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“Classy ”

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Hilton Liverpool City Centre
Ranked #38 of 97 Hotels in Liverpool
Certificate of Excellence
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Classy ”
Reviewed 18 January 2014 via mobile

Having stayed in the Hilton Manchester (airport) I have been extremely disappointed however the hilton liverpool is stunning great service friendly easy check in beautiful hotel room was very classy good size and lovely views nothing to fault perfect location I have read reviews on the noise level at weekends this can be heard but didn't bother us at all and if you go down there you can see it is a very classy environment breakfast was of a good standard also would defiantly return

Stayed January 2014, travelled as a couple
Helpful?
Thank Jon_buckley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sophie H, Front Office Manager at Hilton Liverpool City Centre, responded to this review, 21 January 2014
Dear Jon_buckley,

Thank you for taking the time to leave such fantastic feedback about your stay at Hilton Liverpool.

We are so happy that you enjoyed not only the service and location but also the atmosphere in the Hotel during the weekend.

We hope to welcome you in the hotel in the near future.

Kind Regards

Sophie Hartley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,759 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (499)
Date | Rating
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English first
Liverpool, United Kingdom
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 16 January 2014

Four of us enjoyed an excellent meal at the hilton hotel tonight. The service from our waitress Jessica was first class, very attentive and informative without being intrusive. The menu selection was very good and the courses we chose where excellent. Great atmosphere and a venue we will return to.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Edward S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sophie H, Front Office Manager at Hilton Liverpool City Centre, responded to this review, 21 January 2014
Dear Edward S,

Thank you for taking the time to give such lovely feedback regarding your dinner at Hilton Liverpool.

I will ensure Jessica is made aware of how special she made your evening.

Kind Regards

Sophie Hartley
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Woodstock, Georgia
Level Contributor
143 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 16 January 2014 via mobile

Having never been to Liverpool I didn't know what to expect - the hotel is perfectly positioned opposite Albert Dock.

Park at the nearby 24 hour Qpark for John Lewis and get a discount.

Really comfortable bed and pillows but the air conditioning was a little temperamental.

Breakfast was fab!

Will be coming back for a personal trip

Stayed January 2014, travelled on business
Helpful?
Thank lilacstranger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sophie H, Front Office Manager at Hilton Liverpool City Centre, responded to this review, 21 January 2014
Dear Lilacstranger,

Thank you for taking the time to review your stay at Hilton Liverpool.

Im extremely happy that we were able to make your first trip to Liverpool such a memorable one.

We hope to see you again in the near future.

Kind Regards

Sophie Hartley
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Ashby-de-la-Zouch, United Kingdom
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 13 January 2014

First time to Liverpool so first time staying at this hotel. Loved the layout of the space, both in terms of general areas and the bedroom. Everything clean, modern and spacious and the bedrooms are a good size with everything you need. Would definitely recommend and would definitely stay there again. Only downside is the parking, whilst parking is right on-site, it is owned by a car park chain rather than the hotel, so the parking albeit is discounted is not free.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clymping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sophie H, Front Office Manager at Hilton Liverpool City Centre, responded to this review, 21 January 2014
Dear Clymping,

I would like to thank you for taking the time to give such fantastic feedback about your stay. Im really glad we were able to exceed your expectations here at Hilton Liverpool and I sincerely hope that we are able to welcome you back in the near future.

Kind Regards

Sophie Hartley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancashire
Level Contributor
64 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 12 January 2014

Just returned after a one night stay with my Daughter.Booked with Getaroom.com.Paid £120 that was a Beautiful Delux Twin room.We were on the Fifth floor overlooking the Albert Dock,the views were amazing.The room had ceiling to floor windows,we loved the room that much we Canceled our Booking for tea in a near by Restaurant.We ordered room service the food was gorgeous,we just sat all night having a drink sitting by the window.The room was spotless,plenty of tea and coffee.there were housecoats and slippers,but the housecoats did not have any belts to tie round you.Bathroom facilitys had shower over the bath,bath wash,lotion,shampoo and conditioner.Just be careful when you get your bill as we got a bar charge of £29 for drinks we did not get,the reciptionist took the amount back off.Staff we met were very nice,was not told on check in were to go for Breakfast but other than that a really great Mother and Daughter visit.yes we will come again if we can get a Bed and Breakfast deal :)

Room Tip: Get a High room,was not a lot of noise
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carolineLancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah J, Guest Relations Manager at Hilton Liverpool City Centre, responded to this review, 20 January 2014
Dear CarolineLancashire,
I am so pleased that you enjoyed your stay here at the Hilton Liverpool. I will pass on your compliments to the different departments.
I sincerely hope that we get the opportunity to welcome you back the hotel in the near future.
Kind regards,
Sarah Johnson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Isle of Man, United Kingdom
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 12 January 2014

Stayed here for 2 nights over New Year. The service was exceptional. We used the hotel bar that was busy filled with smart, friendly people. The décor of the bar and whole hotel is lovely!- but it comes at a cost. We really had to enjoy our 2 (small) drinks that cost us £13! Definitely would stay here again though as the location is a dream. After buying lots in the Liverpool One we could drop our bags off and then go back for more shopping! Our room was lovely (a king sized deluxe- probably not worth the extra- our friends were in a standard room and there was little difference!).

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Youngtraveller_iom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah J, Guest Relations Manager at Hilton Liverpool City Centre, responded to this review, 20 January 2014
Dear Young Traveller _ iom,
Thank you for taking the time to contact Trip Advisor regarding your stay here at the Hilton Liverpool. I am so pleased that you did enjoy your stay here at the hotel. If you have any further comments regarding what you feel would make our deluxe rooms more enticing please contact me directly.
Kind regards,
Sarah
Sarah.johnson3@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire, United Kingdom
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 12 January 2014

We had a weekend break at this hotel and were impressed. It was ideally situated for both the Albert Dock area and the shopping at @iverpool 1. The hotel and rooms were clean, bright, fresh and modern. Staff all very helpful and friendly. The breakfast was very good with plenty of choice and attentive staff. The only slight disappointment was that we were under the impression the wifi was complimentary then discovered it was chargeable - a bit disappointing in this day and age. All things considered, though, would definitely recommend it and return ourselves.

Room Tip: Our room was 203, great view of the dock area.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Annamariaval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah J, Guest Relations Manager at Hilton Liverpool City Centre, responded to this review, 17 January 2014
Dear petervalp,
Thank you for contacting Trip Advisor regarding your stay here at the Hilton Liverpool.
I am very pleased to see that you enjoyed your time at the hotel and in the city. In regards to the internet in the hotel, there is currently an in house offer of £7.50 per 24 hours in the room. In addition to this, we do have complimentary WIFI in the Lobby areas for our guests.
I sincerely hope that you do revisit the hotel in the near future.
Kind regards,
Sarah
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Liverpool City Centre

Property: Hilton Liverpool City Centre
Address: 3 Thomas Steers Way, Liverpool L1 8LW, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool > Central Liverpool
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa
Hotel Style:
#6 Spa Hotel in Liverpool
#16 Business Hotel in Liverpool
#17 Luxury Hotel in Liverpool
#26 Romantic Hotel in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Liverpool City Centre 4*
Number of rooms: 215
Reservation Options:
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Also Known As:
Hilton Liverpool Hotel Liverpool

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