Found most of the staff's attitudes to be terrible. 3 times another guest was given a key to our room, when this was complained about they couldn't have been less helpful or apologetic.
Hotel evacuated in the middle of our first night, 4 & a half hours before we could re-enter, told to go and wait in a nearby hotel (Ibis) who refused us entry.
Other customers initially told to go & book alternative accommodation which would be refunded by Hampton (luckily we couldn't as cards still in room) but when they presented receipts they were told that the manager had had retracted this offer as they were . Witnessed a couple arguing about this being told that police would be called if they didn't leave the hotel.
They had no warning signs in communal areas that were still wet from sprinkler when we were allowed back in, after slipping & complaining about this was told to "be more careful".
Serious concerns over their evacuation plans - no checks what so ever, I'd taken a sleeping tablet & managed to sleep through 20 minutes of their fire alarm, there was still guests exiting 10 minutes after we went outside while staff were more interested in arguing with customers who had come downstairs wrapped in duvets - trying to get them to leave them inside.
Still waiting on a response to 2 emails asking for refund.
- Official Description (provided by the hotel):
- With an enviable location at Kings Mill Dock in the "Baltic Triangle" area, the Hampton by Hilton™ Liverpool City Centre hotel puts you near it all! We're close to Wapping, Salthouse, Canning and Albert docks, as well as the Echo Arena and BT Convention Centre. The Lime Street and James Street train stations are all less than three kilometers away, while Liverpool John Lennon Airport can be easily reached in minutes by car or coach transfer from Lime Street Station. Take a short walk from our Liverpool hotel and you'll experience the stunning architecture, exciting museums, world-class attractions, abundant nightlife and excellent dining this great city has to offer. If shopping is on the agenda, Liverpool ONE, a 1.65 million square-foot complex, is just steps from our Liverpool, UK hotel. The name "Liverpool" is also synonymous with football and we have two Premiership clubs, Everton and Liverpool, about five kilometers away. We're also just minutes from Aintree, home of the Grand National horse race. Whether you're traveling for business or pleasure, the Hampton by Hilton Liverpool hotel puts world-famous attractions at your doorstep. ... more less
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- Also Known As:
- Hampton By Hilton Liverpool City Centre Hotel Liverpool