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All reviews great location washing machine and dryer city centre apartment hotel one bedroom apartment great apartment great stay business or pleasure hanover street definitely stay here again bold street great shower walking distance business trip lime street bars and restaurants room was spotless
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Reviewed 3 December 2023 via mobile

We stayed at 3 ASR properties on this trip - Amsterdam, Liverpool and London.
The Quest Liverpool City Centre is in a convenient location and I agree with other guests that this is a plus for touring Liverpool. The apartment itself is equipped with basic necessities, but not quite with the quality as the other ASR properties. Although we were told there would be daily basic cleaning e.g. removal of trash from the room, this was not carried out. It would have been easier to inform guests where trash could be left, as in other ASR properties.
We were also disappointed with the staff at the reception. In every ASR property and indeed every hotel we had stayed at, the staff volunteers to help us book a taxi to go to the train station or airport. At Quest, when we requested for help, we were told staff are not allowed to assist guests in taxi bookings. No reason was given.

Date of stay: November 2023
Trip type: Travelled with family
Thank Leesah65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salvatore Guttilla, Guest Services / Front Office at Quest Liverpool City Centre, responded to this reviewResponded 2 January 2024

Dear Leesah65,

Thank you for taking the time to send us feedback on your recent stay. We are glad to know that you were happy with the location. Please accept our sincere apologies for the inconvenience happened, and we do understand your concern. I will make sure these feedbacks are passed onto all the team.

We are looking forward welcoming you back at Quest!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2023

Had a fantastic weekend in Liverpool and stayed at Quest in city centre. Staff were very friendly and helpful. Our studio accommodation was so comfortable, very clean and spacious. Will definitely be staying there again. Based in Church Street, so convenient for everything but could not hear any noise from street below. Well done guys, you’re doing a great job 😊

Date of stay: November 2023
Trip type: Travelled with family
1  Thank 157jaynee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salvatore Guttilla, Guest Services / Front Office at Quest Liverpool City Centre, responded to this reviewResponded 23 December 2023

Hello 157jaynee,

Thank you for taking the time to send us feedback on your recent stay. We are so happy to know that you enjoyed your stay and thank you so much for your kind words, I will make sure these are passed onto all the team.

We are looking forward welcoming you back at Quest very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2023

Perfect location. All the attractions we wanted to see were within walking distance from the hotel. Easy access. We booked a room with a kitchenette which allowed us to have a quick coffee and toast first thing in the morning. The hotel also has goodies to purchase on the reception floor, or you can order outside takeaways straight to your room. Clean rooms. Perfect showers. Reception only to pleased to help.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Clive S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salvatore Guttilla, Guest Services / Front Office at Quest Liverpool City Centre, responded to this reviewResponded 23 December 2023

Dear O4455UPclives,

Thank you very much for taking the time to leave us a review. We are happy to know that your were happy with the location and also the amenities, and our service has met your expectation.
I would also like to thank you for the feedback about the reception team, I will make sure to pass it on to them.

We are looking forward welcoming you back at Quest very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2023

For the price, this hotel was exceptional. The room was ideal, the facilities were great (full kitchen set up with everything you´d need, washing machine, tumble dryer, large flat sceen tv´s (on in each room), great wifi, massive bed in a seperate bedroom). The service was really good, efficient, friendly and prompt. The location is excellent and surrounded by everything you could even need. Obviously there are "better" (more sumptious) 5 star hotels, but, for the price, I found the Quest faultless. Chris the night manager needs a shout out too - what a great guy, went above and beyond

Room tip: The kitchen didn´t have little things like salt, pepper, olive oil etc. No biggie whatsoever for me but if you´re staying for some time, it´
Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Heathie8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salvatore Guttilla, Guest Services / Front Office at Quest Liverpool City Centre, responded to this reviewResponded 23 December 2023

Dear Heathie8,

Thank you very much for taking the time to leave us a review. We are happy to know that your were happy with your stay and our service has met your expectation.
I would also like to thank you for the feedback about the reception team, I will make sure to pass it on to them, especially Chris, who will be thrilled to hear this.

We are looking forward welcoming you back at Quest very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2023

I was there for a business trip, just a couple of nights. The room was spotless and had everything that I needed (the bathroom bits were fab). The bed was massive, comfortable and everything was just exactly as I needed. The staff were ALL great but a shout out to Chris the Spanish guy that works nights - he was brilliant

Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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Thank heaththomas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salvatore Guttilla, Guest Services / Front Office at Quest Liverpool City Centre, responded to this reviewResponded 23 December 2023

Dear Heaththomas,

Thank you very much for taking the time to leave us a review. We are happy to read that your were happy with your stay and have enjoyed our facilities.
I would also like to thank you for the feedback about the reception team, I will make sure to pass it on to them, especially Chris, who will be thrilled to hear this.

We are looking forward welcoming you back at Quest very soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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