We're Hilton Diamond members so would always try to choose a Hilton if we could. So, when we were in Liverpool with friends/family this was the natural choice - the hotel is in a great location, but that's where it ends. The rooms/décor is similar to the box standard 2/3 star Hilton's on motorway service stations (e.g. Northampton/Leicester) but with bar prices that will make your eyes water (£10 for a large glass of really cheap white wine). We stayed on a Saturday night when there was a huge hotel organised party in the lobby (loud music, drunks, people shouting, being sick - really unpleasant and scary for our young daughter).
Smaller things - this was the first time ever we haven't been given an upgraded room (reservations staff told us they could sell a premium room rather than give it to us). That said, the Exec Lounge was dingy and drab - thankfully there was Liverpool One next door so we could go out for breakfast (try Browns - breakfast was fantastic) and drinks. The hotel Reservations Manager also refused to honour a room rate my brother had booked months before - emails/phonecalls went unanswered. There was a general lack of basic courtesy by the reservations staff. He chose Hotel Indigo - which looked amazing.
Despite being an avid Hilton fan (as you can see from other reviews) - stay well clear of this one. Compared to the last Hilton we stayed at (Istanbul) this is miles apart.
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- Also Known As:
- Hilton Liverpool Hotel Liverpool