Great location and excellent great value for money. Staff friendly and helpful. Accommodation clean, stylish, comfortable. Room a bit chilly, lighting generally poor and dead bulb in bathroom not replaced despite two requests.More
Great location and excellent great value for money. Staff friendly and helpful. Accommodation clean, stylish, comfortable. Room a bit chilly, lighting generally poor and dead bulb in bathroom not replaced despite two requests.MoreShow less
Dear Tony A,
Thank you for reviewing your stay with us. We're glad to hear you found the staff helpful and your stay was a comfortable one. I apologise for the issues you had during your stay and I will be investigating as to why your concerns were not addressed. We hope you enjoyed your visit to Liverpool.
Stayed here for 3 nights in a family room, Friday to Monday. Fantastic value as room had everything you could possibly need without any of the usual extra charges you get in some hotels. Free wi-fi(which was a godsend as I had 2 teenage sons with me), iron and board in room, hairdryer in room, kettle, cups and well stocked with tea, coffee etc. flat screen tv on wall with plenty of channels. Location is very central and only a 5 minute walk from Liverpool One shopping centre and also a couple of minutes walk to Albert Dock area. I didn't have breakfast in the hotel mainly because my 2 sons like a long lie so we had breakfast just round the corner in a nice little cafe called Fenwick's which did a large breakfast for £5.60.Taxi's outside hotel all the time which we made use of to get to Goodison Park for a game on the Sunday which only cost £7 fare. All in all a very pleasant weekend in Liverpool which I found a very friendly place similar to my city Glasgow and hotel I can't speak highly enough of. Book this hotel you won't regret it.
I don't think we could have asked for a better review. Thank you for your comments. I have passed on your review to the rest of our team who are pleased you enjoyed your stay with us and the facilities we provide. We hope you and your sons had a great time at the football match.
Visiting friends and family for Xmas a bolt hole was necessary. My room was perfect with everything required. Staff friendly and helpful. Location ideal with a walk across the road to the river front and Pier Head. All of this on Xmas Eve and Xmas Day for £40!!! Brilliant
Dear Leslie P,
Thank you for reviewing your stay with us. We're happy to hear you enjoyed our stay with us and found the location handy and the staff helpful. We hope you had a great Christmas in Liverpool!
We stayed here for one night due to a conference at the echo arena. Excellent location as it was a slow 10 minutes walk. Was fabulous to stay so close to the Albert Docks and was easy to find from the train station on foot after a 20 min walk through the city centre.
We weren't a fan of breakfast as it seems this hotel was full of coach-loads of tourist groups who descend upon breakfast or reception en mass and leave nothing behind! Food wasn't replenished quickly enough and the breakfast area was left in a state - I felt sorry for the one employee left to deal with the mess - perhaps some more helpers in this situation would help him to deal with the mess quicker - so we would feel able to eat the food left behind in a less grotty area!
Cannot fault the beds or actual rooms. Staff were friendly (once they realised we were separate to the coach group!)
Thank you for your review of the hotel. We are happy you found the rooms pleasing and the location handy for your stay. I am sorry to hear that you weren't impressed with the breakfast area. It can get very busy in the morning and we are investigating ways to improve the situation. We hope you enjoyed the conference and your time in Liverpool.
A nice hotel with a great location next to james st station. Clean and tidy, the staff were very polite and pleasant. We would stay there again. Handy for shopping and albert dock. The breakfast was very good and plenty of it.
Dear Gwynfryn H,
Thank you for a great review. We really appreciate your comments and we're happy to hear you had a great time staying with us. We love to hear our guests would stay with us again and we hope to see you again on your next visit to Liverpool.
Best location we could have chosen in between the town centre and the docks, handy for everything. Trains, buses taxi's outside. The room was basic but no less than other more expensive hotels.Very good customer service when we accidently spilled a drink on the bed they responded with a very few minutes. Staff were down on hands and knees scrubbing and cleaning doors outside of the rooms, so felt the rooms received the same good attention. Ice machines in corridors very good extra. Room was comfortably heated. Didn't use the restaurant so can't comment on food. Staff very friendly helpful and welcoming. No view from room 516 but no street noise either.
Thank you for your review of our hotel. We're pleased you found our location handy for your stay and the staff were helpful. We do work hard to ensure the rooms maintain a high standard of cleanliness and we're happy you found this. We hope you enjoyed your visit to Liverpool.