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Good clean friendly hotel on the dock it's self! I had views over the inner dock, the Liver building as a back drop. Nice sized rooms off huge corridors giving a feeling of being on a cruise. Would have been nice to have a small fridge in the room. No air conditioning and as mentioned in other reviews the room could get hot as the windows have limited opening but I didn't find that a problem.
Pleased to hear that you enjoyed your recent stay with us. Thank you for taking the time to post your feedback.
Room was clean and well appointed, but far too hot and windows only opened a tiny way.
Corridors unbearably hot totally unnecessary.
We arrived at our room 3 times to find our keys didn't work and no they were not next to a phone etc, just a crappy system.
Breakfast appalling early sitting, dried up sausages, scrambled eggs like concrete, Orange juice tasteless, coffee coloured hot water, only bread available, or squashed unrecognisable croissants.
Location very good.
Car park a fair trek, but you can drop off and pick up easily, concession rates welcomed.
Sorry to hear that you were disappointed with your stay. I hope you spoke to one of our Guest Services Managers during your stay, it is always our intention to make sure our guests leave happy. If you didn't speak to a member of the team at the time and would like to do so now please do not hesitate to contact one of the team at the hotel directly.
Great hotel in perfect location fantastic value brilliant staff who couldn't do enough for you.
The rooms are large and spotless clean lookin on to the Mersey close to centre excellent value will definitely return for another visit
Thank you for leaving us a five star review pleased to hear that the team were helpful.
We got what we asked for - a quiet room with water view. Comfortable bed and pillows and big TV screen. WiFi etc. Easy check in no problems. Breakfast was OK. Nice and clean. Good value and really convenient for Arena, museums, shops and restaurants. I would recommend this hotel.
Good to hear that you enjoyed your recent stay with us, that you for leaving us a five star review.
Went to a convention, hotel is located immediately across from convention center in Albert Dock, next to Tate, Museum of Liverpool etc. About a 20-30 minute walk from Lime St Station, Free wifi a major plus. Breakfasts are standard Holiday Inn Express stuff..ie servicable. The rooms are a good size, but the 'common space' is nothing special--TVs aren't tuned to news or sport events, so not much of a local bar/meeting space for residents....Somewhat overpriced,
Thank you for taking the time to post your comments, I have notified maintenance about your comments regarding TV's as I am unaware if any problems and all TV's throughout the building should be tuned for all free view channels and all the majority of paid Sky Sports channels in the bar.