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“A bit of a 'downgrade' for this Hotel” 3 of 5 bubbles
Review of Holiday Inn Express Liverpool-Albert Dock

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Holiday Inn Express Liverpool-Albert Dock
Ranked #37 of 99 Hotels in Liverpool
Certificate of Excellence
Isle of Man
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“A bit of a 'downgrade' for this Hotel”
3 of 5 bubbles Reviewed 7 February 2012

I've often stayed at this Hotel. On the plus side, it's in a great location on the Albert Dock- central for so many Liverpool attractions. The building itself is quite spectacular- the Hotel is one of the old brick warehouses which have been very sympathetically refurbished. This means that the corridors are wide, the rooms quite a reasonable size, the walls solid, and it doesn't feel like a 'chain' hotel because of the architecture. It is usually quiet also, which is a big plus for such a central location. The staff are very friendly and helpful. However, I have noticed the price seems to be creeping ever higher without the facilities to go with this. My last visit coincided with a very cold spell in the UK, and boy, did this indicate some issues. The heating in the bedrooms is totally inadequate- just one rather ancient wall mounted radiator, and since the windows are not really double glazed (just a second set of ill fitting single glazed windows about 6inches away from the first) there was not much of a barrier to the cold outside air. Until another guest gave me the tip to ask for another 'key' so that I could keep the electricity active in the room while I was out, I usually had to wear outdoor clothes for some time until the room temperature crept up to anything approaching comfortable.There is no heating in the shower room at all, so you have to psyche yourself up to have a shower! The breakfast, included in the price, is OK though far from exciting. I would rather pay less for the room and go elsewhere for breakfast.With new Hotels seeming to pop up all the time in Liverpool I think the Holiday Inn needs to spend a little money on this one otherwise we loyal customers may move somewhere warmer.

  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank flottyIsleofMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXAlbertDock, General Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review, 29 February 2012
Thank you for posting a summary of your recent stay at the hotel, I fully appreciate your comments and they will be used constructively to further improve on service and quality standards within the hotel.
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1,403 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (355)
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Lincoln
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 4 February 2012

Stayed for 2 nights and loved the location on the Albert Dock. We stayed in a hotel last year near the centre and that suited us too, for different reasons.
Love how they have incorporated the hotel into the old building.Our room was very comfortable and overlooked the dock.
Reception staff were excellent- very helpful. We got a discount voucher to eat in a nearby restaurant and really enjoyed the meal.
If you wanted to walk into Liverpool One and the centre it wouldn't take long.
The only hiccup was the fire alarm going off very early in the morning. It was a false alarm but we never saw any of the staff as we stood outside in the cold to explain what was going on.
Would definitely return.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank shadowstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXAlbertDock, General Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review, 29 February 2012
Pleased to hear that your found the reception staff excellent during your recent stay at the hotel. Whilst I can appreciate that the fire alarm activation was an inconvenience all fire alarms are treated with improtance and a full evacuation is carried out on each alarm activation for the safety and security of all concerned.
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London, United Kingdom
Level Contributor
52 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 bubbles Reviewed 3 February 2012

Stayed here for a wedding. Room was excellent quality, clean and well equipped for a budget range hotel. Long corridors meant a long walk and lift was too small and slow. Staff very helpful and pro-active sometimes hindered by by their IT (it couldn't cope with getting right names into multiple rooms on one booking- recommend their IT people look at the De Vere site for how to do it!). Breakfast poor - but staff were working hard again. I'd stay again but know its limitations

  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Karuthers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXAlbertDock, General Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review, 29 February 2012
Thank you for your comments regarding your recent stay at the hotel, I'm pleased to hear that the staff were helpful.
Breakfast is something which is continually under review at the hotel and by Holiday Inn to improve the breakfast experience for guests, your comments will be taken on board and reviewed.
With regards to problems with your group names on arrival, if you would like to contact me directly at the hotel I can look into your specific group booking.
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Sligo, Ireland
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 30 January 2012

Our second time staying in this hotel.Like last year it did not disappoint.The location is fantastic, a walk from everywhere,The rooms are a good size and offer a great view of the docks and ships.If you have kids then there are plenty of attractions within a stroll of the hotel and you are not stuck for places to eat in the environs.So the breakfast gets hectic, but that's what happens when everyone arrives at the same time and the staff do their best.The staff at reception are very helpful and friendly.
Will we stay there again?? you bet.

