that this beautiful city has to offer.
Overall we had a very pleasant stay and would definitely return (although I would request a room facing away from the street next time)

  • Stayed: May 2014
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Thank Ambsdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this reviewResponded 6 June 2014

Dear Ambsdad

Thank you for providing a review of your recent stay here with us. I'm glad to hear that your check in was efficient and that there was a nice atmosphere on arrival.

There are quieter locations within the hotel, please give us a call before your next stay and we will situate you in a room that will be more preferable.

We look forward to welcoming you back again soon.

Kind Regards

Matthew Brett

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Reviewed 3 June 2014

arrived at hotel to be greeted by very friendly staff, ( some of the staff did not speak very good English had a few problems when checking out ? )room very large for just the two of us as this room was able to accommodate 2 adults & 2 children so lots of room, room very clean indeed looked like the hotel has had I lot of money spent on it, bathroom good size although toilet was separate witch is a bonus if you have kids with you, view from very large window looked on to other buildings so not the best but this is a city after all, all in all a very nice stay

Room Tip: think all rooms are over looked by buildings so would say it is just pop look, the higher you are th...
  • Stayed: May 2014, travelled as a couple
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Thank Chris-Lowe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this reviewResponded 6 June 2014

Dear Chris-Lowe

Thank you for providing a review of your recent stay here with us. I'm happy to hear our staff were friendly and our rooms were spacious and clean.

I'm sorry to hear you had problems on check out, if you would like to discuss this further please contact me on 0151 702 5100.

Kind Regards

Matthew Brett

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Reviewed 30 May 2014 via mobile

Am staying at Novotel at moment on business with a coach group as a coach driver I have stayed in many hotels and many hotel rooms that you would call broom cupboards. But here at Novotel it's a lovely big room stereo in the shower as we'll. Great hotel will recommend to colleagues

Stayed: May 2014, travelled on business
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this reviewResponded 2 June 2014

Dear David S

Thank you for providing a review of your recent stay here with us. I'm happy to hear you have enjoyed your stay here with us and will recommend to others.

We look forward to seeing you again, perhaps next time for a leisure visit rather than as a Driver?

Kind Regards

Matthew Brett

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Reviewed 30 May 2014

We stayed in this hotel for 3 nights for a mini-break. The check in procedure was quick and within 5 mins we were in our room. The room is a good size, with nice bathroom/shower and a quirky separate toilet. The room was cleaned every day, the bed was a queen size and was very comfy. The indoor pool is a nice extra (even with the German vocal band practising in there). Upon check out we were given a discount voucher for the Q-Park car park next door which was a nice bonus.

The location is great for any shopping in Liverpool centre as well as all the main attractions.

  • Stayed: May 2014, travelled as a couple
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Thank Iggy_Pop_M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, General Manager at Novotel Liverpool, responded to this reviewResponded 2 June 2014

Dear Iggy_Pop_M

Thank you for providing a review of your recent stay here with us. I'm happy to hear you enjoyed the location of the hotel and your bed room was a good size and that they bed was very comfy.

We look forward to seeing you on your next visit to Liverpool.

Kind Regards

Matthew Brett

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Liverpool

Address: Gradwell Street 40 Hanover Street, Liverpool L1 4LN, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Liverpool
#14 Luxury Hotel in Liverpool
#15 Business Hotel in Liverpool
#17 Family Hotel in Liverpool
#27 Romantic Hotel in Liverpool
Price Range: £64 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Liverpool 4*
Number of rooms: 209
Reservation Options:
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Also Known As:
Novotel Liverpool Hotel Liverpool

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