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“Very good budget hotel- will stay again.”

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Holiday Inn Express Liverpool-Albert Dock
Ranked #31 of 99 Hotels in Liverpool
Certificate of Excellence
Reviewed 15 February 2012

Booked this as a special deal- £59 for twi room, including breakfast. Lovely spacious hotel, exposed brickwork, vauted ceilings, and great position overlooking the Mersey. Would recommend.

  • Stayed: February 2012, travelled with family
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Thank sisgb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXAlbertDock, General Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this reviewResponded 29 February 2012

Pleased to hear that you enjoyed your recent stay at the hotel and that you would like to stay again. If you are not already if you speak to reception on arrival they can register you for our loyalty programme Prioirty Club so you can start collecting points each time you stay at Holiday Inn worldwide.

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1,168 - 1,174 of 1,563 reviews

Reviewed 14 February 2012

We arrived at the hotel to be told that we had 25% off parking so a good start - got to the room, fantastic view of teh ablert dock and the room was stunning with it still having the original features from the warehouse left in it.

Bed very comfy with an excellent shower in the bathroom

excellent location for the city centre being a 4/5 min walk - if you dont want that the shops and bars on the dock are fantastic.

Breakfast looked good but we didnt eat there as we had to be somewhere

Dont hesitate to book this hotel, great value, great location

  • Stayed: February 2012, travelled as a couple
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Thank Kelly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXAlbertDock, General Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this reviewResponded 29 February 2012

The hotel does boast an excellent location on Albert Dock, I'm glad you were pleased with where the hotel was situated.

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Reviewed 9 February 2012

My partner and myself stayed here on 8th Feb 2012. Friendly, helpfull staff, rooms, spotless, the old dock fixtures added to the experience, I would reccomend this hotel to anyone.

  • Stayed: February 2012, travelled as a couple
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1  Thank Kelly P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXAlbertDock, General Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this reviewResponded 29 February 2012

Glad to hear you enjoyed your recent stay at the hotel, thank you for your positive comments posted.

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Reviewed 7 February 2012

I've often stayed at this Hotel. On the plus side, it's in a great location on the Albert Dock- central for so many Liverpool attractions. The building itself is quite spectacular- the Hotel is one of the old brick warehouses which have been very sympathetically refurbished. This means that the corridors are wide, the rooms quite a reasonable size, the walls solid, and it doesn't feel like a 'chain' hotel because of the architecture. It is usually quiet also, which is a big plus for such a central location. The staff are very friendly and helpful. However, I have noticed the price seems to be creeping ever higher without the facilities to go with this. My last visit coincided with a very cold spell in the UK, and boy, did this indicate some issues. The heating in the bedrooms is totally inadequate- just one rather ancient wall mounted radiator, and since the windows are not really double glazed (just a second set of ill fitting single glazed windows about 6inches away from the first) there was not much of a barrier to the cold outside air. Until another guest gave me the tip to ask for another 'key' so that I could keep the electricity active in the room while I was out, I usually had to wear outdoor clothes for some time until the room temperature crept up to anything approaching comfortable.There is no heating in the shower room at all, so you have to psyche yourself up to have a shower! The breakfast, included in the price, is OK though far from exciting. I would rather pay less for the room and go elsewhere for breakfast.With new Hotels seeming to pop up all the time in Liverpool I think the Holiday Inn needs to spend a little money on this one otherwise we loyal customers may move somewhere warmer.

  • Stayed: February 2012, travelled on business
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2  Thank flottyIsleofMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXAlbertDock, General Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this reviewResponded 29 February 2012

Thank you for posting a summary of your recent stay at the hotel, I fully appreciate your comments and they will be used constructively to further improve on service and quality standards within the hotel.

