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“Frayed around the edges”

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Heywood House Hotel
Ranked #15 of 97 Hotels in Liverpool
Certificate of Excellence
Leeds, United Kingdom
Level 4 Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Frayed around the edges”
Reviewed 4 June 2013

The hotel was well located and reasonably priced. However, the bathroom was showing its age with mould in the grout and a loose shower door that caused some difficulty when when trying to get into/out of the shower. Fairtrade tea and coffee would have been good addition.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EmmaMark_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review, 9 June 2013
Thank you for your comments; We are pleased to hear the location was idea for you during your time here. I am sorry to hear that the bathroom was not to our usual standards. We will forward this on to our House keeping and Maintenance team to be addressed. We will take your comments on board regarding tea and coffee and look into this moving forward. We hope these issues have not put you off choosing to stay with us in the future and we can welcome you back to our Hotel soon.
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1,561 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (203)
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English first
London, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 June 2013

Our trip to Liverpool was made by this lovely gem!
We were so impressed with the price and even more so with the beautiful rooms and perfect location.
The staff were wonderful and we didn't want to leave at the end of our 3 nights. Would absolutely recommend to anyone, any time.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review, 9 June 2013
Thank you for your kind comments on our Hotel! We are very pleased to hear you were impressed with your rooms and that you found our staff helpful during your stay. We will look forward to welcoming you back to our Hotel again on your next trip to Liverpool!
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Ipswich, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 May 2013

Another great stay at the Heywood House Hotel. Once again greeted at reception by lovely friendly welcoming staff. Room was fantastic, clean, very comfy and everything you need for a short stay for business including free wifi. I ate in the restaurant next door for breakfast and an evening meal. The staff here are also very friendly provide a great service. The food is amazing, really good quality and there is a nice atmosphere in the restaurant too. This was my third stay at the hotel. The hotels location is great, its in a really quiet spot, no noise at all yet your are a 5 min walk to the city centre for shopping and a few minutes from the docks. A great hotel with great staff.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alihobnob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review, 9 June 2013
Thank you for taking the time to post your lovely comments. We are delighted to hear you enjoyed your third stay with us! We appreciate your comments on our team members and we are pleased we can be a part of making your stay enjoyable for you. We will forward your kind comments on to our team. We look forward to seeing you at our Hotel again soon!
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belfast
1 review
Reviewed 29 May 2013

My daughter and I stayed in this very comfortable hotel 26/ 27 May 2013.Good deal 2 nights bb. plus one dinner. Staff very helpful and friendly. Bedroom airy and spacious.Ensuite quite luxurious! Large bath with powerful shower.
Freshly cooked generous breakfast and dinner served by served by competent and warm aimable staff.
Location first class.All we needed with in walking distance. Fully intend a return visit and am delighted to recommend Heywood House Hotel to anyone who is looking for a pleasant stay in Liverpool

  • Stayed May 2013, travelled with family
    • Value
    • Service
Helpful?
Thank mary q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review, 9 June 2013
Thank you for your lovely comments on our Hotel. We are delighted you enjoyed your stay with us and you found our staff helpful during your stay. We look forward to welcoming you back to our Hotel in the near future.
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Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 May 2013

A very convenient location. A few minutes walk from Liverpool One and close to the restaurants in the docks and the Tate. Friendly, helpful staff and although there was lots going on nearby, our room was quiet. Room was clean with everything we required including tea & coffee and complementary bottles of water. Would have liked to have had a vanity mirror in the bathroom but, apart from that, couldn't fault the room. Parked our car in the road outside but there is a car park nearby if required. Will definitely stay there again as its also 2 minutes away from James St train station.

Room Tip: Choose a room on 2nd+ floors as the pub next door could be noisy.
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kitty1605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review, 9 June 2013
Thank you for taking the time to post your comments; We are delighted to hear you enjoyed your stay with us and that the location was ideal for your needs. We hope to see you at our Hotel again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pontefract, England, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 May 2013

We stayed here 10th May over night for my boyfriends 21st. The location was perfect for doing anything we wanted... shopping, sightseeing and nightlife. On entering the hotel it was clear to see it was a well maintained hotel. As it was my boyfriends 21st that weekend I requested for there to be 21st decorations in the room for when we entered, this was a suprise for him and they did an excellent job for the money (£5!) As I got the room for the night through Trivago it was a brilliant offer. The room was beautiful and very clean and tidy, as well as the bathroom being really modern! Overall a great stay in a good location and friendly staff! I have rated the fitness and swimming pool average as we didnt use them but if they are anything like the room we stayed in im sure they would be very clean and nice to use.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Freya751
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review, 9 June 2013
Thank you for your positive comments on our Hotel! We are pleased to hear the location was ideal for your sightseeing and that we could be a part of making your boyfriend’s birthday enjoyable for you.We hope we can welcome you back to our Hotel in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 May 2013

I stayed in this hotel for one night as part of a groupon deal with my boyfriend, the hotel itself was lovely. Very nicely decorated, lovely staff especially the night man. I live in Liverpool and had never stayed at this hotel before, definitely wasnt disappointed, great idea of having discounted parking at L1 car park as with a late check out no one wants to have to get up early to make sure not to get a parking ticket from the street parking. We also had a meal in the restaurant next door at the noble house, again never been before and the food was lovely, the place itself was also very classy, would be nice to go to for a special occasion. I'd definitely stay again!

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review, 9 June 2013
Thank you for taking the time to post your lovely comments; We are pleased to hear you enjoyed your stay with us and that you enjoyed your meal. We appreciate your comments on our team members and will forward your comments on for you. We look forward to welcoming you back to our Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Heywood House Hotel

Property: Heywood House Hotel
Address: 11 Fenwick Street, Liverpool L2 7LS, England
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #15 of 97 Hotels in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:4 star — Heywood House Hotel 4*
Number of rooms: 35
Official Description (provided by the hotel):
Situated in the heart of Liverpool, the Heywood House Hotel combines original elegance with modern luxury. Carefully restored from what was the first bank in Liverpool, The Heywood House Hotel delicately blends old with new.Since its inauguration in March 2010, the Heywood House Hotel has built up a faithful following of discerning guests to Liverpool. Comfortable Hypnos beds, sumptuous fabrics and invigorating showers ensure you enjoy rest, relaxation and rejuvenation in equal measures! These luxuriously appointed rooms feature complimentary high-speed Internet access, iPod docking stations and all the comforts of sleek, chic and tasteful accommodation. Other in-room facilities include 32-inch flat screen satview TV, workdesk, welcome tray, safe, hairdryer, iron & ironing board. ... more   less 
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