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“Fantastic...can't wait to go back”

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Heywood House Hotel
Ranked #16 of 97 Hotels in Liverpool
Certificate of Excellence
Los Angeles, California
Level 4 Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Fantastic...can't wait to go back”
Reviewed 7 November 2013

We stayed here one night last May. We really enjoyed our stay. The location is safe and very convenient - walked to the cavern club as well as to Marks & Spencers and many restaurants, and very close to the dock. The hotel staff was friendly and very helpful. The room was very clean and the bed super comfortable. We had a great night sleep. The bathroom very modern with really nice soaps and shampoos. The only suggestion I have is that the mirror in the bathroom was so high that I could not see myself. Otherwise I will definitely 100% stay here again if I make it back to Liverpool.

Room Tip: Upper floor, away from elevator and/or dining room
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  • Stayed May 2013, travelled as a couple
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Helpful?
2 Thank LeyahD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review, 9 November 2013
Hi there, thanks for taking the time to leave such nice feedback. I am pleased to hear that you will return to us and we hope we see you soon. Let us know before you arrive and we will accommodate you in a more convenient room for mirror use.
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1,534 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (201)
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English first
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 November 2013

stayed here for 3 nights in a plush twin room. Our room was very quiet and had a balcony- not much of a view but nice to sit outside anyway! the location is perfect for town centre and cavern club. A 15 minute walk to the convention centre. staff were very friendly and helpful- couldn't ask for more. my only complaint is that i thought the breakfast options were expensive, but its easy enough to fine surrounding cafes and restaurants that sell breakfast. would absolutely recommend this hotel to anyone, and i wouldn't hesitate to stay again.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heliandmerl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review, 9 November 2013
Hi there! Thank you for taking the time to leave such nice feedback on our hotel. I am pleased to hear that the room and location were ideal for you, and that you had a positive experience with our staff. We look forward to welcoming you back to Heywood!
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Glasgow, United Kingdom
Level 5 Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 3 November 2013

My wife and I are just back from our first trip to Liverpool where we stayed for 3 nights in the Hotel which included breakfast each morning and 2 of the nights also included an evening meal. The Hotel is perfectly situated 2 minutes walk from the shops at Lord Street and Liverpool One Shopping centre and a 5 minute walk to the Albert Docks area. Our room 101 was above reception on the first floor overlooking the main street but we did not hear any noise during the night. The room was tidy and clean and had an excellent powerful shower in the bathroom - only criticism of the room was it was a bit dark even with all of the lights on. Food in the Hotel in the Bank Bar & Brasserie was excellent especially both evening meals with the staff very attentive.At Reception James was very helpful as we had a minor query over our bill on checking out which was rectified immediately. The Hotel also provides you with a 40% discount voucher for the nearby QPark within the shopping centre so our 3 days of parking was discounted from £45 to £29 - overall an excellent stay and we will definitely go back

Room Tip: We were in room 101 which was above reception and overlooking the main street but did not hear a sou...
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  • Stayed October 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Raymond9858
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review, 4 November 2013
HI Raymond, i’m really pleased to hear you enjoyed your first trip to Liverpool. I’m glad to hear that we can welcome you back to Liverpool and to our hotel – we look forward to seeing you both again! I will forward your positive feedback onto our restaurant staff and I shall see you soon. Give us a call directly in the future and we shall put you in one of our more brighter rooms.

Kind Regards,
James
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Ellesmere Port
Level 4 Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 November 2013

Fab hotel in the heart of the city, rooms spotless, receptionists both very accommodating and helpful, will definitely use this hotel again. We didn't have breakfast but the Fenwick Cafe next door was excellent, we had been to a concert in town on Friday night then enjoyed the museums and cathedrals on the Saturday.

Room Tip: Room 203 was very quiet
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank K4FAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review, 4 November 2013
Evening! Great to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future. I will pass your positive feedback on to our reception team. See you soon!
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1 review
Reviewed 2 November 2013

Stayed here recently, just for the night. Hotel was easy found, close to city centre for shops, bars and restaurants. Bed was comfortable and shower and bath were big and spacious. Would stay again. It is a little expensive but you get what you pay for and the service was great.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mi3wjt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review, 4 November 2013
Hi there! Thanks for leaving such positive feedback on our hotel. I am pleased to hear that everything from the room to the location was ideal for you. I am also pleased to hear that we can expect to see you return, check out our website for our Special Offers page or call us directly and see what the best rate we can give you as a returning guest.
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North Shields
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 November 2013

Our first visit to Liverpool started with a very welcoming reception from James, and the rest of the front of house staff were very helpful. Room 306 was really nice with beams and a balcony. The special offer dinner of steak and a bottle of wine was excellent value and very tasty. One criticism would be the breakfast which we only tried once. The eggs were freshly cooked but the rest of the food had been sitting around for a while! The hotel is excellently positioned for the Pier Head and all the other attractions were walkable. Really good value for a 3 night midweek stay in Liverpool. Try it!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Maureen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review, 4 November 2013
Hi Maureen, thank you for taking the time to leave feedback on our hotel, i’m pleased to hear that you enjoyed your stay and that you had a good time here in Liverpool; i’m glad I could also play a part in welcoming you to our hotel, I hope I get to meet you again in the future. I’m sorry our breakfast was not up to standard, and that this deterred you from returning to breakfast, I will hand this feedback over to our kitchen staff.

Kind Regards,
James
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Anglesey
Level 3 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 31 October 2013

Just got back from a very enjoyable stay at Heywood House. This hotel is perfect for anything you might want to do. Close to city center, Albert Docks, pier Head and many other interesting places to visit.
The Hotel itself is excellent in always and extreemly good value for money.
The staff are very pleasant and helpfull.
We cannot fault it in any way and thoroughly recommend this Hotel.
Many thanks to all the staff.
Tom and Carol Davies
(Anglesey)

Room Tip: room at front of hotel was very quiet
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AngleseyJack45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeywoodHH, Front Office Manager at Heywood House Hotel, responded to this review, 1 November 2013
Thank you for taking the time to post your lovely comments; We are delighted to hear you enjoyed your stay here and that the location was ideal for all your sightseeing! We try to offer the best level of service and appreciate this has been noted in our team. We appreciate your recommendation, It was a pleasure to have you here and we will look forward to seeing you again on your next trip to Liverpool.
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Additional Information about Heywood House Hotel

Property: Heywood House Hotel
Address: 11 Fenwick Street, Liverpool L2 7LS, England
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #16 of 97 Hotels in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:4 star — Heywood House Hotel 4*
Number of rooms: 35
Official Description (provided by the hotel):
Situated in the heart of Liverpool, the Heywood House Hotel combines original elegance with modern luxury. Carefully restored from what was the first bank in Liverpool, The Heywood House Hotel delicately blends old with new.Since its inauguration in March 2010, the Heywood House Hotel has built up a faithful following of discerning guests to Liverpool. Comfortable Hypnos beds, sumptuous fabrics and invigorating showers ensure you enjoy rest, relaxation and rejuvenation in equal measures! These luxuriously appointed rooms feature complimentary high-speed Internet access, iPod docking stations and all the comforts of sleek, chic and tasteful accommodation. Other in-room facilities include 32-inch flat screen satview TV, workdesk, welcome tray, safe, hairdryer, iron & ironing board. ... more   less 
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