  • Stayed January 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Gucks26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXAlbertDock, General Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review, 29 February 2012
Please to hear that you were pleased with your recent stay at the hotel. As a hotel we are proud of the positive customer service comments we receive and it is always something we continually try to improve on.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norway
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 30 January 2012

Stayed a few times in this hotel. Good location at The Albert Dock and close to everything. Clean rooms and friendly staff. Breakfast is continental and not much to speak about though. Wifi was awfully slow and needs to be speeded up. With all the new hotels popping up around the city centre this hotel has slipped down the pecking order.

  • Stayed January 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Knut1892
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXAlbertDock, General Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review, 29 February 2012
I'm not sure if the team at reception made you aware of the different WiFi options available to you at the hotel but we do offer dual speed internet access. The free WiFi has a limited bandwidth and can at peak times be slow, the premium WiFi access is charged at £5 per 24 hours and guarantees a high speed connection.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Banbury, United Kingdom
Level Contributor
51 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
5 of 5 bubbles Reviewed 30 January 2012

I stayed at this hotel for one night during the 2011 Labour Party Conference, and I have to say I was most impressed.

Check-in was swift, the public areas clean and tidy and the room was huge for a budget hotel. This is a great example of how converting an old building (Docks) can be done well.

This hotel is next door to the Beatles Museum which also hosts a Starbucks if that's your thing, walking distance to many restaurants, bars and the conference centre. The city centre is a short walk away.

Would have no problems staying here again.

Room Tip: I always request a high-floor.
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  • Stayed October 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DarrenTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXAlbertDock, General Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review, 29 February 2012
Thank you for your positive comments posted about the hotel. I hope you enjoyed your time in Liverpool and found the party conference beneficial - the hotel was certainly ideally located for your conference.
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Dublin, Ireland
Level Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed 30 January 2012

I stayed here at the end of January with my partner during a recent trip to Liverpool.
We absolutely loved Albert dock! Its an excellent location if you want a beautiful setting only 5 mins walk to the center of Liverpool One and the famous Mathew Street. There are plenty of bars/restaurants/nightclubs on your doorstep in Albert Dock too.
The Hotel itself was great value for money, the rooms are small but perfectly formed, the bathroom was a decent size containing a shower but no bath. The hotel is up two stories so all rooms have a view of Albert Dock or the Echo Wheel. There are two elevators and a stairs. The staff at reception were more than happy to help with any queries we had. A buffet breakfast was part of the deal at this hotel and was constantly being re-stocked so need to get up early to beat the rush. Hotel had a bar, wifi, a business centre and a place for left luggage.
The price we paid for all this for two nights was excellent! I would recommend this hotel to couples, stag/hen parties and familes just because there is so much for everyone around this area of Liverpool!

Room Tip: Ask for a room facing the Dockside as its the opposite side to the entrances for all the bars and ni...
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Loubox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXAlbertDock, General Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review, 29 February 2012
Glad to hear that you found the location of the hotel ideal and that the price you paid was value for money. I trust you enjoyed your stay in Liverpool.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Liverpool-Albert Dock

Property: Holiday Inn Express Liverpool-Albert Dock
Address: Albert Dock, Liverpool L3 4AD, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#25 Family Hotel in Liverpool
#30 Business Hotel in Liverpool
#32 Romantic Hotel in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Liverpool-Albert Dock 3*
Number of rooms: 135
Official Description (provided by the hotel):
The Express by Holiday Inn Liverpool has been developed within the Britannia Pavillion, Albert Dock. A group of 19th Century Grade one listed warehouses, made entirely from cast iron & red brick. The Albert Dock is now the largest group of Grade One listed buildings in the UK and as such the Express by Holiday Inn Liverpool has retained many of the original features. Today the Warehouse has been beautifully renovated and now offers 135 bedrooms, which offer choice and flexibility to business and leisure clients alike. All rooms feature Wi-Fi, modem points, direct dial telephones, power showers, hairdryers, tea/coffee making facilities and fully interactive colour TV's showing Sky TV & Pay Movies. Our conference rooms can accommodate up to 35 delegates and also have their own unique decor. Also located in The Albert Dock are numerous quality restaurants and bars all within a minutes walk. Be sure to book a table at weekends. We are located just five minutes walk from Liverpool's vibrant town centre where you will find one of the busiest and friendliest nights out in the country. The hotel is situated opposite the New Echo Arena and BT Convention Centre. ... more   less 
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Also Known As:
Holiday Inn Express Liverpool-Albert Dock Hotel Liverpool
Holiday Inn Liverpool

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