Me and my partner stayed at the hotel on the 14/02/14 to the 16/02/14, our two night stay was booked through late rooms and we decided to pay a little more then usual with it been both valentines day and my birthday. We arrived 30 minuets early and we were checked in straight away. I feel I should warn other couples booking through sites such as laterooms that you are not informed about the £50 deposit against possible damages, luckily we had been on tripadvisor before hand so knew that a deposit would need to be paid. We stayed in room 106, this is a corner room which has two outside walls, there is a lovely little corridor that holds the wardrobe and a long mirror. There was a double bed in the room with a desk/dressing table and a en suit bathroom with a bath and shower head.
I had already seen reviews from a few customers who had stayed to advise they were misled by the photographs displayed on both the hotel website and also sites such as late rooms. When we arrived there was already one customer inquiring as to why his room did not have a roll top bath as this was what was advertised on the site. I think if i had not done my research I would have been disappointed, I had prepared myself to expect a room that differed from the photos online as I had checked before hand. It seems as if the professional photos of the large bedrooms and the roll top bath seem to dominate the website so anyone who is booking a 'Plush' double room or 'Superior' double room as described on laterooms is misled to believe this is what to expect, however when reading through the information on the website for Heywood House it is noted only one bedroom has these facilities. In my opinion these photographs need to be updated and also the website information changed to make it clear exactly what to expect from the 'Plush' rooms in the hotel.
As noted before our room was a corner room (106) this room had two outside walls, we stayed in the hotel on a cold February weekend (when uk storms were at an all time high) the weather in Liverpool was terrible and one thing that did put a downer on our weekend was the fact our heating did not work. We informed the young man working on reception on the Friday evening and he checked the heating and said sorry that it wasn't working and provided us with a heater. This was all well and good for when we were in the room however, anyone who has used an electric heater before will be more than aware you can not and should not leave them on when you are not in the room. We were out for a good 5 hours Friday evening and returned to a cold room & extremely cold bathroom, the same happened on Saturday evening as nobody came to check on the situation on Saturday. This to me was disappointing for a 4* hotel.
All in all our stay in Liverpool was nice, we visited the Laughter House next door to the hotel for a comedy night and would highly recommend this to anyone who loves comedy. The hotel location was fantastic so central and close to everything & I loved the decor it was modern and did feel extremely clean. On reflection we did enjoy our stay, the service that we did have was good, they did keep our bags after check out for a few hours which i thought was lovely and we did sleep well. The dressing gowns, the bath salts/toiletries and rubber duck were nice touches however, I will stress I do feel the hotel should meet expectations and I do feel some of the advertising is not 100% honest.
- Official Description (provided by the hotel):
- Situated in the heart of Liverpool, the Heywood House Hotel combines original elegance with modern luxury. Carefully restored from what was the first bank in Liverpool, The Heywood House Hotel delicately blends old with new.Since its inauguration in March 2010, the Heywood House Hotel has built up a faithful following of discerning guests to Liverpool. Comfortable Hypnos beds, sumptuous fabrics and invigorating showers ensure you enjoy rest, relaxation and rejuvenation in equal measures! These luxuriously appointed rooms feature complimentary high-speed Internet access, iPod docking stations and all the comforts of sleek, chic and tasteful accommodation. Other in-room facilities include 32-inch flat screen satview TV, workdesk, welcome tray, safe, hairdryer, iron & ironing board. ... more less
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