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“Great hotel” 4 of 5 bubbles
Review of Holiday Inn Express Liverpool-Albert Dock

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Holiday Inn Express Liverpool-Albert Dock
Ranked #37 of 99 Hotels in Liverpool
Certificate of Excellence
Cambridge, England, United Kingdom
Level Contributor
103 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Great hotel”
4 of 5 bubbles Reviewed 12 August 2013 via mobile

Have stayed in many holiday inns and this is one of my favourites. Lovely modern hotel overlooking the Mersey and the docks. Big modern room with lots of space. Think it use to be an old warehouse. Lovely place to eat brekky overlooking the docks. Excellent position for all attractions. Only fault is the parking which you have to walk to, not much fun if its raining. Would love to stay again.

  • Stayed May 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Julie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXAlbertDock, General Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review, 10 September 2013
Pleased to hear that you enjoyed your recent stay with us - you are correct the building is a converted warehouse, in fact Albert Dock is the largest Grade 1 Listed Building in the country. We do have a couple of options for parking one of which is just across the road, the cheaper option is unfortunately a couple of minutes walk away - reception can give more info.
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1,403 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (355)
Date | Rating
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English first
Brisbane, Australia
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 11 August 2013

i was booked into the beechmount hotel which i found old and rundown so at last minute had to find a place to stay
staff were very friendly and told us they only had a smokers room left
we booked in and found that you could not smell any smoke at all
the refurbished wharf has been done up beautiful
very spacious and clean
handy to all eateries and bars
i highly recommend a stay at this hotel

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank fisherman5091
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXAlbertDock, Guest Relations Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review, 14 August 2013
Thank you for your comments, we love to hear good recommendations for our hotel, we hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed 9 August 2013

Just returned back from a night here.
he hotel is very clean and well kept.

The best thing is the views over Albert dock-they were amazing!! Also great location with regards to bars/restaurants.

Staff were very helpful and friendly.

Only downside were I like a bath not a shower-but not the end of the world and also no ar-con.

Otherwise lovely stay and would def stay again.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank larzy26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXAlbertDock, Guest Relations Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review, 14 August 2013
Thank you for your lovely review, we are really fortunate to have such a wonderful location and some amazing views, we look forward to welcoming you back to our hotel and city soon.
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Horton, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 9 August 2013

We would have given the hotel a five-star rating but the breakfast was a let-down. We loved the room, comfortable, clean, as near perfect as you can get it. So near the Tate Liverpool which was the reason for our visit. However, how difficult can it be to provide a decent "continental breakfast"? The "warm fresh croissants" advertised were cold and stodgy, the coffee simply undrinkable, the orange juice watered down. Surely, with a bit of better management, all this could be remedied in no time. First and foremost, please get a better coffee machine.

Room Tip: Make sure you get a room with river view and on the 4th floor. Brilliant.
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  • Stayed August 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Settleyorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXAlbertDock, Guest Relations Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review, 14 August 2013
Thank you for taking the time to review our hotel, I am sorry to hear your disappointment with breakfast, we appreciate all feedback and do use it constructively to improve our standards. We hope we could welcome you back to our hotel soon.
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Bath, United Kingdom
Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 4 August 2013

This is a lovely budget hotel. We booked a family room and there was plenty of room for two adults and a child. Fantastic view of docks, fab location, very clean and lovely bathroom ( cleaning staff to be commended as it was spotless and I've stayed in a lot more expensive hotels without this level of cleanliness!) Bed very comfy and a choice of pillows. My only gripe with the room was that there was no air conditioning which you do expect as standard. Very warm when we went ( August 2nd) so sleeping was uncomfortable. Breakfast wasn't great either - not much of it and limited choice. Staff weren't replenishing the breakfast so when we went down at 10am (breakfast closed at 10.30) there was hardly anything there and what was there was old. Other than that this really is a nice hotel, so don't let the comments about air conditioning and breakfast put you off. The staff is lovely, the hotel spotless and the location and views amazing.

  • Stayed August 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Julia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXAlbertDock, Guest Relations Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review, 5 August 2013
Thank you for taking the time to review our hotel, with regards to breakfast as with all Holiday Inn Express hotels we serve a continental breakfast plus three hot items which are sausages, scrambled egg and baked beans. This year the weather in the UK has been a lot higher than normal, and normally the breeze from the river keeps us cool, as you can appreciate putting air conditioning in a Grade I listed building would not be as straightforward as in a standard building. Thank you for your comments regarding the team they will be appreciative as they do work hard to deliver the highest cleanliness and service standards possible.
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Nottingham, United Kingdom
Level Contributor
131 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed 4 August 2013

I have stayed at this hotel on several occasions as it is close to the city centre just a few minutes walk to Liverpool One. It is situated in Albert Dock close to museums, bars, restaurants and the Arena. You can park in the AAA car park for the Arena for which you will get a 25% discount voucher from the hotel reception which you put into the machine on level 1 when departing. Alternatively the hotel is a short walk for St James station if travelling by train. If you request a low numbered room on floors 2, 3 or 4 you will have a view over Albert Dock which is a good quiet part of the hotel with no outside noise. Always book on the Holiday Inn site for the best price. You can also get 20% off food at the nearby Blue or Pan Am restaurants in Albert Dock if you request a voucher from reception.

  • Stayed August 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mel271
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXAlbertDock, Guest Relations Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review, 5 August 2013
Thank you for your detailed review of our hotel, we really do appreciate feedback for other travellers to read. We look forward to welcoming you back to our hotel soon.
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Dublin, Ireland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 31 July 2013

Fabulous Hotel overlooking the Albert Dock spacious bedroom very clean lovely staff good food only a short walk to shops I am really looking forward to going back to the Holiday Inn Express in the beautiful city of Liverpool in October

  • Stayed September 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kate1957B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEXAlbertDock, Guest Relations Manager at Holiday Inn Express Liverpool-Albert Dock, responded to this review, 5 August 2013
Thank you for your lovely comments, we are really fortunate to have such a wonderful location and building. We look forward to welcoming you back in October.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Liverpool-Albert Dock

Property: Holiday Inn Express Liverpool-Albert Dock
Address: Albert Dock, Liverpool L3 4AD, England
Phone Number:
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#25 Family Hotel in Liverpool
#30 Business Hotel in Liverpool
#32 Romantic Hotel in Liverpool
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Liverpool-Albert Dock 3*
Number of rooms: 135
Official Description (provided by the hotel):
The Express by Holiday Inn Liverpool has been developed within the Britannia Pavillion, Albert Dock. A group of 19th Century Grade one listed warehouses, made entirely from cast iron & red brick. The Albert Dock is now the largest group of Grade One listed buildings in the UK and as such the Express by Holiday Inn Liverpool has retained many of the original features. Today the Warehouse has been beautifully renovated and now offers 135 bedrooms, which offer choice and flexibility to business and leisure clients alike. All rooms feature Wi-Fi, modem points, direct dial telephones, power showers, hairdryers, tea/coffee making facilities and fully interactive colour TV's showing Sky TV & Pay Movies. Our conference rooms can accommodate up to 35 delegates and also have their own unique decor. Also located in The Albert Dock are numerous quality restaurants and bars all within a minutes walk. Be sure to book a table at weekends. We are located just five minutes walk from Liverpool's vibrant town centre where you will find one of the busiest and friendliest nights out in the country. The hotel is situated opposite the New Echo Arena and BT Convention Centre. ... more   less 
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Also Known As:
Holiday Inn Express Liverpool-Albert Dock Hotel Liverpool
Holiday Inn Liverpool

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