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“Weekend break”

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Hilton Liverpool City Centre
Ranked #39 of 100 Hotels in Liverpool
Certificate of Excellence
GreenLeadersGold level
Reviewed 13 January 2013

We have just returned from our 2 night stay and friends wedding. Initially we booked for saturday only but booked for Friday a few days before the stay, this caused us to have 2 separate bookings and did cause confusion on check in and after night 1 our keys timed out. But Rachel on reception very lovely and sorted it. Although on our return it would appear we were charged for breakfast this morning and we didn't have it due to the long wait for a clean table. The room was lovely with an amazing view,the wedding was fantastic. Providing I get a refund for the breakfast we didn't have I will book again, the hotel is close to all shops and attractions.

Room Tip: We were on floor 5 and we slept with no disturbances
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  • Stayed: January 2013, travelled with friends
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Thank Lizi999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,499 - 2,505 of 3,076 reviews

Reviewed 13 January 2013

Have stayed here a couple of times, it really is fantastic.
Great location, fabulous rooms, amazing views, lovely staff.
The breakfast is so good that we have been in for breakfast when we have visited Liverpool for the day, just gone early and booked and paid for breakfast!
This is definately the place to stay in Liverpool.

  • Stayed: December 2012, travelled as a couple
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Thank Hughes33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2013

Just booked for a night on impulse. Great views across the city and the docks and a very comfortable experience. Rooms were nice and quiet and it was a very relaxing environment. Thoroughly enjoyable and great location for shopping and places to go of an evening.

Had breakfast the next morning and the fried breakfast was patchy to say the least, being self service (poached and fried eggs aside) a lot of the food simply sweated disgustingly under the cloches. The scrambled egg in particular was revolting. There are a couple of places a short walk away which serve a better breakfast.

Service was very good though there was a fair old queue at checking out time, it seemed a bit disorganised really.

The accommodation was great but the food left a lot to be desired. Given the room was the main point I will give four out of five.

Room Tip: Perhaps ask to face towards Chavasse Park as opposed to the bus station.
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  • Stayed: December 2012, travelled as a couple
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Thank Steve_Faulkner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah J, Guest Relations Manager at Hilton Liverpool City Centre, responded to this reviewResponded 18 January 2013

Dear Mr Faulkner,

Thank you for sharing your comments with me in regards to your most recent stay at the Hilton Liverpool. I am so pleased to hear that you found the hotel to be an 'Impressive Experience' and I sincerely hope you will revisit us for another relaxing stay in the city.

Your comments have been reported to the Head chef, so he is fully aware of how to improve our current breakfast options and make them more appealing for our guests.

Please speak with myself directly if you would like any further assistance with future stays on 0151 708 4298. I look forward to welcoming you back to the city and hotel.

Kind regards,

Sarah Johnson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2013

Hotel was nice. Good location, beautiful modern decor and nice atmosphere. Rooms in particular were very comfortable with amazing views over the docks. Housekeeping and reception staff very friendly and accommodating.
Service in the main bar was terrible however and remained terrible throughout the course of the stay. We drank/ate there several times during our stay and on each occasion we were waiting almost an hour for our bar food (sandwich) and a cup of tea/coffee took almost 30 minutes to prepare,

Room Tip: rooms with views of docks are larger
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  • Stayed: January 2013, travelled with friends
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Thank Michelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah J, Guest Relations Manager at Hilton Liverpool City Centre, responded to this reviewResponded 18 January 2013

Dear Michelle,

May I firstly thank you for sharing your experiences with me regarding your stay at the Hilton Liverpool. I am so pleased that you took advantage of the hotel's great location in the city, and thank you for your kind words towards our staff.

I have reported your comments to the Restaurant and Bar Manager, who will be investigating the current communication between bar staff and the kitchen. Thank you for highlighting this with me so I am able to address the issue immediately.

If you would like to speak with me again directly, please contact me by email sarah.johnson3@hilton.com. I look forward to welcoming you back to the Hilton Liverpool.

Kind regards,

Sarah Johnson

0151 708 4298

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Reviewed 4 January 2013

Stayed two nights from Boxing Day and was able to check in early, however things went down hill from then. When we went into the Executive lounge in the evening it was strange that a special table had been set up to serve drinks and when we asked why we were told that the it was because the night club close by was open. We soon realised that the clientele in the lounge were not the usual type you would meet in there. Later when we retired to our room on the 6th floor we were kept awake until 5am with people running up and down the corridor laughing and shouting. In the morning the corridor smelled heavily of cigarette smoke. When we mentioned it at reception the on our way to Breakfast the reply was an uncaring sorry!. Our second night was in line with normal hilton standards and expectations.

  • Stayed: December 2012, travelled as a couple
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Thank PnMLancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2013

The location of this hotel is excellent and why we have stayed here a number of times. This trip was a 3 night stay as we were in Liverpool for a wedding. We usually book the exec rooms as for us the extras are worth that bit more. Our room was Ok, clean enough, but the bed was on its last legs. You only had to move an inch and it creaked horribly... the bed frames clearly need changing.
We had breakfast in the exec lounge each morning and the quality is reasonable.
The staff in the lounge were pleasant the reception staff are fine too...
There is always something "Liverpool" going on at this hotel, it is more than just a hotel, and seems to be a venue for parties, lunches, christenings and all sorts of other stuff. One evening we couldnt get back in the main door as it was so full of girls with fake tans, very short skirts, having cigarettes at the entrance. The hotel seems to do nothing to discourage this type of clientele.
If it wasnt for the location to Liverpool 1 we would not stay here, it is not quiet, it is brash, very lively, and noisy, especially at weekends.

Room Tip: ask for a high floor so you get as far away from the noise as possible.
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  • Stayed: November 2012, travelled as a couple
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Thank Sue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2012

Located next to John Lewis and all the shops, cinema and restaurants of Liverpool One, this hotel is PERFECT for a shopping week-end. Super clean, comfortable rooms, excellent housekeeping and room service with live entertainment on week-ends...and a very lively bar! Liverpool is one cool city and this hotel is the most convenient place to base yourselves...my daughter and I loved it!

  • Stayed: December 2012, travelled with family
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1  Thank Maria R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Liverpool City Centre

Address: 3 Thomas Steers Way, Liverpool L1 8LW, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa
Hotel Style:
#2 Green Hotel in Liverpool
#6 Spa Hotel in Liverpool
#16 Business Hotel in Liverpool
#18 Luxury Hotel in Liverpool
#26 Romantic Hotel in Liverpool
Price Range: £75 - £271 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Liverpool City Centre 4*
Number of rooms: 215
Reservation Options:
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Also Known As:
Hilton Liverpool Hotel Liverpool

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