I stayed here with 2 business colleagues, just for 1 night. Apart from the quirky parking on level 5, and my hotel room starting with a 3 on floor 8, the property looked modern, stylish and attractive. Upon entering an empty reception, to check in, a very young receptionist looked at me, and mouthed 'just a second' as she picked up the telephone - what a welcome! Apart from looking disappointed, I tried to remain calm and unphased. As she put the phone down, I started to speak, and once again, she picked up the phone and answered it. When this happened a 3rd time, and she walked off, I was seriously upset, at which point another one of the reception staff appeared from a back room, and checked me in. Arriving at the room, I was pleasantly surprised. The room was spacious, modern and clean (although the design of the ceramic floor tiles looks like someone spilled sand on them!). The room had everything you could need, and everything in its place - very well thought out. However, on closer inspection, the TV took about 10 minutes to set up just to see a tv channel (every time you switch it on), and when it came to bedtime, the bedside clock had such a strong yellow glow, the room was illuminated. Also the air conditioning fan in the ceiling made more noise than a 1954 morris minor starting up, so much so that I had to turn the air con off. The bed wasn't overly comfortable either, with the bed being quite short, and not too well sprung. Breakfast was a real non-event, with few staff visible, used tables not cleared, and food mediocre at best. Checking out was equally underwhelming, at no point did anyone ask if all had been ok, or had I enjoyed the stay? Like I say, service poor, staff disinterested, if it was my hotel, I'd sack them all and start again with a team who cares. I won't go back.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Expedia and Hotels.com so you can book your Hampton by Hilton Liverpool/John Lennon Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hampton By Hilton Liverpool/John Lennon Airport Hotel Liverpool