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Reviewed 4 February 2012

Stayed for 2 nights and loved the location on the Albert Dock. We stayed in a hotel last year near the centre and that suited us too, for different reasons.
Love how they have incorporated the hotel into the old building.Our room was very comfortable and overlooked the dock.
Reception staff were excellent- very helpful. We got a discount voucher to eat in a nearby restaurant and really enjoyed the meal.
If you wanted to walk into Liverpool One and the centre it wouldn't take long.
The only hiccup was the fire alarm going off very early in the morning. It was a false alarm but we never saw any of the staff as we stood outside in the cold to explain what was going on.
Would definitely return.

  • Stayed: January 2012, travelled as a couple
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2  Thank shadowstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXAlbertDock, General Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this reviewResponded 29 February 2012

Pleased to hear that your found the reception staff excellent during your recent stay at the hotel. Whilst I can appreciate that the fire alarm activation was an inconvenience all fire alarms are treated with improtance and a full evacuation is carried out on each alarm activation for the safety and security of all concerned.

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Reviewed 3 February 2012

Stayed here for a wedding. Room was excellent quality, clean and well equipped for a budget range hotel. Long corridors meant a long walk and lift was too small and slow. Staff very helpful and pro-active sometimes hindered by by their IT (it couldn't cope with getting right names into multiple rooms on one booking- recommend their IT people look at the De Vere site for how to do it!). Breakfast poor - but staff were working hard again. I'd stay again but know its limitations

  • Stayed: September 2011, travelled as a couple
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2  Thank Karuthers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXAlbertDock, General Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this reviewResponded 29 February 2012

Thank you for your comments regarding your recent stay at the hotel, I'm pleased to hear that the staff were helpful.
Breakfast is something which is continually under review at the hotel and by Holiday Inn to improve the breakfast experience for guests, your comments will be taken on board and reviewed.
With regards to problems with your group names on arrival, if you would like to contact me directly at the hotel I can look into your specific group booking.

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Reviewed 30 January 2012

Our second time staying in this hotel.Like last year it did not disappoint.The location is fantastic, a walk from everywhere,The rooms are a good size and offer a great view of the docks and ships.If you have kids then there are plenty of attractions within a stroll of the hotel and you are not stuck for places to eat in the environs.So the breakfast gets hectic, but that's what happens when everyone arrives at the same time and the staff do their best.The staff at reception are very helpful and friendly.
Will we stay there again?? you bet.

  • Stayed: January 2012, travelled with family
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3  Thank Gucks26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXAlbertDock, General Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this reviewResponded 29 February 2012

Please to hear that you were pleased with your recent stay at the hotel. As a hotel we are proud of the positive customer service comments we receive and it is always something we continually try to improve on.

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Additional Information about Holiday Inn Express Liverpool-Albert Dock

Address: Albert Dock, Liverpool L3 4AD, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#14 Family Hotel in Liverpool
#30 Business Hotel in Liverpool
#32 Romantic Hotel in Liverpool
Price Range: £57 - £170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Liverpool-Albert Dock 3*
Number of rooms: 135
Official Description (provided by the hotel):
The Express by Holiday Inn Liverpool has been developed within the Britannia Pavillion, Albert Dock. A group of 19th Century Grade one listed warehouses, made entirely from cast iron & red brick. The Albert Dock is now the largest group of Grade One listed buildings in the UK and as such the Express by Holiday Inn Liverpool has retained many of the original features. Today the Warehouse has been beautifully renovated and now offers 135 bedrooms, which offer choice and flexibility to business and leisure clients alike. All rooms feature Wi-Fi, modem points, direct dial telephones, power showers, hairdryers, tea/coffee making facilities and fully interactive colour TV's showing Sky TV & Pay Movies. Our conference rooms can accommodate up to 35 delegates and also have their own unique decor. Also located in The Albert Dock are numerous quality restaurants and bars all within a minutes walk. Be sure to book a table at weekends. We are located just five minutes walk from Liverpool's vibrant town centre where you will find one of the busiest and friendliest nights out in the country. The hotel is situated opposite the New Echo Arena and BT Convention Centre. ... more   less 
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Also Known As:
Holiday Inn Express Liverpool-Albert Dock Hotel Liverpool
Holiday Inn Liverpool

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